ACT Fibernet Customer Care

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Date of Incident: 5/11/2021
Technicians have visited my home and damaged my existing BSNL connection and didn’t even provide the ACT connection even after paying the amount. I am trying to call the technicians/customer care to fix the issue as I don’t have internet because of them and it interrupted the work.
Worst customer service and technician service

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi,
I have applied for ACT connection almost 5 days back and made payment for 3 months plan through their app. Initially a technician came to my home with a wrong router for which i had asked him to check with his team since it would not support my plan he refused to do so. I later spoke to customer care myself and asked them to advice him . He later understood his mistake but never turned up again for the connection. The connection has not been done yet . I have called the customer care multiple times also have sent mail to them, nodal officer and other escalation email id provided by them in their website.

Whenever i call the customer support just tells it will be resolved within 24 hrs also when a mail to sent to them i get a automated response telling it will be resolved withing 24 hrs but nothing happens after that.

I requested for refunding my money since the ACT group is not bothered about my connection and this delay and ignorance of customer is not acceptable. I don’t get any response to that as well.

Even the nodal officer and other escalation email is not useful since i didn’t get any response from them after sending mail to them.

My registered mobile number for connection : [protected]

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

The support people do not have the patience to listen or answer the questions asked. The keep reiterating what they know and never answer the question. When provoked to answer, they disconnect the call. Horrible service! Not the first time this has happened, Act team please work on upskilling your folks or replacing them with better skilled employees.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hi,

This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I’ve been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I’ve subscribed from the ACT Fibernet app it needs to be cancelled from the same. Please do the needful at the earliest possible.

Account details
Ph.No. [protected]
Name: Tamil Eniyan B
Id: [protected]@gmail.com

Awaiting your response.

Regards,
Tamil Eniyan B

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I have requested that my internet plan be downgraded to the basic one which costs about Rs. 660 (incl. taxes) per month. This request was raised as SR[protected] in APril. On APril 13, I received an email that the change would be effective May 1. But, on May 2 ACT sent me an invoice for Rs. 967.60 (which is the old plan charges). I called on 6 May and raised a complaint SR[protected]. Again, ACT just closed it saying it will be effective next month (which is June). Calling customer service only opens a ticket and nothing fruitful happens.

I have been with ACT for many years and this kind of run-around is NOT acceptable. I want the new plan with the lower rate to be effective May 1. Otherwise I will not pay the bill. Thanks.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I requested a new connection to the act fibernet more than a week ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
This is really disappointing.
Please do the needful.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Hello Team,
I am experiencing the same issue with Internet installation process is delay where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from Finance team will call and re fund the amount, but no one calls.
Looks like ACT is a cheaters company and they want eat Customer money.
They have also blocked my number.
I will have to raise a consumer complaint on this and publish that ACT is Fraud company in all leading social media sites.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

I was promised to get the connection by 2 Working days by the agent at the time of booking and payment. But once the payment is done there is not update and action taken.Its already one week passed. The Agent is not responding. Such a awful and pathetic service. The Customer Care support is so careless. They are asking one day time but it’s four days they have taken.
Now i am frustrated and i want my full money back. I don’t want to be use this service. But they are not taking action on either way.

If this is the quality of service before installation then what to say after installation.

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Dear Sir,

We have paid ACT internet INR 1488 towards broadband connection and they could not provide services for some reason which we are not aware but till now the payment has not been repaid even after one month. Even after so many complaints nobody from the company has bothered to respond.
Rgds,
Vijikumar

+91 72 8899 9999

+91 91 2121 2121

www.actcorp.in

Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

Dear Sir,

Good Afternoon,
I am Act Fibernet Customer of ID[protected], Mobile number:[protected]/[protected]
I am sorry to send this message; I have been a subscriber of ACT fibernet to my home, since 4 years.
One year back, I shifted my Residence to Malleshwaram, Bangalore Home.

Since August 2020, no proper connection of ACT fibernet, I have subscribed for 300MBPS speed, I am receiving only 45-50 MBPS.
I informed this to Malleshwaram Area Engineer of Act Mr. Manjunath not less than 8 times over the phone, he tells, will come or send somebody to correct it. In September 2020, ACT area person told me, I will change the cable in a week till now, not changed. I brought this information to Mr.Manjunath also; he is always telling me to rectify today, but today not yet arrived.
I am fed up with ACT fibernet connection, I am having two college going children and a doctor, pursuing his higher studies and Myself as a government officer attending many files from home, but nothing is happening due to your unresponsive service.
Since last week I alternatively every day contacting Mr. Murthy and Mr. Manjunath nobody is rectifying the issue. I registered complaint in Customer support through, without rectifying they sent message, its attended and ticket is closed.
If I frankly express my feelings, I am waiting for the annual subscription of act fibernet to complete, so that I can change my Internet provider.
Your head Officer, Regional Office and appreciating office are useless better close for the sake of the public.
Sorry for details;
—

With Regards
Dr. Bhagyavana S. Mudigoudra, M.Sc.(Organic), M.Sc.(Comp. Sci), Ph.D.

Special Officer E-Governencae, GoK