Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Madam/Sir,
We had booked Air India Express ticket from Mangalore to Muscat on 06.04.2021. Reference no. RDZXQM
Due to personal reasons Air ticket was cancelled on 13.04.2021.

Amount still not refunded for cancelled ticket.

Spoke to Customer care officer more for than 30 times, but still amount not refunded.

Kindly request your intervention.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have booked a ticket from Riyadh to Kannur on 24 April 2021, and I have cancelled the travel plan due to restrictions in India. and I have tried to cancel the ticket through their online portal, but their reservation system was down. Hence I have communicated through email to cancel the ticket and they have acknowledged the cancellation as well. but so far I have not received a refund from them. I have been trying to call them to enquire about the refund but they are not answering the call. for emails no reply at all. Hence I request you to do the needful for refunding the amount.
I can see that they are doing this for everyone. once they have the money, they are very reluctant to repay the money.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir,

I had requested the air India express team to cancel my ticket after getting confirmation from the customer support team that, am able to avail the full refund on the ticket as the Air India Express rescheduled the flight for more than 3 hours.

But unfortunately I didn’t receive any updates on the refund after that.

It’s now almost 2 months now.

I am keep on sending mails to the customer support team.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I purchased doha – kochi ticked from qatar on online (As attached). The ticket confirmation number is bnnugc & the travel date was 12th june 2020. The flight cancelled by air india express due to the covid 19.
The passenger travelled to kochi on repatriation flight on 01.07.2020 boarding pass attached, as the passenger was on visit visa she cannot use the ticket in future.

I sent several email to aie and finally received the replay on 18th february 2021 as below…

From: “manup 1274”
To: “customersupport support”, “customersupport support”
Sent: thursday, february 18, 2021 9:41:46 pm
Subject: re: request for the refund of ticket conformation # bnnugc

Dear sir, we will go for refund since the passenger will not use this ticket before 31dec 2021. Please peocess the refund asap.

Sent from yahoo mail on android

On tue, 16 feb 2021 at 2:40 pm, customersupport support wrote: dear sir/madam,

Greetings from air india express.

If you insist on a refund, a cancellation charge of qar 122/- (+30 qar wfee non – refundable) will be levied per passenger per sector and the refund amount will be processed to the account through which the booking was made

We regret we are not in a position to give you a full refund.

We are also pleased to offer you a free date change facility which can be availed for travel till 31st december, 2021.

Fare difference if any may be applicable.

Stay healthy. Stay safe.
Team air india express (Ma)

I sent confirmation email for the refund the same time and received an email from aie as below…

Dear sir/madam,

Greetings from air india express.

With reference to the trailing mail, we are working on your booking in connection with the refund.

Refund amount will be processed to the card holder’s account shortly.

We seek your patience and appreciate your support.

Stay healthy. Stay safe.
Team air india express (Jn)

Until now i didn’t received my refund & i sent several reminder emails for the same.

Please do a needful action to get my refund amount.

My email: [protected]@yahoo.com
Mobile phone no: +[protected]

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Respected sir/madam,
I am Boopesh from Coimbatore, I had booked a ticket from Tiruchirappalli to Singapore for the date of 23/05/2021 (Booking copy attached)PNR : TPIBOX. Due to covid 19 pandemic Singapore government had closed its borders for entry. So I had cancelled my ticket on 20/05/2021(cancellation copy attached) and they had charged penalty of Rs5000-/ . During this pandemic most of the airlines never charge penalties and support their customers. But air india express even after charging for penalties they can’t able to refund for past one month and asking me to be patient, whenever I email them through their customer support mail ID I had attached those conversations. Also don’t know how long to patient and wait for the refund amount of Rs:15334-/. I kindly request you to go through my situation and do us the needful.

Thank you

With regards
M.Boopesh.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Sir,
I am Fazalul Rahman living in Saudi Arabia.This is to inform you that I have booked a flight in Air India express (PNR No:KLULNN
Actually my ticket date is 25 th June and I need to modify it to August 20 due to current circumstances.
I have call customer call more than 100 times, visited city offices, and even emails with no issues
If not possible please refund my money.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear sir

9 month befor this happen

Hi,
9 month befor this happen please help me

I booked the ticket from Dubai, DXB Terminal 2 to Kozhikode for 15 th July, 2020 on 10/07/2020 (Friday). The payment got deducted(740) but didnt get the confirmation instead got the message to send the details to customer support for clarification. I sent a mail to the customer support and got automatic reply..

So that why please refund my money to my account ..

Please refund 740 Aed to deducted account

Please find Attached document
i got two pnr number from air india dubai office #MVBRWI

thank you

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir,
I am following up with Air India Express since April 2021 for the refund of my cancelled trip ( Booking ref: SUNNQR) due to covid 19 travel ban. i have sent more than 10 emails to customer care and finance dept. as advised by customer care representatives. Most of the time I have received system generated replies only. On May 15 I have received an email from customer support, mentioned that” you will receive refund shortly”. But last week I have contacted them again, but they informed me that in their system it is showing the status is “under process”. I am getting this reply from customer service for the last 2 months. Please look into the matter and kindly do the needful.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

The ticket has been cancelled by Air India Express, but now they are not responding for a refund even after writing emails to customer care, nodal officers.
I request higher authority to refund cancelled ticket as early as possible.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

DGCA Team,

I need to file a complaint against Airindia Express.

I’ve booked an international return flight ticket from Sharjah to Mumbai. Due to unavoidable circumstances and lockdown restrictions i had to cancel the tickets on May-09.

I’ve approached to air india express and cancelled my bookings. In turn Air india express has promised me that they will be providing me a refund of 5, 545/- Rs. And they have provided me a document which is attached to this email for your reference.

Meanwhile, i had wrote an email to Nodal Officer on to which he replied that refund has been processed from their end. But when i spoke to their customer support still they are saying that, funds aren’t yet released from airline side.

Nodal officer response email is also attached for your kind perusal.

If the funds ain’t yet released from airline side then why they’re misleading me.

I’ve been following up from one and a half months now but still its not yet resolved.

Please do the needful and look into the matter on immediate basis.

All necessary documents are attached.

Regards,
Farhan