Alba Urmet Customer Care

+91 12 4430 0630

www.albaurmet.com

275, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India – 122001

They took 15 days to respond to my Complaint number and now after they promise to restore within week its more than 2 weeks now and they have not installed my camera back.The ticket number raised for this incidence is [protected].I tried calling many times to their helpline number but unable to get any response for my issue.

Seeking your help in order to get the same fixed.

Thanks
Jai

+91 12 4430 0630

www.albaurmet.com

275, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India – 122001

This is the second when unnecessary delay due ti non availability of faulty parts is given an excuse for the delay my cimplaint regd no is 36312 lodged two weeks back and the similar delay was caused in jan also
Company needs to take care of the customers if the product has been upgraded due to techonology advancement then the older models shud be provided with service sp i m a serving army offr and whenever on lve my max lve is dedicated to get the call bell to a functional state
Poor customer care and poir business ethics call centre employees are rude and do not have convi ncing power and no sympathy ti custimer problem you need to look intothis grave problem
Lt col gandhi
C-14 pushpanjali enclave pitam pura delhi 110034

+91 12 4430 0630

www.albaurmet.com

275, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India – 122001

Today again I cakled up service centre wrt complaint no 36312 the executive told me that spare part is not avlbl but yestetday I was told that spare part has arr and my complaint will be addressed today ie 12Jul2017however when I confronted the executive and told her that spare part has already arr then she told me that my problem will be taken carevby superiors and hung up the phone I need resressal on priority and want my complaint to be attended
Lt Col Gandhi

+91 12 4430 0630

www.albaurmet.com

275, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India – 122001

Yesterday your company representative visited our facility and installed the new headset whih had been due for the past 2 months. Even after installing the new headset there is no voice crossover i. E we are not able to hear anyone who rings the doorbell neither can the person standing outside can hear us which kills all the point of installing a headset. We had been told by ur representative that it is our wiring problem but i want to mention before you installed the new headset yesterday our stand in headset was working fine i. E. We could hear audio back and forth. Thus after paying 1150 rs for a new headset we expect we get a working model.
So i request you to send someone urgently to solve the problem or change the headset if that is what needed.
Either way we should be able to have the services that your security system company promises to deliver.

+91 12 4430 0630

www.albaurmet.com

275, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India – 122001

Hi Team,

I am having issue with the video door phone past two weeks. whenever someone rings the bell from outside the sound of the bell is heard from outside only, the bell sound does not come from the instrument place inside house. I have done a basic R & D of removing of power cable but that didn't resolve the problem.
The engineer which was assigned by the builder visited and checked all the wires and said he will try to change the cable / Plug and then check again, however he has not come back till date 16th Mar'19

could you please let me know how can this be resolved