AO Smith Customer Care

AO Smith — Z9

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I had issue with my z9 water purifier and had a technician come over 2 weeks back, I asked the technician to have a look at the filters inside the machine as it may need replacement however the technician was hesitant. Now it is just a week that the warranty expired and when I call AO Smith customer care, I have been given a price of 5000 to 9000 for replacing the filters. I had issues and have called in technician twice in a year and continuously informed that the filters may need to be changed however I feel that it was deliberately avoided so that the product goes out of warranty and the company can charge the customers. Not happy at all.

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AO Smith — Water purifier is not working

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

We had informed to the customer care but they had not respond to our problem and it is not working properly and it not purifying the water and it is taking lot of time to refill

Water purifier is not working
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AO Smith — AO smith water purifier -RO SCMT indication

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Hi team, we have purchased AO smith water purifier an year ago. Now we are getting an indication of (RO SCMT) on machine. We have tried contacting customer care number but there was no response and its been 3 weeks we are trying to raise a complaint but there no proper path for raising complaint nor they responding to our mesages or mails..the service is very bad..kindly look into this as soon as possible..

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AO Smith — AO Smith Z2+ – Faulty and no respite after continued complaints

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

My Z2+ started leaking water a few weeks ago. After raising the complaint (first raised on 21 May, request#14412345, request#[protected], the service technician has come thrice to no avail. He has overcharged me by asking me to pay to his personal Google Pay account. The problem with the filter has escalated with a shrill alarm coming every time I switch in on (in addition to the leakage). He now suggests we change the display as well but is clueless to the real problem. It has been 4 days since I raised the complaint last without anyone coming to help/fix.

Can you please help with this? I have been writing to the customer care and keep getting empty promises of someone coming to help.

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AO Smith — Service Center No Response no ETA for any fix

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I have RO purifier and need to change the filters of RO and SCPA.
I called 2 times to customer care and there response, we will not able to give timeline for technician visit.

I am waiting for call from them for past 2 days but no response yet, simple answer we cant assure the timeline

Customer care people dont know anything about service partner or technician details

My Self Smit Jain from Bangalore Location

Mobile: [protected]

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AO Smith — Water purifier noida sector 137

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I have a AO smith Water purifier Z8 model. 10 days back i had filed the complaint on [protected](AO smith customer care).
The technician was sent at my place the same day. The problem with the RO was, the tank was not being filled but the waste water output was too much. The technician told us one of the filter will be changed. He changed pur filter with one of the old kept with him, and told us that tomorrow he will get the new filter.
He cam the next day and changed it with the new filter. Same day at night around 2am the purifier started beeping FULL, which never happened earlier. Then we switched off the RO. Next day i again filed a complaint, and again the same technician came and told us that the PCV battery is low in the display panel. So he changed the battery and charged ₹110/-.
Again the same night the RO started beeping and we turned it off again.

And next day i again had to file the complaint. The technician called the next day telling that he is coming in 1 hour. And till today he hasnt come neither did he receive our calls. And the RO is still not working. And we are drinking the bottled water.

Today morning again I filed the complaint to which I was told, my issues will be resolved on priority but since morning I havent received any call or message yet.

This is very pathetic customer care service from AO smith.

I have shared the customer care number above.
Kindly escalate the matter, and aolve it at the earliest.

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AO Smith — AO Smith Z1 water Purifier – Service and Product issue

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

We brought AO Smith Z1 model water purifier on Jan 30’2021 and after 2 months o[censored]sage it Started showing SCPA symbol. Raised complaint for service and I got different answers from different technicians saying filters needs to be replaced and this answer is without checking physically the product. And later after escalation to Manager, another technician came and reset the water purifier where he is said it is due to water bubble block in this model.

And again after 15 days of this same issue repeated like showing SCPA symbol and UV filtration stopped and again the same story happened like technician came and reset the water purified again where it started working back again.

And again after 15 days now we got same issue where it is showing again SCPA symbol and Filter stopped.

Technicians are not able to provide permanent solution or this might be defaulted product.

This is not acceptable to get the same issue for every 15 days. Here I am providing my service request numbers till date for your reference.

14251788
14331403
14399470

Please replace my Product or provide me permanent solution for this issue.

Thanks,
Munawar Hussain

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AO Smith — Faulty Water heater

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Dear Sir/ Madam,

Sub: reg complaints raised vide 14331415 / 11921424 / 11495011 / 09968166
I have boughtAO Smith Water heater product from one of your reputed dealer.
From the day I bought i.e. 18/03/2018, I have been facing problem with the Water heater.
after water heating I do not get inflow of water in Hot water tap. For the same I have raised multiple complaints. None of them have told me that there is manufacturing defect which I have been raising since day 1. All the technicians told me that there is a problem with Apartment water tap that has been fixed. After spending almost 30k to completely damaged and replacing the existing tap ( though plumber said water pipe is clear and unncessarily you are spending money for this), I have told plumber to get it done as I had lot of faith on AO smith as its is an international brand. To my surprise, I have raised 3 complaints before warranty period. Every technician told me that to to press red button whenever I get electricity problem inside the geyser. Secondly I have also replaced Power plug to better capacity which I also did.

Before, I used to get 10 hot drops per second when I purchased the product, Now I am getting only 2 drops after opening the tap. This is very clear that AO smith has cheated me completely that when they are aware of the problem from DAY 1, they have just tried to escape instead of fixing the exact issue. Now, post warranty, your techinican is saying that you need to buy to new geyser or water heater as there is a problem inside the water heater and not with tap and it is their since long time. He tried to clear with screw driver and all types of mechanisms when he visited.
Please find the below tickets that have been raised for auto switch off of water heater or low pressure in water. Both have been expalined when technicinan visited the place. I seriously not in a position to throw out this water heater as still it look brand new and maintained well. I cannot afford to buy another geyser just because of your in capability of replacing the faulty material. Looking forward for your prompt and quick revert.

Below are the compalints raised for one product as the geyser is getting switched off frequently because of low water pressure.
Ticket No:
14331415
11921424
11495011
09968166
I will be putting this in consumer forum if this doensnt get resolved.

Regards
Kiran Kumar K
[protected]

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AO Smith — AO Smith X4+ water purifier performance issue

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Hello,
I was using Kent RO water purifier for last 8 years and had hardly replaced the filers for 3 times, and last year I went with the AO Smith X4+ and initial few months i had very good experience and past few months I am really struggling with the performance of the water purifier for last few month.
1. First free service was not on time (Ref: No.[protected].
2. Then we started facing a problem with water dispensing as it was under warranty the problem got fixed by replacing some filters (Ref: No.[protected] .
3. Again after 2-3months now I am getting the same problem of filter change and the strange thing is that my warranty got over on 27th Oct’20 & the problem started on 28th Oct’20 (Ref: No.[protected]

We have fitted the purifier to the river water and the filters should last for a longer period and that’s what I had experience with Kent RO and while purchasing the dealer assured me that AO Smith filters are having better life than Kent RO, which i feel is wrong.

Kindly consider this as a complaint of defective product and do the needful within the warranty.

Regards,
Vinod V Kalburgi
+91 [protected]

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AO Smith — Faulty Product

AO Smith Phone
+91 80 2801 1200
AO Smith Website
www.aosmithindia.com
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

First, your product has stopped working 20 days after installation.it is a serious question in terms of reliability, credibility and trust for AO SMITH brand name.

Second, i registered this complaint on 13th nov and have been told that Service Engineer would contact you within 24 hour. However, Noone contacted me yet even though i raised my call on priority since i have an infant at home.

This is my first product from AO SMITH and i wouldn’t recommend this to anyone anymore.

regards,
Ankur Gupta
[protected]

Complaint number
13517857

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