AO Smith Customer Care

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

You can see this kind of water that we are drinking. COCKROACHES all inside the main chamber. I have raised the complaint so many times still it’s not resolved.

The service engineer changed the lid last time but having holes in it as you can see in the picture.

The technician visited 2 days back and we can see again the same problem in the level indicator.

This is really frustrating and causing severe health issues.

On top of this we have AMC for 4 years, that means paid way too high expecting a better product but this is horrible.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I had purchased an a o Smith water geyser from Amazon, during purchase company specified an installation. But technician has not arrived. Later I personally placed a request for installation from a o Smith customer care. They have acknowledged and given me confirmation of installation would happen on same day, later on technician had made a call to me and asking some components of tools for installation, he wasn’t visiting and saying excuses for providing services, I had availed authorised service centre number by placing again my request. This time authorized service centre manager (Dynamic service – Vijayawada), I acknowledged him about the issue, where his technician has addressing. But authorized service centre person also not in feasible of providing service to the customer and answering recklessly. This kind of attitude was difinetiley gives negative impact on company good will. This type of service aren’t encouragable.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

PATHETIC! Worst ever installation by the concerned person.

He broke (drilled through) the main water pipe which lead to water leakage through the entire wall once i turned on motor in the evening. He knew he has broken the pipe. I told him beforehand that there’s water pipe underneath. Now they are not picking up my calls even. Pathetic service/experience.

I noted the person’s bike number also which is
HR 87A 0108 (CT 100 Model No.)

His supervisor (Ali Khan) is also not picking my calls. Ph No. [protected]

I will escalate this issue in consumer forum and senior management who will make sure to take into account for all the damage done and inconvenience caused.

I NEED THE REPLY TO MY EMAIL AS SOON AS POSSIBLE.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Membrane replacement done & invoice provided in Sep2020 but membrane worked only for 1 month & technician confirmed that there is problem with membrane & needs to be placed for only filtering 500 litres??? Membrane from AO smith is pathetic & also what abot the durability after paying 2100 for membrane. is the product defect or the servicemen installed the duplicate/used membrane??

The invoice states that the membrane is having warranty of 1 year . After repeated calls i am unable to get quick response from AO smith customer care & technician. Based on the invoice copy i am raising the consumer complaint & the problem is not solved from past1 month.

This is the repetitive problem for which the technician has changed the RO membrane but after changing the membrane & all the filters like sediment, Carbon, ART, RO membrane, 2 solenoid valves replaced, Flow restrictor changed, pipes changed twice & charged almost 7000 rs for parts & labour above 1000 which is excessive & also service is pathetic ( Invoice copies attached ). From past one month calling customer care & i am not getting support from AO smith & also from the technician which is pathetic from US company.??!!!

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I really wasted my time and experience after getting AO Smith water purifier.

I purchased the water purifier last year in the month of Oct. 19 and so many issues came and there is no one even to listen or give a call back, after sale service.

On 30th Sept. 2020 the technician visited and I requested him to check thoroughly but no one even bothered even that and last month when warranty got expired this product is a box for now and I wasted 21000/- rupees.
SO many times I sent the mail in their email but now they are least bothered and asking money from me and this was an ongoing issue since month on month but they have not given me any permanent solution but only busing time from me.
Lastly, I request you to take the strict action against this brand so that other people in our society should be save when money matters a lot for everyone.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I called to AO smith customer care for my filter check and they assigned this task to his one employee name Mr. Venkata reddy( mobile number +[protected]in sarjapura area Bangalore, near Sompura Gate, pin code- 562125. I asked him to provide me estimate before changing its part so that I can decide whether I should go for it or not. But he changed one by one it’s part and make a bill around 5000Rs and saying better take Amc which will cost 5900Rs. I asked him I don’t want to change parts as it’s going beyond to my budget. But he changed it forcefully and took amount for the same we also did the payment because it was turning 10 pm and we didn’t want to continue further.He didn’t checked TDS also that day and I need to call him again for checking TDS next day in the morning and again requested to take back the device since the charges are very high. He said since it’s already changed we won’t take it back.Again morning we called customer care and took number for Area manager Mr Muniswara wherein on concall Venkat changed his words and said on your approval only I changed. Is this kind of service you are providing where your employee are just trying to make higher bill as per their wish. I called to his manager name Srinivas( mobile number[protected], but he is also talking rubbis and not providing any positive support. I called to Srinivas manger name Muniswara(mobile number [protected]). We inform the same incident to him but he told you don’t have any proof to proof your point. So you are free to complain anywhere you want and he told of you will complain I will make sure the refund is not done. Dear Aosmith after looking on your service and employee behaviour request you to take the device back regardless of price I must say I have kent water purifier which provide far better and awesome service and now I can understand why market person suggest Kent over aosmirth.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

1st Complaint No. 13611574
2nd Complaint# 13654433
3rd Complaint # 13673358

My geyser was working well & I just called for service purpose to clean the glass tank as it was delaying the heating time and hot water didn’t come in good quantity as it used to.
I esp. requested the CUSTOMER care to send me a senior technician so that I don’t hv to suffer again & again. Yet they took it casually and send me a young guy of 22-23Yrs of age with no GREAT EXPERience.
I had to call your CS four times as your service guy deliberately damaged my geyser by the way he was handling when he came for the first time service visit. He scattered all the geyser dirt on my bathroom floor, shook my geyser to clean the tank roughly and singlehandedly and not bothered about anything.. He lastly inserted the wet plug directly into the socket… Didn’t bother to check and took the money and went away.
Then I again called up ur service center… Another unexperienced technician came called Sandeep and he told me the so called senior technician forgot to switch on the button given inside the geyser panel.
After that it worked for sometime and again it stopped working after a while… I called again and the sent another unexperienced guy Ravi Shankar.. He could’nt do anything… Then finally the first so called senior technician Harmendra came and he told me madam aapka thermostat kharaab ho gya hai to my surprise as I never touch that to change the heating spead.
He was putting a duplicate thermostat… Clever enough to show me he’s opening a new packed thermostat of AO Smith Company & he opened from the side from his teeth… I picked up the packet to see the manufacturing date but I was shocked to see that the packet was stapled from the top in a very clever way… I actually gave him a scolding for fooling the AO Smith CUSTOMERs but that shameless guy wasn’t really bothered… I told him I’m not goin to pay for this fake product… He later came within an hour and got a new one. Showed me the seal. My thermostat is in good condition and still looks new… I wonder why he couldn’t find out the actual fault that he himself deliberately created.
I am a busy person and I’m really pissed off with AO Smith and their service centers as after complaining to them they told me to talk to the supervisor… I told her that’s not my job… That’s ur job to update the supervisor & to look into what the CUSTOMER is complaining!
Last year too your two service guys exchanged my new geyser parts to old ones and I complaint but was never heard… I will surely write to your US department on how AO Smith treat their CUSTOMERs like ###!
Highly disappointed with your useless and painful and thhug services!

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

The issue that I have experienced was: Its been one year I purchased, but i hardly used only 6months. The power is off, could not able to ON. After repeated service requests and 3motnhs after my complaint, one technician addressed solved it. It worked for 2 days again the problem raised. Again I made a complaint, the same story repeated.

It occurred on: 10/12/2020

Only thing is i request is to replace the UNIT with a New one.
And It would be better to shut down the Products and Services by AO SMITH.
Because, they are many other options for the customers to choose a similar product.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

We took the cleaning service for our geyser on 5 Jan 2020 and after the cleaning service the geyser has not been working (it was working perfectly fine before). The technician came to check on 6 Jan 2020 but could not fix it. I raised a complaint to customer care on 7 Jan 2020 but we have not received any resolution yet with the geyser not working for the last 3 days after the service.

The technician also handled the geyser poorly and there are scratches all over the surface of the geyser now. AO Smith has provided any solution to our complaint and issue.

Very disappointing service from AO Smith.

+91 80 2801 1200

www.aosmithindia.com

Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Dear Sir,

I had contacted AO Smith directly to purchase a water purifier as i had purchased 4 water heaters earlier from you.

AO smith deputed a person named Mr.Vijay on 30th September 20 and he recommended me to buy R7plus model.

The same was sent by him from dealer sathya and paid for in full

Technician came for installation on 30th & installed the machine. Unable to complete installation as water tap broke.

He came on 1st October and could not install. He claimed that the adapter was defective and he did not have a multi meter to check it. Said there is only one available in rotation.He said he will be back shortly, but did not show up for two & hours. He wasn’t picking calls either. Since this was a kitchen area we were stuck with half cooked food & were not sure when he would come back.

So we coudnt disinfect the place to resume cooking and had to order food out. Sugar patients !!!

Finally, the technician Kanna Biran picked up the call when we tried from an alternative number. He said he was far away trying to gather spare parts, when i asked why he needed spare parts for a new machine he spoke rudely and told me to approach the dealer who sold.

Mr.Yoganand service manager deputed another technician Senthil. The machine worked for a couple of days and today it stopped working. Senthil attended to it, in spite of me telling him that water has been stopped for maintenance and he can come and check when water resumes.But he fiddled with the machine for quite sometime and said everything if fine. He left.

Now water is leaking from the main unit in several places and the tank doesn’t get filled up. Needless visit and a lame attempt. This is the 5th time we have disinfected as these guys and their tools are all over the kitchen.

Now Mr.Yoganand says he will come personally to inspect the machine.

#. So far 5 visits have been made by technicians to install the purifier exposing us during these perilous times ( COVID ) and a simple water purifier couldn’t be installed properly.
6th visit awaited in just 7 days.

#. Technicians put unclean hands into the filter and we simply cannot digest the training levels imparted by you on hygiene… The product in question is all about hygiene..

#. Will you as a customer accept spare parts changes in a new machine ?

#. Even after i have been magnanimous enough to accept a repair on a new product, it is still not functioning and the purpose of switching from cans to purifiers is defeated.. Its just been 6 days of installation and your product sticks out like a sore thumb. I dread the thought of traveling with your pathetic product and service in the future to come.

We simply cannot allow technicians into our kitchen area again and again for a single issue pertaining to a defective product and lack of knowledge on the part of your staff.

My son has taken ill these last couple of days and we have isolated him as a precautionary measure. As i am a comorbid person, i maintain strict sop’s in my house and that includes no entry for outsiders unless it is very important. But i am cornered to a wall while your people are waltzing in and out my place throwing caution to the wind.

Sir, i bought this product out of good intention as a loyal customer.But tell me when will this tirade end. When will you stop harassing us in the name of installation and repair of a new product.

Now, please take back your product and return my money in full. I simply cannot go through the rigmarole now and in future as it is clearly established your product and support service is below standards.

At least act fast in reimbursing my money in full immediately. Please do not attempt any further repairs at my place.. I would rather live with my local water can guy for my water needs than pay a premium for a purifier only to invite stress, anxiety and exposure.
Regards
A totally disappointed customer
Kannan G
[protected]