Alcatel Lucent Customer Care

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I purchased alcarel 3T10tab in month of May 2021. Just in 1.5 months time its charging point stopped working.
Qhen taken to nearbyvservice center, it mentioned it is damaged and paid service will be provided and cgarge would be INR1250.

Is alcatel product is so defective that within a month its charging socket stopped working.

How service center can blame us for not handling it properly.
Is that alcatel policy to blame customer and run away from agreed service.
Since it is covered under warranty why shall I pay for it.

Provide me solution.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I purchased a handset alcatel a7 from amazon in november 2018, unfortunately the touch screen went bad, i went to one of the service center as it was under warranty. They raised a service request on 2nd october (Rvsrn1810ssa00002) and i was informed that it will get repaired within 7-10 days. I went again to their service center on 9th october 2018 and i was informed still the screen has not been dispatch from delhi office and they didn’t have any answer when i will get or when they will get.

Called the so called hotline ([protected]) spoke to the rep – sandeep (With no last name) – he was robotic, with no clue why he is there & why he is answering the call, he was rude, with no empathy and had no answer to my questions, also he denied when i asked about his supervisor (He said he don’t report to anyone), listening to that i disconnected the call.

My request to all you guys is just help the problem to get resolved asap, and fix that person or else i will post a strong review on every social platform.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Hello
I am your wi-fi hub user provided and purchased from idea cellular ltd

My device is not working from starting and visited your service canter

After my 3 visit your service canter agent met on 04/09/2017 and he told me this will take 7 days for solution of my complain

Today is 18th and still they haven’t able to answer my query
My job-sit number is rvsrn1709tmm00003

I tried to contact but no answer from your side

Need urgent action on this otherwise i have to go to consumer form

My contact details is [protected]
Hardik vyas

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I write in desperation and frustration.

My phone advised me there was a firmware upgrade available and i followed the directions to download the software and then have it installed.

Unfortunately, each time i try the install it fails.

The error message i receive tells me the upgrade. Zip file is corrupt and the install has been aborted.

I have tried this update on more than 10 occasions and it fails every time.

I contacted your help desk, case reference crm:[protected].

I have been advised it may be a storage space issue.

I have checked my phone and have 1.1 gigabytes of internal storage available as well as 29 gigabytes of sd card.

I know the download is over 300 megabytes, but no one appears willing or able to tell me how much space i require and whether it has to internal storage or if the sd card will suffice.

You can imagine my frustration at not being able to progress, especially since each time the upgrade fails the phone immediately starts telling me the upgrade is available and prompting me to run the download again.

As it has now been two weeks of constant trying i am getting more and more annoyed.

Would you be kind enough to direct me to someone who can help resolve this problem and allow me to get my phone upgraded?

Many thanks for your time and attention.

You can reply to my personal email – eaton. [protected]@outlook.com

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Unknown person has used my number in this and I am not interested in this, they mentioned me as a college girl seller 😣 . I want get rid from this and they mentioned the college name that what I sullply girls from I provide picture for that college name which is mentioned me in that, and that college students are calling me and scolding me 😖. So my request is to you to delete that profile which contains my number.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Sir,
I had purchased a alcatel 3t 32 gb tablet from flipkart on 12th november, 2019. It completely stopped working after ten days. When it was given to galaxy services (Authorised service centre of alcatel in kochi) on 2 december 2019, they said it has to be send to the company itself as it cannot be repaired there. I have not got the tablet repaired even after one month. Hence i request to replace the tablet. Otherwise i may have to go the consumer court to resolve the issue. When i contacted galaxy services, they said that its spare parts are not available, will have to wait further. All the data related to my job was inside the tablet because of which i am not able to continue my work. So i request you to do the needful as soon as possible.

With regards,
Abhijith p s
[protected]@gmail.com
Mob : [protected]

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I write in desperation and frustration.

My phone advised me there was a firmware upgrade available and i followed the directions to download the software and then have it installed.

Unfortunately, each time i try the install it fails.

The error message i receive tells me the upgrade. Zip file is corrupt and the install has been aborted.

I have tried this update on more than 10 occasions and it fails every time.

I contacted your help desk, case reference crm:[protected].

I have been advised it may be a storage space issue.

I have checked my phone and have 1.1 gigabytes of internal storage available as well as 29 gigabytes of sd card.

I know the download is over 300 megabytes, but no one appears willing or able to tell me how much space i require and whether it has to internal storage or if the sd card will suffice.

You can imagine my frustration at not being able to progress, especially since each time the upgrade fails the phone immediately starts telling me the upgrade is available and prompting me to run the download again.

As it has now been two weeks of constant trying i am getting more and more annoyed.

Would you be kind enough to direct me to someone who can help resolve this problem and allow me to get my phone upgraded?

Many thanks for your time and attention.

You can reply to my personal email – eaton. [protected]@outlook.com

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Hello
I am your wi-fi hub user provided and purchased from idea cellular ltd

My device is not working from starting and visited your service canter

After my 3 visit your service canter agent met on 04/09/2017 and he told me this will take 7 days for solution of my complain

Today is 18th and still they haven’t able to answer my query
My job-sit number is rvsrn1709tmm00003

I tried to contact but no answer from your side

Need urgent action on this otherwise i have to go to consumer form

My contact details is [protected]
Hardik vyas

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Unknown person has used my number in this and I am not interested in this, they mentioned me as a college girl seller 😣 . I want get rid from this and they mentioned the college name that what I sullply girls from I provide picture for that college name which is mentioned me in that, and that college students are calling me and scolding me 😖. So my request is to you to delete that profile which contains my number.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I purchased a handset alcatel a7 from amazon in november 2018, unfortunately the touch screen went bad, i went to one of the service center as it was under warranty. They raised a service request on 2nd october (Rvsrn1810ssa00002) and i was informed that it will get repaired within 7-10 days. I went again to their service center on 9th october 2018 and i was informed still the screen has not been dispatch from delhi office and they didn’t have any answer when i will get or when they will get.

Called the so called hotline ([protected]) spoke to the rep – sandeep (With no last name) – he was robotic, with no clue why he is there & why he is answering the call, he was rude, with no empathy and had no answer to my questions, also he denied when i asked about his supervisor (He said he don’t report to anyone), listening to that i disconnected the call.

My request to all you guys is just help the problem to get resolved asap, and fix that person or else i will post a strong review on every social platform.