Aditya Birla Memorial Hospital Customer Care

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

I called customer care executive of Aditya Birla Hospital on 2nd July 2021 morning regarding charges for RT PCR and was told its 600/-. When I went there same day in afternoon, hospital receptionist told me its 850/- +100/- RS extra for registration since I am coming for the first time.

I told them about my discussion with customer care that they mentioned only 600 but receptionist said that customer care is giving wrong info.

Hence I went and got my RT PCR done. But when I checked the Invoice Bill, I saw that I was charged 600 RS for RT PCR + 100/- for registration and 250/- RS for PPE KT. When I questioned about this I was told that RT PCR attendant changes PPE KT for every new customer hence they charge this amount but in front of me itself another lady went for RT PCR and PPE KT was not changed by sample collector.

I already raised this concern in the feedback form provided to me but I now that must been thrown in garbage after I left.

This is really shameful that such a big hospital is cheating every customer for 250/- RS in the name of PPE KT which is not even used by anyone.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Hi team,

I had admitted in aditya birla hospital for the surgery of kidney stone and they have charged me around 80000 for the procedure, normally it would be done at other hospitals around 30000.

As per the doctor advised i undergone for x-ray and sonography twice.

I had the misplaced the original bill and request them to produce duplicate bill and they had asked me to pay 100rs each for bill.

My question is why they asking 100 rs for each bill and on what basis they are asking 100 rs for each bill.

They had said that they have such policy to produce duplicate bill.

Could you please look into this.

Why theier billing department greasing customers like this and they charging extremely high charges and even duplicate bill also they are charging.

My hospital admmision detials as follows.

Mrn no:ab17058943
Name:b dsouza

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

I think that instead of thinking about the patients you are thinking about the money only. My mom age 63 slipped and her wrist got fracture. But i dont think that 2.5 hours long surgery is required for the same. It can be cured using the plaster as well. But once the doctor got to know that patient has medical insurance, a surgery is planned (3 wired inserted into her hands). Also every week dressing is going on so my mother is going through lot of pain. I think doctors should consider money but atleast thought about the pain to patients as well.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

On 27th of march, i informed the staff to increase the ac as it was really hot in there, it took them 4 hrs to do that. The main doctor never came as informed to us by the duty doctor that he will be coming soon. No medication was given to him for 2 days for his stomach ailment and they stopped his heart medicine. It was a mandatory medicine and i believe that was the reason for his demise.3 hrs before my fathers death, my cousin spoke to the main doctor and he ensured that everythings gonna be ok and the next day he will be discharged but infact he did not survive for 2 hrs. On 27th itself my father told the duty doctor that he can breathe properly and he does not need a ventilator. They forced the ventilator on him due to which my father was restless and they tied his both hands. When i asked about their actions, they told me they know what they are doing and threw me out of the icu. This kind of behaviour is not expected from a reputed hospital. When the patient needed more of attention and caring as promised, his hands were tied when he was very very scared. We followed the hospital protocol and left the place. My main concern over here is why the main doctor did not visit and why we were not informed about his actual issue. No medication provided, and what did the doctor see in the patient that he assured us that he will be discharged tomorrow whereas he passed away the same day. I would like to get a reply back from you as i deserve to know what went wrong. For you he was just a patient but for us we lost a family.
For more info
Patient name – selvanarayan ethiraj munuswamy
Admmited on – 26/03/2018

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Dear sir,
This is to inform that mrs,. Sunita ochani admitted on 5 sept midnight at 11.30 v got the room 2050 where there was no good facility & no cleanliness thn on 6 sept they shifted to 2054 which was more worst condition the whole day noise disturbation was there & the patient cnt sleep thn on 7 sept v got discharge where v got more trouble in process and clearing the bills v hv call for wheel chair bt the service was nt there for 45 mins and aftr waiting so much tm v brought the patient by walk
Hence pls take strict action on managemnt of aditya birla hospital chinchwad the worst service they provide aftr taking so much charges overall the hospital is costly and worst

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

My mother had problem in tooth.
Dr.Manisha attended and suggested for normal extraction of tooth. She was good and polite but after that Sanyukta Khairnar came for extraction of tooth..Her behaviour was very rude and she even don’t know how to talk to their patients. Despite of taking care, she literally abused my mother and used harsh words. My mother is not even ready to visit Aditya Birla again because of her behaviour.
I request to please pass on this feedback to Dr. Sanyukta Khairnar . She is there to take care of their patients, not for troubling them more.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Hello Team.,

My uncle had admitted in your hospital., Before 8 months in August 2018.

If required, I can provide you in detail everything.

To claim amount for ESIC., I need consolidate bill for 15-20 days approximately.

I visited hospital 3-4 times, but they are denying giving illogical reason.

But I am requesting you to kindly help me understanding our need.

Your help will be appreciable .

Hoping response from you guys asap.

Please reply it’s urgent and very important.

Regards
Neha

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Called 70 year old lady for angiography at 8:00 am and never called for procedure till 4.00pm.

She was told to be on fasting since 7.30am and till now she didn’t had any thing.

We understand they have to give preference to emergency patients but they could have informed us for postponing the procedure which is fine
but keeping 70 year old person waiting for so long is not a good idea

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

The parking ticket is availed for only 6 hrs but even if the vechile is jnside for than 48 hrs there is no charge while going out. And if the vechile goes out after 6 hr just for a minute or soo while parking again there is a charge? When asked about this there was no clear justification. There are dual standards while applying charges. When i asked him to explain about this there was no proper explanation and he said it all depends on us

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Doctor’s behavior is very rude. We have issue with our child 2 years old. He is having problem and redness in his private part when my mother came to doctor with my son. He reacts very rude and in awkward manner. And doesn’t provide satisfactory solution for that.
Detail of patient given below…
Patients name _rudransh
Father’s name _vineet singh bhadoriya
Mobile no. _ [protected]