Agarwal Packers & Movers Customer Care

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

My GC NO : GCGGN[protected]

It’s been 10 days since I booked my consignment and paid all charges, till now no update from them, customer care don’t answers and the contact person don’t pick up calls. At the time of booking told they will deliver in 5 days and charged 70K for goods, a complete fraud, and cheating.

Worst experience once the consignment is booked, no one is responding to any queries. It’s been 10 days and still don’t know where are my goods and the expected date as well. Complete false promises and fraudulent behavior.

Sidheshwar whom I am interacting is not picking calls for the last 4 days and customer care says to contact Sidheshwar ([protected]), don’t know whether goods will be delivered or not.

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

I had hired Agarwal packers and movers to shift my goods from Bangalore to Jaipur(GCBNG[protected].

The company workers extorted tips in the name of good work but did a shoddy job of packing my stuff. Company charged insurance fees as damage protection as well at the time of hiring.

At the time of delivery my TV unit, was broken and my cartons were opened it seems. I tried claiming damages as they charged me insurance for it, but I am not getting any responses from their customer care. I have dropped multiple emails.

Please help.

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

1. Damaged PKG No 122 – Damaged of 4 Nos plastic Chairs. – For which i have already shared photos and price quotation
Cost of that = Rs 1299 x 4 Nos Chairs = Rs 5196

2. Damaged PKG No 27 – Damaged of Toy – Packers team did not Pack Toy Box, however they simply Put it in Container – Toy Box got bend and damaged – You can see Plastic Stics ( Which were kept in box ) which got Bends.
Cost of that = Rs 3000 x 1 Toy Box = Rs 3000 (Price as declared in packing documents)

3. Damaged PKG No 06 & 07 – Damaged of 2 Sofa Corners
Minimum cost of Repair is Rs 6000 for both the sofa. ( Changing of Cloth + Labor )

Total claimed price is = 1+2+3 = Rs 14196.

All damaged photos along with packing documents I have already shared with you earlier in this chain of mail with proper and required justification as you asked, however if required any further details you may ask.

No response from customer care team even after number of 4 to 4 mail follow-ups.

from: Sourabh Mathur
to: customercare.[protected]@agarwalpackers.com
cc: cc apml,
Garima Sharma
date: Jul 3, 2021, 1:11 PM
subject: Re: [## 897787 ##] GCBSR[protected]Claim against Damaged items
mailed-by: gmail.com

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

GC Number – GCNDLH[protected]
Made full payment and goods dispatched on 24th Jul 2021. As per their invoice the goods should have arrived in 7 days i.e. by 31st Jul 2021

However since 25th Jul 2021 the goods are lying in KHAWASPUR. Have been following up with their Customer care and whenever i call them they say they are not able to contact their Branch office and they have escalated the matter internally. But good are not moving at all from KHAWASPUR.

Highly irresponsible of such a big company to cheat in this manner.

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

I have booked DRS Agrawal packers and movers for moving my tv and two wheeler from Bangalore to Delhi on 23rd July 2021.
I have received TV with broken LED screen. It is completely damage.
During packing they got a small wooden crate which we will not fit the tv and they have just packed the tv with tv box and they told me once it will reach the godown they will pack the tv with tv box in wooden crate.But when i have received the Tv it was without wooden crate and it was with the same packaging how they have picked up .when i opened the package ..tv screen was completely damage.My tv which cost around 16k was having completely broken screen. It shows they didn’t pack and handled properly. I paid 11k around to DRS Agrawal packer and movers i thought it would reach safely as they are highly reputed company.Its huge disappointment and big loss.
When i called the people who booked my consignment they said we have raised the issue but they are not responding. No response from claim department people. I have shared the photos as well with them but no response.It is company responsibility to pack the items properly .Lying to customer that nothing will happen to their items and they will pack properly. Such a huge loss and mental stress.
Please help on how to proceed further.
They should pay for this damage.

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

I booked my Home items to be delivered from Patna to Karol Bagh, New Delhi. It was picked from my house on 14th July and it reached the Khawaspur Depot New Delhi region on 23rd July.

After these numerous followups each day, my household items have not yet been delivered. Yet to evaluate the safety and security of my belongings.
For a week, I have been following after the consignment reached Khawaspur, and no one replied. And after atleast 10 followups, I was assigned a Delivery Manager to deliver on 29th July.

Initially the delivery manager quoted reasons he would need to arrange a vehicle to deliver the consignment in Delhi. He has been quoting since last 3 days that he is trying to arrange a vehicle which his management is not able to arrange.

The consignment is not yet delivered. Not yet sure about the safety and security of my belongings.
The parcel details, GC[protected].

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

I have booked my house hold effects from Hyderabad to Bhubaneswar as I was transferred. It was assured by APML that the same will be reached in 3 to 4 days at Bhubaneswar and the truck/ container can be tracked through their tracking option.
Their incharge at Hyderabad Mr Sanjay Gupta is very irresponsible executive. He will rarely response to phone calls. His behaviour is very arrogant and aggressive.
When ever I call him about my consignment instead of giving me any information he would say check with call center.
APML’s Call center stopped responding since 28.07.21. I am yet to know whereabouts of my consignment.
Despite of higher rates and making 100% payment I am deprived of getting information about my consignment.
Regards
M K PATNAIK

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

The Agarwal Packers and Movers dotcom are not the reliable person. As I have book my cargo a new Nixon Tata car from Ranchi to Bhopal .The cargo was lifted by the representative of Agarwal Packers and Movers dotcom on 9th of July 2021 but it is yet to receive by me even after lapse of 16 days .It was started from Ranchi to Gurgaon and left at Gurgaon Depot without any thought uselessly for 10 days and after complain it has started from Gurgaon to Indore whereas the packaged has been booked for Bhopal. I don’t know how much time it will take to reach destination. Moreover there is no mechanism of complain on their website. The phone number off customer care regarding complain will take at least 10 minutes to reply and if you want to complain forcefully then only way is to mail .They used to close your complain by one liner mail without suitable reply and very interesting thing that the lowest level of employee may/may not be able to give you call. No one will give you commitment they are posing themselves as as Number one company where as they are sub standard services and attitude is forcing you to downgrade them. Hence requesting you to take an action against Agarwal packers and movers dotcom .

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

We confirmed abt delivery of our household items before booking and d same was assured on 25 th july. Now whn our truck is abt to reach d destination ie Chandigarh they are refusing to provide d labour today… V hav small baby wid us.. In new city without any luggage what will v do…moreover i[censored] can’t provide service on time n cant ensure coordination between yr offices thn don’t take orders and harass yr customers. Despite higher charges v booked u coz of yr popularity but yr callous attitude towards yr customers will definatly cost u…

+91 11 4500 4321

www.agarwalpackers.com

Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India – 110034

They are using Gati packages name and fooling people. Initially they asked for one amount after taking the parcels they asked for more money and said they will not delivered the parcels. They are not providing docket number. This is very urgent.