AMRI Hospitals Customer Care

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Mr. Santi Mangol Mukherjee, a super senior citizen aged 87, had visited Dr. Sudipta Mitra at AMRI Southern Avenue on 29.08.2020 with complaints of poor, blurry vision. Dr. Mitra had conducted a test, recommended a power checkup for his spectacles and said that a laser procedure was necessary. Mr. Mukherjee complied and had the laser done. Also, he ordered a new pair of spectacles with lens of the prescribed optical power. Dr. Mitra advised him to come back for a follow-up after he received his new spectacles. During the days that followed, his eyes had inflammed severely and they were itchy. These subsided over an extended period of two weeks. Mr. Mukherjee went for the follow-up on 15.09.2020. He reported all the symptoms to Dr. Mitra, and she conducted another eye test and advised him to wear the glasses at all times. As he came out of the hospital, however, the same symptoms reappeared within a one hour window; inflammed and itchy eyes. Furthermore, his vision became extremely blurry even with glasses on. The entire face looked disfigured. When these did not subside in over two weeks, Mr. Mukherjee made another appointment with Dr. Mitra and visited her on 03.10.2020. This time, she conducted her own tests and then asked him to recheck the power, sending him to the optometrist. The optometrist, however, said that it was not possible to check the power as he already had eye drops administered for the initial checkup which makes one’s vision blurry. Mr. Mukherjee was thus asked to come back after a month. Since then, he has been in terrible discomfort, with inflammation around his eyes and extremely poor vision. He even reported that his vision is poorer than what it was prior to all treatment. He has had to travel all the way from Sampa Mirza Nagar to Southern Avenue three times, amid the Covid-19 pandemic situation, pay a hefty fee every time, all upto no avail. In addition, his vision is poorer than it initially was! Can this be called any short than harrasment? An elderly patient, of his age, with all sorts of co-morbidities that makes him enormously vulnerable to Covid, he is made to travel to the hospital this many times without any improvement whatsoever. This is highly irresponsible of the doctor concerned, as well as of the organisation as a whole. We expect immediate compensation for this kind of treatment.
– Anuradha Ganguly (Daughter of S.M. Mukherjee)
Phone number- [protected]
E-mail- [protected]@gmail.com

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

It’s more than 24 hrs still I have not received any report of covid test done yesterday. Most surprising that nobody can give a clear idea that from where I can get the report online or by what time I can get it. I had a talk with customer care executive several times but alas all effort goes in vein.
Hospital authority should not take this issue so casually. Consumer have every right to know when they are paying for it in advance.

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

I had my ACL surgery with Dr. Kanchan Bhattacharya on 21.12.2020. I had regional anaesthesia. After few days of surgery pain started at the place of anaesthesia and it is spreading. I have severe dry eyes syndrome for which extra care was required during surgery which the anaesthetist did not take in spite of requesting many times. She is not only careless, she is incompetent for her own job.

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Mr. Surendra Kumar Surana (M/68) had an appointment with Dr. P.K.Pooviah at AMRI CLINIC (Southern Avenue, Kolkata) at 8:45am.
On arrival at the clinic we found out that apart from the billing counter, all the other necessary and basic required for attending any patient inside a doctor’s chamber were missing for which the doctor himself was searching and looking for here and there. Even a sister for attending the patients was found missing on the 4th floor when all the patients along with their attendants were waiting.
The lady on the cash counter kept calling continuously at the main reception desk on the 1st floor but there was no response.
Finally we took the initiative to approach the main reception desk upon which the representatives took up the matter seriously and made necessary arrangements.
Kindly note that any patient approaching a hospital with or without appointment needs immediate medical attention or advice without being made to wait. The basic medical arrangements should be spot on especially today where we were given a prior appointment from the hospital itself.
Kindly look into the matter and do the needful so that the doctors and the patients donot have to wait and suffer as we had to.

Regards
Udit Surana

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Hi Team, To express my dissatisfaction with the service I receivedfrom AMRI, Bhubaneswar, I am writing. On Nov 1, 2020, my sister(UHID:AM[protected] was admittedto the hospital for delivery. We were entitled to claim up to 50k as we had thecorporate insurance plan, and we sent all the necessary documentation to theTPA desk / via mail for the pre-processing of the insurance claim to avoidfurther delay. The TPA team, sadly, could not do their job effectively. Here, Iwill highlight a few of the problems we have faced.Firstly, after the AMRI TPA had sent the information toVipul on 1 Nov. The insurance company had a question. That was unaddresseduntil after I followed up and shared the mail on Tuesday afternoon. I think itshould have been the duty of the TPA representative to follow up on time.Secondly, on the date of discharge, the first set up billsubmitted for approval was the incorrect format that was refused and thebreakdown requested for price. Again, until I forwarded mail received from theinsurance company, TPA refused to answer it. I don’t understand why we don’tfollow any sort of detailed best practice format.Finally, the insurance company sent the approval number(40500INR) at around 3 pm for the first time, and the correction was required andsent at 4 pm (45000INR). But the new final approval was ignored by the TPA andthe bill was processed. Because of the pandemic, we are aware that no one elsewas allowed inside the hospital apart from the attendant. Therefore, my motherwas the best person to support my sister, as in this maternity situation. I wastrying to remotely organize (which the TPA team should have done). Around 6 pm, when my senior citizen mother went to the discharge desk to clear the amount ofthe bill and was asked to pay the balance amount where the second acceptedamount was not considered. I called the discharged desk before that and askedif we should close the bill that they said yes, we got the insurance company’sapproval (they did not mention the exact amount). I always thought, as alayman, that they would have considered the latest approved amount. I reviewedthe bill at home. I found that the latest amount had not been considered. Ireached out to the TPA desk. Unfortunately, the lady TPA representative was so unprofessional.Instead of addressing the issue, she argued with me why the bill was closed.There was an inappropriate response.I am requesting to address my concern as soon as possible. Ichecked with the insurance company they said that they would not refund theamount if we claim as the amount has been accepted to the hospital. My concernis here if the hospital cannot send the amount to the insurance company thenwhere the balance amount lies. It’s totally immoral and unconstitutional. Butyou should work on it and arrange the refund we are expected to get, please.In addition, to enhance the service, I would like to suggesta few points below: 1. Train the staffs so that the customer can obtainsuccessful service. Inside the department, I could see several teamworkproblems. 2. We should go for paperless service during this covidcase. Whereas, via email, I should get the blood / other test report. Thedepartment doesn’t know when to update the mail I d.3. I could not find anywhere digital payment apps (Paytm, Goolgepay etc). In order to reduce the covid risk, we should avoid physical contact. I hope my issue will soon be solved.

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Worst behaviour of the doctor’s assistant outside the doctor’s room. And indirect insults by the doctor without any reason just for supporting that assistant. And unmaintained reports and documents. Even if you ask anything to enquire they are not ready to help you out imstead they use to insult to the patoent and patient’s attandent. Even just to delever a report they took half hours to search and find out the report and that also there was no other patient at that time standing on the que.
Very disappointed & will never visit again. They should apologize for their miss behavior. Hope the superior authority will look after the situation and do the needfull. As your hospital is a very reputeted hospital so i hope you will do the needfull. Thanking you

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Sir,
Kindly refer my bill no-bhipbl/10075303 dt.26.07.2019 patient id-am40138205 where in an amount of 2300.00 has been charged towards resuscitation procedure for my new born baby on dt.24.07.2019. I am eligible to get cghs rate. As per cghs nabh rate serial number 517 the rate for above procedure is 212.00. An excess amount of rs.2088.00 has been charged by your hospital. Further no report has been given i. R. T the said procedure.
In addition to above rs 500.00 on dt.24.07.19 and rs.500.00 on 25.07.2019 has been charged towards nursery under head bed charge. But as per cghs list serial no – 514 the rate is 214.00 per day. Hence an amount of rs.572.00 has been excess charged.
Therefore kindly look into the matter for early settlement of my issue.
Regards
Manoj kumar goutam
Manager (Audit)
Food corporation of india
Regional office bhubaneswar
M-[protected]
[protected]

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My dad went for a ct angio in mri salt lake on 22nd august.
When they took him in, he was given a double dose of betaloc due to which his heart rate started fluctuating from 25-35. Following which he was admitted to the emergency ward after which he was kept under observation for 24 hours. On 23rd august, they finally conducted the test and discharged. The total bill amount was 35 thousand rupees. The normal rate for the angio test was 10 thousand rupees; but we were charged 22 thousand for the test itself. This is unjust and illegal.

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

I am writing in order to inform that “miss kasturi dey” at the billing counter of the usg section of amri, saltlake, is extemely ill mannered and doesnot know how to behave.
My father came in fir a mri, he is 68yrs of age, is waiting for 3.5 hrs for the procedure owing to some prerequisites, being a layman i was not aware enough on the method.. I followed up with miss dey 2-3 times, not only was she irritated but when i said you are 21yrs and had your lunch on time so imagine an aged person dint had anything from the morning, could you please expedite the process. Instead of being emphatithic she was so blatant and curt in her reply, stating if you cant wait, test results wont come fine.
I ask the management, we are already worried about the condition of our patients, are these behaviour really necessary. When i said her this she said you want to complain, and she handed me over a piece of paper laughing all the way. Like really, such audacity, because they know no action will be taken nor a warning will be given to them and they are allowed to behave like that.
We are coming to amri, 5yrs straight now but this is the first time we are mishandled like this. Hoping to get an update on this incident from the management of amri.

Your faithfully,
A humiliated patient
24th august, 2019

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Dear amri.

I would like to share my experience with dr. Biptab ghosh, first a fall please tech him how to talk with patients and share the feedback about rude and sarcasm. He didn’t allow me to speak in briefly and continuously speaking in bengali however i don’t know bengali properly.

I never recommend this dr to any one.

Please some action on it. As i feel i am wested my 750/-