Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I am not getting any help regarding order no.[protected]Initial);[protected]Replacement)
Order date 11/07/2021
Replacement date 12/07/2021
Replacement delivery date 13/07/2021

I am not getting any help regarding order no[protected] and[protected].
I have ordered the Clarks Men’s Black Leather Formal shoe (UK-7/Indian 41) at the Price of Rs. 3200
The order was delivered on 12/07/2021 within 5 mins I have lodge a complaint with Amazon that I have received Red Tape women shoe inside the package which I’ve instead of Clarks Men’s Black Leather Formal shoe.
They provide replacement against that product. After that I have received the product on 13/07/2021 in this package I literally received two bricks instead of Clarks formal shoe.
I again made lodge complaint with amazon customer care in this regard they (Amazon customer care executive) However I urge them to please provide the replacement of my shoe but they directly denied my request with this statement (we have to made So Called investigation on your complaint for that will take up to 5-7 days I said please proceed with your so called investigation).
I said its okay If you will check with your backend team regarding this scam or what I call (miss management of amazon). I have not thought that amazon provide me this kind of resolutions and all.
After the given time they called me and said our investigation is completed now I will share the with you the results with your complaint and our investigation report. They said you have made fake / false complaint against this product as per Amazon’s executive statement.
Then I said that Please transfer my call to your senior executive present next to you. Again they said the same statement.
At the end they denied we will neither provide you the replacement nor refund.
But sir Now I want refund from Amazon along with their sorry.

Within that point of time or can say within conversation they send an email on my email id registered with amazon to Kindly share my Id proofs i.e., PAN and AADHAR CARD or any other govt. ID cards issues by state govt. or central govt.
I have attached all the documents related with this concern along with that particular email as well in which they want/need my ID proof.
Kindly help me out with this problem.
Thanking you
Yours sincerely
Parveen kumar
Hello,

I’m Mani from specialist team.

I understand that your item is missing from the shipment. In order to proceed with our investigation regarding this, we need you to upload a copy of your photo ID proof (Voter Identity card, Passport or PAN card or Aadhaar card).

Your ID proof will be stored on a secure, dedicated database and will be used solely in accordance with applicable law and Amazon’s privacy policy. In addition, our secure server software encrypts all of your personal information so that it cannot be read as the information is sent to us over the internet.

In order to upload a scanned copy of your ID proof to your account, please go to the following link on your desktop or mobile browser and follow the instructions:
https://www.amazon.in/gp/kyc?ref_=ya_d_kyc

Note: Please do not share your ID proof details over email since it is not a secure way to share personal information. It will take us up to 5 Days to complete the investigation and our investigation team may contact you for inquiries. We request you to contact us on 22 July 2021 for an update on this matter.
Thank you for your patience and co-operation.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amazon.in

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Name – sagar gupta
Bank account number-[protected]
Ifsc code- IDIB000D684
Transaction id- 4UVFA0PXI4C8W384
Bank name – indian bank
Date of return- 2 july

I had ordered the puma t shirt of rupee
642 & Returned to amazon but the refund doesn’t reach my account its been 37 days since i had retuned the product.
And the amozon is saying that they refund the amount on 4th of july.
The branch of durg indian bank is saying they cannot do anything call the amazon customer service.
W
Please solve my problem

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered usha gas stove worth rs 8000 from Amazon and it was delivered in a poor packaging with the box and out cover torn it had all the parts missing ( burners, utensil holder, one knob) basically i received a useless product in a very poor condition along with damaged parts . I placed a replacement request for which they said it needs to go under return request as the parts are missing . I placed the return request 3 time but no one came to pick it up and the money is not refunded as well . I have raised this with amazon customer care services thrice and everytime they mention that it will be picked up in next 72hrs and that doesn’t happen . I have no idea what to do next .

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I order on Amazon at 6th July 2021 a GO PRO hero 9 black but I didn’t receive my order so that I complain again that and they told .e you wait for 15 working days and you get your refund because this order cancelled from our Saller end I wait for 15 days but I didn’t get my refund I called them again and they told me wait for 15 days but I get receive mail from Amazon and they told me I am not eligible for refund and they don’t give reason about it. My 35, 000 stuck there and the don’t give me refund. Here I attach some documents like Amazon give me one courier number and I track that the courier delivered to on Surat address here I attach document ..
Please help me for the same
My Order I’d :[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Sir
I wanted to tell you that on 25 june I ordered a intex underwater swimming pool of price 1099 from amazon . They were 2 and I returned 1 of them. When they asked about my account details I entered the correct account no. Which is [protected] but by mistake I entered wrong account holder name. The account holder name I entered was Renu grover but the actual account holder name is Saloni grover. I think due to that issue my payment is stuck. And it is not even a small amount which I could forget. For me it is a big amount I would request you to please do something with this issue. And amazon has claimed that my amount is stuck from the bank’s side. In this issue their is no role from their side . But they gave me a reference no. Which could help you
Reference no.[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have placed amazon order no.[protected] for rs 12849.
due to some problem, amazon told me to cancel the order & place the new order for the same item, AMAZON Representative PROMISED ME TO PAY THE PRICE DIFFRENCE AS AMAZON PAY BALANCE AFTER RETURN PERIOD IS OVER.

i have placed new order
no.[protected] for rs 14999 for same item.
now the price difference is of 2150 rs.[protected] = 2150)

now the return period is over & AMAZON IS NOT GIVING THE AMAZON PAY BALANCE OF 2150 rs
i contacted amazon several times, finally the send me the email saying, that, THE REPRESENTATIVE MADE A FALSE PROMISE, they will only give rs 1250.
but now amazon is not giving even 1250 rs.

my question is, amazon made false promise, its not my fault.

PLS SEND MY COMPLAINT TO AMAZON CHAIRMAN, HE SHOULD KNOW THAT AMAZON IS CHEATING.

i want total amount of rs 2150 as promised

I AM ATTACHING SNAPSHOTS, ( where its mentioned that price difference will be adusted)
i am also sharing snapshot of email that i received from amazon, saying our agent made false promise & they can only give re 1250.( till now its not given)
but my total difference is 2150 rs
amazon is not given.
i have called amazon several times, but its useless, i have to explain the whole issue, again & again. they are not giving the amount.
AMAZON REPRESENTATIVE EVEN ASKED ME TO SHARE OTP, TO VERIFY MY DETAILS, BUT I REFUSED.

AMAZON IS CHEATING & LOOTING CUSTOMERS.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought Amazfit Bip U Pro on[protected] and it got delivered on[protected]. I tried using this product for three days and I found that Alea is not working properly and Gps option is not working.

I tried contacting Amazon customer care on[protected] and the customer care agent kept me on hold for 20 mins with no response from her side.
And I disconnected the call and tried contacting customer care again and again but no luck. Later on, I came to know that I was blocked from contacting customer care for doing unusual activity in my account(But I didn’t do anything other than calling customer care).

Can you please help me with this?

Thank you.

Regards,
karrthik.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I had ordered for a 8 piece (2 pack of 4) curtains in total, but today I got a delivery of only 2 pieces of curtain. Not only that, the quality of the curtain is not good. I will add photos of it, to elaborate more accurately. Please look into the matter. Amazon dissapointed me today.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Absolutely disgusted with Amazon‘s delivery service. On three occasions I have have parcels flung over my wall into my compound in plain sight an open invitation for thieves. The first two times it was bedding and I was not home and pouring down with rain when I got home. I did complained to Amazon and received no response and to two delivery drivers who said it was not them but would report it to their managers. But as it was bedding and well wrapped I kept the items. Today I was home, did not get a phone call re delivery but found another Amazon parcel flung over my wall in broad daylight. This was an electric prestige delight rice cooker. I did not even open the item but requested a return. It’s a cooker printed on the box in big black capital letters so what damage was done throwing it over the wall. The box is clearly damaged. Rang and had a chat with two Amazon customer care staff terrible response not apology but the second person said return is indicated so what’s the problem. I requested that someone from Amazon in charge call me but she said not possible it’s being dealt with through return so no problem. Too thick to understand it was an electrical item and could have been damaged throwing it over the wall. I’ve been a loyal customer to amazon spending lacks over the years and told her to close my account again response can’t do that its another department’s responsibility. I have now ordered the item from flipcart and won’t deal with Amazon India unless I receive an apology.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

My registered mobile number is [protected]
On 5th August 906 rupees due and its auto debited late night but on 6th August i check amazon pay later due it’s shows over due then i repayment of this amount by debit card and payment is completed no overdue shows. But when i check my SBI account statement it shows to time payment done.
So i requested please refund my extra money paid by debit card.
My amazon pay later service lending partner is IDFC first bank