American Express India Customer Care

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I hold an amex platinum reserve card. During diwali amex conducted one promo where if card holder makes 2.5l spend, qualified for 12.5k worth gift voucher. I qualified for the same but never received the vouchers.

I made numerous calls to amex support center in january 2018 to get them send me the vouchers. Every time i hear from them that they sent the vouchers, but i never got it (I was keenly checking my inbox and junk folder daily for the voucher arrival).

On 27th jan, one of the representative sent the voucher from her personal email id in which i first saw the voucher, which already expired on 25th jan 2018!

Again i had spree of calls with their complaint escalation chain several times. They keep of delaying the response and every time come back with same answer of not providing me a valid voucher.

I reached upto the top level of escalations. Now i somehow manged to get the call recordings of the calls i made to the customer support several times in january 2018. I need help to get the voucher which i am entitled to.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

My self fuzel pehlari and no. is [protected] using american express credit card.Due to hack of email id there is missuse of my credit card on 24-5 of rs 40000 rs for which i call american express customer care and told to block the card and remove my mail id. though after calling to block my card has not been blocked and then after ther is transaction has been made of rs total 35000 for whcih i called customer care and inform. so exeuctive says sir dont worry its zero liable card and you dont have to pay anything, ;So after assurity i was like its ok they have given assurance. but afterwords i recive letter stated that your transaction are don by you and you have to pay for that, Though they not bloked the card they are saying you have to pay. plz do needful as 75000 is big amount for me which i have not used at all. and cant bare the sum as its is not used by me

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I have paid the full due amount against my american express credit card and called the customer care to get my noc / clearance certificate. Each and every time they are saying within 7-10 days you will receive the copy in your registered address. 10 time i have called and got the same feedback but didn't receive the noc.

My cibil score is showing low because of this.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I have booked a ticket using my american express card issued in united kingdom. Status says as pending from bank end on the irctc website.
Transaction id is [protected]. Can you please confirm if the money is deducted and transferred to the irctc as i cannot see that transaction in my account. If it is not transferred to irctc, then let me know so that i can rebook a new ticket.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

We hired reliable express (India) and url relocation india from just dial. This company is totally fake and are fraud. They took our luggage and expensive articles from mumbai and had to be dilived to chandigarh. The company hired a third party vendor to deliver the goods. The goods came one week late and the onwer (Naresh) and his expecutives stopped responding to the phone call. The goods we're all boken when it arrived this incuded expensive electronics. I have attached the pictures for reference. I stongly urge just dial should remove such companies from there data base. Please look into this

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

During 1 year I sent the application forms 4 times to given address (Gurgaon Cyber city office).

Every time i got the answer they've never received.
Then they have given me the same address and same forms by email.
The same repeated 4 times in a year,
So i made a complaint in the web site, then the person suggested to send a scan copy to the person incharge "prashant mishra".

After sending the scan copy at 2. Jul, again no one respond even i've sent email and scan copy several times to prashant mishra(prashant.[protected]@aexp.com).
Is this AMEX customer care general quality ?
Or is this just that customer representitive person problem ?

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi, this is to inform u that train no – 14207 is running late for no reason. I have done the analysis and found that this is happening because this train has been started by sonia gandhi. Train no-14257, railway people always try to run this train on time because it starts from narendra modis chunavi kshetra. Just check the running history for tommorow or of the last 1 month you people will come to know the truth.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Due to my official work i was out of country, so i have not received e – mails regarding the bill payment. I am a regular customer of american express but now i have received the password of my credit card email id, so you will not facing any problems against the late payment of bill from my site.

So kindly request you please reimbursement charges for rs 500 (Late fees)+ rs 593.03/- (Gst) rs 2794.62/- (Finance charges) total rs 3887.65/-

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I got a message that the reward point reimbursed shipment is send by bluedart courier on sept 19. It is oct 1 and not yet reached.

I have checked the courier tracking and it is called back by the shipper.

The american express courier service is ridiculous. It is always a tension with them be it important card or anything it never reaches on time.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi,

It has been more than 22 days since i had applied for life time free amex gold card. I wasn’t given any application reference number and i have been tracking with both amex web and customer service they say card is on hold due to name mismatch in application and aadhar card. I am not sure what name your sales advisor has written down in application which is causing concern. While call back someone in sales team supervisor rudresh doesn’t care answer the call his associate who collected my docs says they are following up with processing team and will expedite the process.

I request you to take charge and help in resolving this issue. I am also sharing the contact number of sales personnel [protected]

Thanks,
Harish