American Swan Lifestyle Company Customer Care

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

American swan companies site and app both are down and even the toll free is not working. I tried to send them email as well but no response so far. I am not sure from which date they are not operational because i do not visit them regularly. As per the refund procedure, american swan issues store credit for returned products and i had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well i am not seeing any option apart from raising the complaint as i lost my store credits. Total credits were approx rs 820.

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

American swan companies site and app both are down and even the toll free is not working. I am not sure from which date they are not operational because I do not visit them regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity (Rs 1600). I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits.

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

Order Refund from ccAvenue for ORDER NO: AS[protected]
Refund not processed even after a month since the account was debited!
Your company claims to have processed the refund but the finance team refuses to provide an ARN number that my bank needs to investigate the case. To make it easier, I even suggested a credit voucher and even that was refused.
Is this how you do business? I'm going to open a fraud case with immediate effect.
You ought to be paying me for all the time, not to mention the emotional torture your customer support and finance team have put me through with their 'give a damn' attitude!
ORDER NO: AS[protected]
You owe me a goodwill credit for all the nonsense you've put me through, not to mention the time you wasted

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

Order #AS[protected]Rs 1175) and # AS[protected]Rs 1251), placed on 4th of Feb'15 and 7th Feb'15. Payment was successful and order placed and even received the shipping details. But next day i received the order cancellation email and amount was never refund to my account back.
As per the customer care, amount failed at their Payment Gateway. But from my bank (CITIBANK) amount was successful and amount deducted.

I have even shared my transaction details with the merchant (American Swan) but no response has been received for last 10 days, Customer care executives don't have answer and no response to my emails.

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

Worst online buying experience!!! (As[protected] from http://www.americanswan.com

I had ordered 3 shirts, 3 tops costly ones total bill rs. 3880/-, my hard earn money. Great http://www.americanswan.com gave me an "empty sack", when i called their support to ask for help in concern matter, they put full blame on me saying why i brought from them, k guys stop getting fooled, like they fooled me. Further i checked the net and fb i got several such incidents done by them with many others also. It seems they are making profit by sending empty sacks against high bills they charge.

I am attaching the invoice and "empty sack" picture below to prove my point. Further my whole motive here to make my fellow indians aware about this fraud and such other fraud companies. It can seriously kill the market potential of other of other such players in the ecommerce business.

All should come forward and solve such issues and exemplify a good and healthy support to stop such frauds in future. Why i mean it seriously because online business is solely based on trust as customer sees on real face. Once trust in gone online business is gone!!

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

I ordered two footwear with order number AS[protected] last month. The quality was so poor that the footwear broke into two pieces with in second time use.The material was so worst as it started chipping off and the straps just ripped off on its own. Such a bad quality is not expected from such a company. The company also is not ready to accept this deliberate fault in product quality!

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

I had bought a black trouser online from american swan on 28-05-15 worth Rs 760 & within 2 months of purchase the trouser has torn .. the product they supplied to me is of very poor quality.. I want an immediate refund of my money…
Order no- AS[protected]
AWB No.: [protected]

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

I recently purchased a t shirt and returned it thereafter from americanswan.Com but they refunded money in wallet account and not in bank without even concerning once
On requesting and calling many a times. Representative doesnt sound and talk good.
I want to get my hard earned money of rs. 284 only in my bank account.

My gmail id is : [protected]@gmail.Com
Order no : as[protected]

Kindly help me in getting. Rs 284 from wallet to bank account
Bank details
Bank of maharashtra
Ifsc code : mahb0001315

Mobile no. [protected]

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

I have purchased one shoes with order no AS[protected] dt on[protected] worth value of Rs 1000 thorough on line shopping but still not received the order. Have tracked the shipment no DELASWP271035 viewing as the order is In Transit to PUNE PCMC.
I have called customer care of Gojavas also, they said wait till Friday – 25/09/2015 we will receive your shipment. Once received to Pune branch we will deliver to you.
It is really appalling the response received from Customer care.
I would recommend to Online shoppers never purchase a single product of American swan.
I will post on social media sites as well.
Unhappy Buyer from your site
Supreet Kaur Randhawa

www.americanswan.com

708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India – 122018

Hello,
I ordered a Holman Light Blue jeanson 6th sept and paid Rs. 1024 as online payment and got a mail on the confirmation of order. Order no AS[protected]. I was promised to get it delivered in 5-7 working days. Since the payment there has been no update in the order. They are just showing it as created. Contacted them through customer care no[protected] and also mailed them thrice but there has been no reply. Please help me.