AO Smith Customer Care

AO Smith — Problem in water flow

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I have purchased a ao smith, z6 model water purifier on 4th of july from reliance digital kolkata. They have installed it on 6th of july after installation i found that there is an issue in water flow. When ever i want to open the water tape for continuous flow water come down to floor when i have complained it to ao smith service center they visit my place and told me this is an issue in design we can do any thing in it and advised me to complain at reliance digital. Reliance digital refuse to do any thing because this is an ao smith product.

Problem in water flow

[Resolved] AO Smith — ticket number:11674318

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I have raised an ticket on 6th july'2019 as my water heater was not working. So two technicians came and were not able to resolve the issue. Then i'm said that senior technician come and resolve the issue, so far nobody came to look into this issue. I never and ever see this kind of worst service comparatively others. Please look into this issue on urgent basis.

AO Smith — installation of water heater

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Its been more than a week that i have purchased ao smith water heater but still no one has turned up for installation. No response from customer care even after calling and sending an email. Even though i don't get a call, but i do get a message saying the installation is postponed as the customer didn't respond / the query has been addressed by manjunath.
I tried calling manjunath n number of times but no response from.

AO Smith — complaint no.09288418

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Dear sir/maam

I vishal kapoor purchased a geyser of a o smith thinking that its best company. But sorry to say that its worst brand i ever purchased since i purchased this geyser
Every 7-8 months there is a pcb replacement for that i paid roughly rs.1500 so many times

I have all the bills with me and you also have a record of the same

Last time i raised a issue not to pay for same part but your team promised me saying that you will not have the problem again this is the last time if you will face same problem again we will take care of it

But again there is a same issue and they are demanding around rs.1700

I request you to take care of my issue otherwise i have to throw it in road along with banner and bills of part i paid for it

Thanking you

Vishal kapoor
Cell-[protected]

AO Smith — unsatisfactory performance of ao smith water filter

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

The said product was purchase on[protected] and during the span of one year i was made to change one filter an now on 11.11.2017 the knob of tap got loose. The cost of knob is about rs.50.00only but additional visiting charges amounting to rs.400.00 were demanded which i didn't agree and the request was made to review the same but no action has been taken till date. My main contention is that at he time of purchased i was assured that the product will give uninterrupted service for at-least 3to 4 years. But within one year it has started giving trouble for one reason or the other. The company appears to me has cheated and given the defective peace. Please look into the matter for necessary action please

[Resolved] AO Smith — high priority : ao smith z6 water purifier issues

phone
+91 80 2801 1200
website
www.aosmithindia.com
location
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

Hello support,

I bought ao smith z6 water purifier [b[protected]] for 22, 900 rs on 5th august 2017 from bajaj electronics, forum mall hyderabad.

Paid for amc around 6, 500 rs on 21st january 2019. Replaced with z8 chipset and other filters as an upgradation.

Ticket numbers registered so far:
11742545 \ 11752521 [on 13th august 2018] paid 2500 rs for 3 filters.
11768812 [on 19th august 2018]
10986243 [on 21st january 2019] paid 6, 500 rs for amc
11291036 [on 3rd april 2019]

11768812 [on 22nd august 2019]

Current issue : on 22nd august 2019, we have raised complaint for water not purifying and very slow process of purification, slow filling tank and flush water blockage.

Surendra [resource id: asp tech – 000894 \ asp – 5943]
Surendra from ao smith came after 3 days [i. E. On 25th august 2019] and changed ro membrane and said internal booster pump was corrupted which was out of stock and asked us to wait until it is back on stock.

We waited for 1 week and keep on contacting ao smith customer care multiple times to fix the issue permanently. Every time they used say we will get it soon until 12th september 2019.

Naresh [resource id: asp tech – 002097 \ asp – 5943]
Finally on 13th sep 2019, naresh from ao smith came and changed internal booster pump and some other filters. Still issue didn’t fixed and he said he will come with his manager on next day to fix it.

On 14th september 2019, naresh came along with his manager and changed internal booster again due to issue with earlier one and fixed some other issues and left without even checking whether tank is filling or not. After he left, we got some burning smell around purifier and observed very slow purification process. We have called him back to check it. He said that there may be issue with our switch board and that’s the reason booster pump is failing to work. Also said that z8 chipset will only work for soft water which ppm should be less than 500 ppm. We are not aware of that z8 will only work on soft water.

There are no issues at all with my switch board. We are using same switch board since 1 year 6 months without any issues. Not sure how come suddenly it was corrupted in your prospective. We have called electrician and he told everything looks good.

I am not sure why your team is delaying to fix the issue permanently. We waited for almost 26 days so far without any fix. Nearly 35k, we have invested on purifier and it worked for only 2 years.

If the issue didn’t solve with in a week time, i will go to customer court and login the case. Hope you will take it high priority and fix the issue immediately without any delay.

Thanks,
Manasa madineni
[protected] \[protected]