Apollo Hospital Customer Care

Apollo Hospital — Mishandling of patient mira dey 78 age admitted under dr s . n singh

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I want make complain point wise
1. i wnt to opd on 22june 2021 to examine my mother with spine compressed fracture . dr s n singh shaw my mother without mri he said operation required
2. we went there with hip join lateral x ray . report says no fracture but dr singh assure fracture and advice me that he will take orthopaedic advice but orthopaedic Sargent said no fracture
3. 25 june give ot time at 10 am but make patient ready at 12 pm . patient was pron to hypoglycaemia i told several times in spite of that one day before operation all food are stopped but suger medicine was on . my mother suger always with medication main tain 95 to 97 during period 22 to 24 june
4. without bedside suger test they bring my mother to ot
5. after some time dr sing came back from ot and said my mother had a cadiac arrest before operation . and said it can happen to anybody because my mother age and patient of suger and pressure . i told doctor why you advice us for operation inspite o[censored] know my mother age and comorbid
6 . mother shifted to ventilation and there after icu and at 3 pm she got consciousness
7. next day 26thjune 2021 mother shifted to general word bed no 518 . and wbc count 23400 approx it was developed during treatment of dr singh but he ignore it and said to take home the patient on 28/06/2021
8. but suddenly when we went over their help desk said hold the release because some blood report said some irregularity.
9. without taking my concent he transfer patient to dr subha banerjee inspite of ct scan report of heart and brain no complain identified and eco and ecg normal as per report
10. new doctor suggest angiography without examine the patient .
11. already they taken almost 20000 without surgery
totally we are in dark about the treatment

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Apollo Hospital — Delivered a wrong item

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hi this is to let you know that I did order medicine from Apollo 247 few days back. I had ordered for seloken xl 50 mg tablet. However what I received was 25 mg. I requested a return but no resolution has been given to me up and until now. When I call them it’s ausual somebody picks up and say the team is looking into my concern. I need them to deliver the medicine which I requested them for or give a refund. I have attached both the order details as well as the complaint number below in the attachment section. Please kindly take action against Apollo Hospitals.

Delivered a wrong item
Delivered a wrong item
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Apollo Hospital — Vaccination certificate not uploaded after 19 days over

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Center
Apollo Hospital-JAYANAGAR, No.21-2 14th Cross Road Near Madhavan Park Circle Jayanagar East Jayanagar
Bengaluru Karnataka 560011, BBMP, Karnataka
Date 01 Jun 2021 Time 09:00AM-05:00PM Preferred Time Slot 11:00AM-01:00PM

vaccination receipt no. 10593

I have taken vaccine on 1st June in Apollo Jayanagar 3rd Block. While asked for certificate during vaccination, all representatives said it will be uploaded soon and will be available online. It’s almost 20 days and certificate is not uploaded. While calling to customer care, they are saying they will give the certificate of current date which is almost 20 days late and affecting my next dose date. I can not risk my health due to representative mistake. I have a receipt and appointment details with me. Please update my vaccination details with correct date.

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Apollo Hospital — Improper duty during Covid vaccination and behaviour

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear sir/mam

It is with high regret I report the Improper duty and unprofessional behaviour shown by the PRO (incharge-Mr Babu) at Apollo Main hospital located in Trichy. My daughter got vaccinated on June 9 and the Vaccination team has failed to update the same in COWIN/MoH. When my wife and daughter visited them and contacted on June11, they were poorly responded. The PRO defended his negligence and showed rude behaviour. I have never seen such an improper behavior earlier in any good private hospital. Our experience for vaccination at Apollo Perungudi is so organised. The PRO issued a new Vaccination confirmation on June 11 and it is a violation on the part of hospital ( giving detail on a wrong date). I will submit all documents by email to The Chairman, Apollo group.
I request you to give a stern warning for those who are not delivering the duties properly.
Moreover, it is highly unprofessional to show rude behaviour to two women to cover the mistakes.
I am ready to provide all details.
My contact email: [protected]@gmail.com

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[Resolved]  Apollo Hospital — Money got deducted but order not placed yet

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I have ordered vaporizer and mask from Apollo through phonepe with order id[protected] on April 4th 2021. for almost 1 month i am unable to see my order in my ordered folder. i have contacted apollo through this consumer complaints. they said that order will be deliver lately. recently in my orderd is showing that i have bought vaporiser and mask in hydernagar (smr vinay) apollo pharmacy. but i have ordered in online mode through phonepe switch. since 26th april 2021 i am raising issue in consumer complaints and apollo help in apollo app, my issue was not solved. its almost 40 days i am trying to solve about my order. but my order was not solved. how many times i am raised ticket, customer care doesnot responding. they are not calling me for solving my case. i am orderd through online mode then why it is showing as offline mode with different order id and different date.(23rd april 2021 at 09:23am). i have ordered on 26 april 2021 eve time. please sove my issue as soon as possible. how many days do you take to solve this issue. if your unable to deliver then stop taking online orders. please refund my money. every pic will be attached for your reference. from starting date. in phonepe switch and apollo app.

Money got deducted but order not placed yet
Money got deducted but order not placed yet
Money got deducted but order not placed yet
Money got deducted but order not placed yet
Money got deducted but order not placed yet
Money got deducted but order not placed yet
Money got deducted but order not placed yet
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Apollo Hospital — Microbiology lab

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I am Parita Patel and in 2018 I have applied for Australia for student visa and for the very first in chest X-ray reports say that I have white dot which indicates TB so I have done test of culture and smear report and reports were negative and then again in 2020 to extend my visa of Australia again I have done same test which was also negative (the picture about reports and billing is attached ) and this time immigration department told me to come between 6:30 am to 7:00 am same as previous time but when I reach at 6:40 am today she was told me she won’t accept and told me to come tomorrow but when I showed my previous billing time then she said ok will take and in that last test in 2018 and 2020 3 days test the nurse were with us until we have not got our sputum out but this time in 2021the nurse was not with me and just gave me bottle and then rejected saying it’s just saliva and told me to prescribe doctor and then only test will done.
So my question is that why only this time just because I have confronted her with the timing and she wants to harass me for no reason and last two reports were lie and if last reports were true and why only this time I have to face problem like this.
She has harassed me mentally by stating that I will get positive report so now I have doubt about your technology as last two time I was negative.
They just don’t want to work hard and want to harass customers mentally and was very unprofessional of her.
Got really bad experience and if this is not resolved I will take this complaint to immigration department about changing the hospital.

Microbiology lab
Microbiology lab
Microbiology lab
Microbiology lab
Microbiology lab
Microbiology lab
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Apollo Hospital — Certificate for covid-19 vaccination of s.R.Satyaprasad

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hello. I am herewith attaching the bill no. AHJN-OCS-552316 dated 5th May 2021 of Rs. 850/-being the vaccination charges for Second Dose of COVISHIELD taken on 5th May 2021 at Apollo Hospital, Jayanagar, Bangalore. I tried to get the final certificate downloaded many a times but it was in vain. Hence I request you to please mail me the said
Certificate based on the details furnished in the attachment bill. While registration two mobile numbers viz. [protected] and alternative no. [protected] was taken at the counter on 5th May 2021.Above references have been furnished for your convenience to issue the certificate.Tanking you.
With regards.
S. R. Satyaprasad
[protected]
R. R. Nagar
Bangalore

Certificate for covid-19 vaccination of s.R.Satyaprasad
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Apollo Hospital — Apollo Diagnostics

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hi have given COVID 19 RT PCR test sample on May 9th in Nirmal branch. I was tild that it takes maximum two fays to receive the test result.It’s been 3 days and there is ni response from the customer care number, its not connecting to agent, also no reply from customer care email .

Since this is very critical situation where we take proper treatment based on the test result, this delay and negligence from Apollo Diagnostics causing more worry and impacting my health. They have given false statement saying the result would be available in two days also playing with the lives of people.

We could take proper treatment if we get positive.

Also, they have charged 1500 rs but the bill is saying 750 rs for the test. Why they are charging more ?? Why the bill is not showing that amount. This robbery during this pandemic not at all acceptable.

Apollo Diagnostics
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Apollo Hospital — Purchase of an Insulin Pen of ALLSTAR Make of Sanofi India Ltd.

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

On 24.03.2021, I bought some medicines & One Insulin Delivery Device from the Apollo Pharmacy located at Kadamtali, Krishnanagar, Agartala, PIN-799001. Total amount of bill representing the cost of Pen & medicines was Rs. 1320/- which I paid by Debit Card.
Later on, the Pen has gone defective. As per Warranty Card, I approached the Depot on 01.05.2021 for replacement of the defective pen which they have refused because of insistence on Cash Memo. I told them that the Cash Memo has been misplaced and had requested them to verify the authenticity of the transaction from the system or by reference to the Office Copy of the Bills. But they have turned a deaf ears to my request.

In the situation, I request your intervention in the Matter. Regards. Yours faithfully,
Tara Mohan Deb Barma,
Rtd. C. M (SBI), Mob. No. [protected].
Mail id: tara.[protected]@gmail.com

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Apollo Hospital — After surgery now I am not able to walk properly

Apollo Hospital Phone
+91 44 2829 3333
+91 44 2829 0200
Apollo Hospital Website
www.apollohospitals.com
Apollo Hospital Address
No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

MY UHID IS AC01.[protected]
Myself kapil ahmed choudhury done surgery of L5 S1 on 02nd nov 2020 by DR Vijay kishore Kondreddy.
before surgery i was ok only pain was on my hip.i had done L5S1 transforaminal lumbar interbody fusion surgery.
From Nov 04th 2020 onwards i was complaning doctor that my left leg is paining then doctor suggested me to take rest till 6 months.from january onwards i am trying to contact doctor, i texted him, called him not even a single time doctor responded me.i called many times since january.now i cant even walk properly, even sleep properly.24 hours is pains on my left leg which is a new problem after surgery.
I think doctor has done some mistake during surgery.
so please help me out what to do.
i had done MRI last month which shows that misplcement of disc
now doctor is not giving me any response

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