Air Asia Customer Care

Air Asia — Experience at luggage dropping counter

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hey.

My name is Ketan Deval.
I travelled from Bangalore to Delhi on Tuesday via Flight I5 741 i.e. on 27th July 2021.

While dropping my luggage my initially selected seat was 15B i.e. an middle seat.
At Luggage dropping point I requested if I can an window seat if there’s an empty one. I was told at that time that there are no empty window seats however if I pay an amount of ₹350 I will get the only available window seat i.e. 6F.

I was charged ₹350 but to my surprise When I got on board was most of the window seats were vacant throughout the 2hr 50 mins flight.

Not that I am bothered about the money that I paid because I fancy window seats as I myself am a fighter pilot.

It was disheartening to see people lying about this to make money. I am sure the money did not go to any individual as I got a receipt, but what I think is I should have got a window seat upon request.

Denying my request by saying a lie was what I found incorrect.

Though I am not a regular traveller but I will never again travel by Air Asia and suggest my colleagues to avoid the same sharing my experience.

Regards
Ketan Deval

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Air Asia — Didn’t Receive Refund after Flight cancellation

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I’ve booked flight from AirAsia in April. Due to my personal reasons I’ve cancelled the booking. I was suppose to get a refund of 1500 INR but I didn’t get this till now. Whenever I had contacted through several mails & messenger(FB) they said that they have refunded the amount to source account. But the card number that they had mention via their official FB account was not the source account, in fact the account doesn’t below to me. I’m attaching the SS for your reference.

Didn
Didn
Didn
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Air Asia — Refund payment not received

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

My Air Asia flight for 30th May, PNR:C3WFMW from Delhi to Calcutta was cancelled and I intitiated a refund request which to this day has not been processed. Air Asia support is dismal and after having submitted two further complaints with supporting documents no feedback has been received by me.

Refund payment not received
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Air Asia — Did not allowed to board flight. B2NCQZ

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I was not allowed to board flight dur to no covid test result. I told them to cancel the flight at the counter they said they will only refund noshow tax amount which is fraud. They didnot allowed me to board flight and even they are not refunding full amount. I had my covid test immediately and the result is negetive. This is fraud and they are looting my hard earn money. Even in ticket they didnot mentioned that covid certificate is necessary. This is purely fraud from airasia side. Kindly take action against them.

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Air Asia — Waiting for the refund amount since one year

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

From 1 year I’m waiting for the Refund amount. Since the airlines already closed the issue and refund the entire amount to PAYTM. I’m waiting for the given dates but then also I’m not getting any relevant answers from PAYTM Customer care. And whenever i try contact the PAYTM Customer care they will give me a excuse or they will say me the same thing which they used to say me earlier and they are putting our call in hold for a long time and for the proof i will attache the screenshot . So please Sir it’s a humble request kindly look into this matter. I hope I will be getting a positive response from you.

Booking id – [protected]

Yours Sincerely,
Kommuri Vinit.

Waiting for the refund amount since one year
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Airasia — Fraud in Covid Flight cancel refund – PNR: HTWCQI

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Kindly refer to PNR: HTWCQI. Flight was cancelled due to covid lockdown last year. An amount of Rs 6, 281/- instead of Rs 8, 817/- was refunded to me on this ticket.

I have been requesting the customer care continuously for refunding the remaining amount but according to them the amount is fully refunded.

Kindly make an arrangement to refund the rest amount of Rs 2536/- to my account at the earliest.

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Air Asia — Refund of cancellation fees

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

PNR NO- LZD32C
Passenger Name- B Patnaik and L Patnaik
Date of flight- 06 May 2021
Booking cancelled on 02 May 2021
Payment done thru payu on 03 mar 2021 for 4817/-
Air asia has refunded whole amt to payu on 02 may 2021.
Copy of air asia email is produced below:

“Dear Guest,

Pertaining to your request for a refund of your PNR-LZD32C, I am happy to inform you that a full refund of INR 4642/-has already been processed back to the travel agent on 02nd MAY 2021. Kindly reach out to your respective travel partner for further assistance.”

However, travel agent insists on transaction ID and reference number for remitting the refund. Request provide same at the earliest.
Thanks

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Air Asia — Non refund of fare w. r. t cancellation by airlines even after self limited time of 7 days

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I had booked a flight for my relative from Srinagar (departure on 29/04/2021) to Guwahati (arrival on 29/04/2021) via Delhi but the same flight was cancelled (from Sringar to Delhi) by Air asia on 26/04/2021 due to operational reasons. They offered two choices to the affected travellers viz. Full refund on cancellation to the original source of payment within 5-7 days or free rescheduling. I opted for the former and cancelled my ticket bearing PNR number Z1MPKC on 28 th April 2021 at 08.53 am. There after, they emailed me that the amount will be refunded to my original source of payment within 5-7 days. Since then 10 days have passed. I haven’t received any refund from them, nor have I been able to receive any concrete information regarding my refund status from their customer services. One thing worth mentioning is their (Air Asia‘s) insistence on contacting their ‘Chat bots’ regarding refund. These chat bots are really a dumb imitation of Artificial Intelligence and can do little to help a customer in need. By directing/insisting their customers to communicate via a chat bot, air Asia has made it very difficult for it’s customers to resolve any issues that may trouble them. By circumventing the customer enquiries to ‘chat bots’ they are trying to dissuade their customers from inquiring into their complaints… There by reducing their own load vis a vis customer satisfaction. To be frank, I haven’t been able to speak with/or chat with a human regarding my refund for the past 10 days. All you have is an ‘AI BOT’ in front of you who can’t help you and does enough to dissuade you.

I do hereby lodge my complaint and seek my original refund and reparations for the mental harassment brought about by uncertainty and non-attendance to my claims.

Non refund of fare w. r. t cancellation by airlines even after self limited time of 7 days
Non refund of fare w. r. t cancellation by airlines even after self limited time of 7 days
Non refund of fare w. r. t cancellation by airlines even after self limited time of 7 days
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Air Asia — Non receipt of refund amount

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I booked air tickets from Delhi to hyderabad and back vide PNR no.T6YU3A on 27.02.21 through Paytm .But, due to cancellation of flight / rescheduling by you I prefer to cancel the flight and request you to refund the said ticket .On 31.03.21 .thereafter I received a mail from Air Asia is attached herewith
But, I have not received the refund till date .I am regularly taking up this matter again and again through mail but not replying satisfactly.so, I again request you to credit my account /travel agent i.e Paytm or provide me transaction I’d number of refund amount processed by you so that I may take up the matter with Paytm
We would like Air Asia to deal this with priority.. even though it is not a big amount still its hard earned money..
DKAhlawat

Non receipt of refund amount
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Air Asia — Missed the flight due wrong flight delay information provided by carrier company

Air Asia  Phone
+91 80 3300 8000
Air Asia  Website
www.airasia.com
Air Asia  Address
#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I had booked a ticket via Air Asia (India) from Bengaluru to Mumbai for date January 16, 2021 with flight I5-926 & PNR G652VQ (Booking details attached).
On january 16 (journey day morning), i received multiple messages from Air Asia sttaing that flight I5-926 has been delayed from bagdogra from where it will reach bengaluru. This created confusion that when will flight leave from bengaluru.
I called multiple times for Air Asia customer care but no customer executive was available to answer the call despite waiting for 15mins over call (Call record attached).
On going to airport, I was informed that the flight had left on time & there was no delay as mentioned in messages received by me.
Despite showing the messages, the carrier personnel did not arrange me new flight ticket as it was their mistake.
I was made to book new ticket to mumbai costing whooping 9363INR on my own to reach mumbai the same day.
I want refund of 2nd ticket amount as it was Air Asia‘s mistake to send me wrong information.

Missed the flight due wrong flight delay information provided by carrier company
Missed the flight due wrong flight delay information provided by carrier company
Missed the flight due wrong flight delay information provided by carrier company
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