Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have book a ticket from a agent, for air india express IX 172, air line pnr number : MHDTMQ AND R PNR NUMBER: RZ06CE0340, ISSUED DATE ON 06/05/2021, FROM SHARJAH TO SURAT .
DUE TO COVID FLIGHT HAS BEEN CANCELLED. I HAVE PAID TICKET PRICE BUT AS PER AIRLINE STILL DID NOT GET REFUND YET.

PLEASE TEAM DO NEEDFUL FOR REFUND AS SOON AS POSSIBLE BECAUSE ITS MORE THAN 2MONTHS. PLEASE SEND AS REFUND SOON.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir / Madam,
Please read the email below and also send below email to [protected]@airindiaexpress.in
Please refund me the amount at the earliest.

Regards,
Rajinder Singh
Ph +[protected],[protected]

[protected] Forwarded message[protected]
From: Rajinder Singh Nar
Date: Sat, Jul 31, 2021 at 6:25 PM
Subject: Fwd: Your Booking Receipt:BCSVSG
To: customersupport support

DEAR SIR/MADAM,

MYSELF RAJINDER SINGH. I HAD BOOKED A TICKET (BOOK REF: BCSVSG )FROM DELHI TO DUBAI TRAVEL DATE 7TH JULY, 2021. DUE TO TRAVEL RESTRICTION AIR INDIA EXPRESS DID NOT ALLOW ME TO TRAVEL AND CANCELLED THE TICKET.

I REQUEST YOU TO GIVE ME FULL REFUND OF INR 14, 803.49

I DON’T NEED CREDIT VOUCHER AS DUE TO PANDEMIC I CANNOT USE IT.

PLEASE SEND THE AMOUNT TO THE SAME CREDIT CARD WHERE IT WAS BOOKED OR SEND TO MY FOLLOWING BANK ACCOUNT

NAME – RAJINDER SINGH

YES BANK LTD

BRANCH SEC- 16, FARIDABAD

ACCOUNT NO. [protected]

IFSC CODE YESB0000020

REGARDS

RAJINDER SINGH

PH +91 [protected],[protected]

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I would like to bring your attention towards the problems I faced on 22.07.2021.
As u know Qatar is one of the rapidly growing country and my intense desire check for the business opportunities forced me to take on arrival visa to Qatar.
I bought a ticket, booked hotel and got approval from Qatar for travelling . As a normal passenger and followed the procedures in airport. I have attached the same for reference.
Due to pandemic I made repeated clarification with concerned officers in airport regarding the requirements for the easy conveyance during departure time.

Due to negligence of your staff after I reaching Qatar airport I was told to show 5000/- Qatar riyal to exit from the airport.Even I showed my approval form and hotel details they not ready to release out. This issue faced around 20 people including me.Asper Qatar emigration department this requirement should inform or confirm in boarding time. I have lost my opportunity Rs32000 (Ticket)
Rs 65000 (Hotel Booking) 300 ( riyal PCR test) Rs 2000 travelling expense. I need refund total Rs 105000
This mental distressing event has badly affected my self-esteem.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have made my flight booked in March 2021 and cancelled the ticket due to some issues and I should receive the refund amount of INR 40, 000.00. till date I have not received the refund amount. several emails I wrote to customer care and they do not care for the emails also. I would like to approach court if they do not pay me soon. My ticket confirmation no ITPZNQ.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Yesterday[protected] at 11.pm my sister and family was going to qatar but after getting thier boarding pass they were not allowed to travel bcs the infant doesn’t have visa in qatar airways they doesn’t have any problem but all the problem was with the air india team my sister was carrying 3 children she and my brother-in-law has suffered alot by air India express team. If you haven’t take any action we would go for further case.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir/Madam,
I had booked a ticket(Book Ref: HUTVVW)from India to UAE (COK to DXB) on July 08 for emergency.Due to travel restriction Air India Express cancelled the ticket and rescheduled to July-21 without taking any feedback from me.I cannot reschedule to other dates based on Air India Express Convenience. When i am asking for refund Customer care saying there will be penalty of 4500Rs for cancellation & Refund.
Is it my fault for getting this penality?? All other flight service at least they will provide 1 year voucher for future use, That also air India express not providing. So i request to take necessary action to get the full amount reimbursement or 1 year valid voucher. Otherwise please do not start ticket booking without clear information about the travel restriction.It is not only my problem, but also people booked tickest for coming to UAE..

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I booked ticket for my helper from Chennai to Singapore to travel on 17-May-21. Due to COVID surge in India, Singapore Govt announced restrictions i.e. only Singaporean and Permanent Resident can enter Singapore. Due to this reason I cancelled the ticket, refund was not full amount by the way though there is genuine reasons. Still I accepted for whatever they agreed to refund.
While cancelling the ticket I have been told that the refund amount will be credited to my account in 14 days. Now its more than 3 months, havent received the amount yet.

“Please send email to CustomerServices and Finance department”, this is what the regular reply I get from 24 X 7 hotline number. No response to emails.

Booking Ref No GPDWHI. Not sure when I will be getting.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

For your information & Necessary action
I purchase direct flight ticket from Abu Dhabi to Mangalore With PNR no FKWGVT(Attached ticket for your reference).Flight Details mentioned in attached file.
IX816 was suppose to fly on 1st of July 2021 2345hrs but delayed.However after 5hrs of waiting the flight take off at 0500hrs on 2nd July 2021.
For my surprise, while landing the pilot announced that within 5 minutes we will land to Calicut airport.I was totally shocked & feel cheated how come it was Calicut airport, oh my god it was shocker of my life instead of manglore flight landed at Calicut airport.After waiting for an hour at Calicut airport finally the flight IX816 reached to it’s original destination at 1205hrs on 2nd July 2021 that is on Friday.
Please look in to this matter & do the needful.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

With ref to PNR ZFDXZT which I purchased airticket from Airindia express for my travel purpose in Feb 2020.
Due to outbreak of covid-19 Pendamic situation I cancelled my Ticket and requested for refund in this regard. But even after continuous reminder emails, Air India express sending false promiss and trying to cheat me from last 16th months.
All the private airlines are refunded promptly for their customers. But unfortunately Indian Branded Air India Express is still not refunding their customer money and cheating the public is not fair and not good for their company Indian Image.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Confirmation No: BPXFFG & AOKYEF.

I booked the flight from Singapore to Vijayawada on 13th April 2021, but the flight is cancelled/ not operated by Air india Express.

So I requested air india express by sending an email to [protected]@airindiaexpress.in on 12th April to refund the amount for the above confirmation no’s.

Till date about 3months, I still not had received the refund, and I also send several follow-up emails to customer support, when I contact customer care they says refund is processed on 28th April but still had not receive the refund.