Aircel Customer Care

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

Dear sir,
I m complaining prior to the fact that your company has automatically activated music connect (2/2/16) which reduced my balance by rs 50 and now video talkies (21/2/16) have been subscribed in my phone . It would be very helpful if please stop /unsubscribe/deactivate this . My no is [protected]

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

Sir,
I am Debasis Panigrahi, a bonafide customer of AIRCEL. I am using a AIRCEL company sim (Mobile No.[protected]) since 2012. Today in the afternoon at 12:35 PM they have activated a pack called ORIPI95 for which Rs.95 is deducted from my main balance. This pack is activated by AIRCEL and when I called customer care they are saying only one sentence "sir .. U have activated it from your side and we cannot refund your amount as this is one time activation". This problem is repeated many times in the past and not a single pie is refunded. I use other sims such as Reliance, Airtel, BSNL and Idea but AIRCEL has the worst customer service. It always tries to grab customer’s balance by different means. So, kindly take some action.
I request you to help me recover my amount.

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

I have free internet usage beause of i came by mobile portability on 10 days before from vodafone. but now when im using internet i loss my main balance from my main account.its nearby 60 rupees. there is response from customercare…

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

I'hv recharged my aircel no. [protected] with Rs 194/- on 14th February 2016 (207:Txn No. WBR[protected]. But the proposed facility is not there in my no. So, I'hv called aircel customer care they give a request no. [protected] and told me, the problem will be solve within 24h. but its not happened. after that I'hv called three times on 17th Feb. 1st they are said, called after 2h, then they said we have some technical difficulties. And aircel customer care system is rubbish, I can't even listen their voice clearly, like they are residing at a fish market.

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

Hello Aircel,

So far I have sent several emails but I didn't get proper reply

My actual bill amount is Rs.900(Including taxes), and my sim connection deactivated by your company on the same day because of over due and asked me to pay Rs. 1599 but my actual amount is Rs. 900.

Now the bill amount is Rs. 1799, you have put extra bill and you himself cut my connection without intimate me.

You have sent an SMS stating that you are going to take legal action against me, but did you replied me for the emails I have sent you couple of times earlier. Even I have called the number couple of times but no one picked the call. Below is the SMS I received and number you asked me to call, but no one answered the call.

"Final Reminder Legal Notice generated due to nonpayment of Rs1799 For your Aircel No:[protected]To Avoid legal proceedings cont:[protected]"

I have a strong proof of what I have used and the bill amount is doubled the amount because of VAS subscription and once again I am telling you that your call center agent told me very clear that even my bill is generated with VAS, you just need to pay your monthly subscription amount. Because I complaint about the VAS that it was activated automatically without my knowledge and service agent apologize for the same.

For the same I went to Tambaram circle office of Aircel Showroom and they have asked me to write an email to you regarding the same and I did it. So far no reply from your end and simply threatening me that we will take legal action against me.

So please look into your company data, and give me your justification. Still am ready to pay the amount I have used for.

Hope At least for this email you reply.

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

I can call to Aircell Customer Helpline customer service executives received call I told our problems but no one helps me to solving the problem..
I'm trying again and seccond officer not co-operate with me and not any help.
I tell and not satisfied but officer cut the call without any help.
The Customer care executive officer of Aircell is not helping nature and not to be working properly and comnuction skill is very poor.

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

Sir,
My above said mobile lost on 18/02/2016 and for blocking this no.([protected])various time we contacted customer care but they not take suitable steps/response to block above said no([protected]) and a mail was also sent regard this matter . They questioned that when we last recharged mobile, this is completely absurd question how a person keep one/two month details about this when his mobile with sim was lost and a person who has 2-3 sim and busy schedule how can he memorize the date of prepaid recharge. In lost mobile a sim of other company sim was also present and on request after some query they block that sim.
So, kindly block the above said sim no.[protected]and when i got new sim with ID/ADDRESS then restart same no[protected].
Thanking you.
Your's
DIWAKAR SINHA,
ADVOCATE.
4H/16, BAHADURPUR HOUSING COLONY PATNA-800026(BIHAR)
for contact mob no.[protected].
NOTE-IF NO.[protected] NOT BLOCKED, IF ANY MISUSE/MISHANDLED THIS NO[protected] AIRCEL MAY ALSO RESPONSIBLE ALONE IN THIS MATTER..

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

I have paid the post paid bill amounting to Rs. 200 through online on[protected] which due date was[protected]. Now messages are receiving to clear the outstanding bill of Rs. 200. Please verify the matter

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

Aircel has been deducting money from my main balance for using 3G internet even though I have internet balance. Customer Care executives are highly inefficient and uncooperative. No solution has been provided. The problem has been continuing for a week.

+91 97 3819 9010

+91 12 4476 5000 [Head Office]

+91 88 9204 1111

www.aircel.com

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India – 122002

I recharged for 75 but I got 100 but that's in promo balance so I am unable use it now.
At least I want my 75 rs in main balance please transfer it.