Apollo Hospital Customer Care

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I had been admitted to Apollo CBD BELAPUR for URS -DJ STENT ON 30/4/2021
All went as planned and on discharge was prescribed medicines as follows
But instead of the Levoflox 500 mg the pharmacy gave me Levipil 500 which I took one dose on 2/5/2021 but after that I felt dizzy n extremely weak so before taking the dose again today on 3/5/2021 I just checked on Google about levipil and found that’s an anti epilepsy medicine…which is the wrong medicine …it’s a gross negligence…attaching the strip and the pouch here
Even after mailing them the details in 3/5/2021 there has been no correspondence from their side …
This is such a horrible mix up coz levipil is wrong medicine and contraindicated in kidney or related disorders for which I was taking the treatment
We trust and this is how it’s shattered and not a note of apology afterwards

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Sir,
We have requested for some blood tests on 23.04.2021 for collecting samples from Aditya Hotel room no 212, Ameerpet, Hyderabad and your representative Mr Jarpula Santosh came on 24.04.2021 and collected the blood sample and requested for payment of Rs. 8400/- and we have transferred the amount to his account online, on asking for receipt he assured that the receipt and reports will be received on your mobile. We have received the reports through your representative Mr Rakesh Reddy at Aditya Hotel on 24.04.2021, but in spite of several reminders to Mr Rakesh Reddy & Mr Santosh, rhe money receipt is not received till date. Please look into the matter and arrange for money receipt for Rs. 8400/- immediately. It is unfortunate that, such things happen in a highly reputed Hospital.

Regards
Ramesh Yaski
Spouse of Shobha Rani
State Bank of India

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I have taken an appointment (Appollo 247) by paying Rs. 1000/- with Dr. RGK vide Appointment No. 684259 for online appointment for 17th Feb 2021 @ 6.45 PM and have got the confirmation through SMS for the same. In the SMS, it is asked to fill up some data which would be useful my consulation for doctor.
When I click the link given, I do not see any appointment nor I am unable to fill up any informanation as required, as I am not prompted to do so. I have been trying to contact your hospital Greams Road Customer Enq using both the numbers[protected]/[protected] for connecting Appollo247 but N number of attempts to give connections go in vain and I am not connected. Tomorrow being appointment and this is the first time for me to meet the doctor on online, I am helpless as to how to proceed

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My father was admitted to Apollo Speciality Hospital in Vanagaram, Chennai on 18th February 2021. He got discharged on 21st February 2021. He was admitted to the semi-private ward, as I got approval from insurance for the semi-private ward only. But, since they did not have any semi-private ward vacant at that time, so they accommodated him in the private ward itself, for the time being, saying that he will be shifted to the private ward, as soon as there is a vacant room in the semi-private ward. Also, they mentioned that till then they will apply the tariff for the semi-private ward only. The next day after the surgery, he was shifted to the ICU and was kept under observation for the day. The next day, they shifted him to the private ward, without even asking me anything. Initially, they told me that there was no room available. Hence, until any room is vacant for him, they will keep him in the ICU only. But after sometime, they allocated us with a room. It was the same room, where he was kept on the day of admission. So, I thought that due to room unavailability, again they have given us the private ward room. But, to my surprise, on the day of discharge, they have billed us for the private ward without even taking any consent from us. Moreover, they lied to me that I have asked for a private room, which is why they have given us the private room. These mannerless fellows have argued a lot with me. So, I didn’t have any option but paying for the incorrect bill. Invoice copy attached for your reference. Thank you!

+91 44 2829 3333

+91 44 2829 0200

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I have admitted my father on 24 February 2021 in Apollo hospital Lucknow.He was suffering from severe coronary dysfunction.I have consulted with Dr Ajay Bahadur cardiologist.He was not taking our permission and suggestion about what treatment he will do he was only telling that he will place temporary pacemaker so that my father’s heart will pump and nothing odd will happen.But at the time he did the operation and place the temporary pacemaker my father’s condition is become critical.This information is also they are hiding.My father’s body is not able to sustain this temporary pacemaker.This hospital is giving us false hope till midnight that my father’s heart rate is improving.But no one in the family is allowed to see the patient.Only one attendant is allowed in the hospital but that person is also will stay in waiting lounge not with the patient.This is rediculous.We are not sure what happens with my father.At the time we entered the hospital they have given sedation to my father and he is unconscious.No one in the family can see the patient they are just informing us what treatment they are doing but we are not allowed to see my father.Firstly they have given hope that my father is improving and suddenly they have informed me that he is critical and the next minute they have informed me that my father is no more.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I have admitted my father Rakesh Kumar Misra Registered id MILL.[protected] on 24 February 2021 in Apollo hospital Lucknow.He was suffering from severe coronary dysfunction.I have consulted with Dr Ajay Bahadur cardiologist.He was not taking our permission and suggestion about what treatment he will do he was only telling that he will place temporary pacemaker so that my father’s heart will pump and nothing odd will happen.But at the time he did the operation and place the temporary pacemaker my father’s condition is become critical.This information is also they are hiding.My father’s body is not able to sustain this temporary pacemaker.This hospital is giving us false hope till midnight that my father’s heart rate is improving.But no one in the family is allowed to see the patient.Only one attendant is allowed in the hospital but that person is also will stay in waiting lounge not with the patient.This is rediculous.We are not sure what happens with my father.At the time we entered the hospital they have given sedation to my father and he is unconscious.No one in the family can see the patient they are just informing us what treatment they are doing but we are not allowed to see my father.Firstly they have given hope that my father is improving and suddenly they have informed me that he is critical and the next minute they have informed me that my father is no more.

+91 44 2829 3333

+91 44 2829 0200

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Myself HARSHA NATH SARMA, Male-73. UHOD No. AHA1.[protected]. Need online consultation with Dr. P. Soundararajan, Nephrologist. But before such consultation I need to send my current lab test reports and other relevant documents for perusal of Dr. Soundararajan. Found no way/ menu option in any apollo app or portal to send those documents. No help was done by customer care desk after several communications. Contacts were made to Local Apollo Clinic but they couldn’t help me. PLEASE GUIDE ME AS TO HOW MY CURRENT LAB TEST REPORTS AND OTHER RELEVANT DOCUMENTS CAN BE SENT TO CONCERNED ONLINE CONSULTATION SECTION FOR BOOKING ONLINE DOCTOR.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Recently I visited your hospital for visa medical check up for my son. I was not allowed and was directed to customer lobby I don’t know how to call it as customer lobby. Very few seats only one fan that to of no use no water that to in this summer. A hospital of your can provide a neat Big with minimum facilities

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Team,

One of our insured MEETRAJ GOPE is admitted at Apollo Children Hospital at 15, SHAFI MOHAMMED ROAD, THOUSAND LIGHTS
CHENNAI, TAMIL NADU, Pin: 600006 on 11th March 2021.

Surprisingly, from yesterday there is a query and hospital cashless dept people are not interested in providing the reply. Today morning ( 12th March 2021) from TPA’s end, I myself sent query letter again at the email ID [protected]@apollohospitals.com. In response they said, they can not reply to our query. They want hard cash. They were so rude & did not want to reply against our query.

Sir, what is the use of opening cashless dept, if your people are so rude in behaviour & they are not interested in providing cashless. They want only cash. Imagine our customer went to your hospital all the way from Assam & due to your cashless dept staff’s sick behaviour, finally he had to pay cash. Is this the kind of training you give them ??? Is this your intension of service ??

We criticize such unethical behaviour & we demand a written statement against our query.

Tapash Bharadwaj

Branch Manager

House No 42, 1st Floor, Bishnujyoti Path, Hatigaon,
Behind Little Flower School, PO Hatigaon, Pin 781038, Guwahati, Assam.
Email – [protected]@vipulmedcorp.com, Website – www.vipulmedcorp.com, Phone – +[protected]

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Admin,
I have been at Koragomala Apollo cradle firstly thanks for Nursing team, Billing team, and special thanks to Manjula and HK STAFF.
And very disappointed about the cafe team .Mr Ganesh Ops Manager please look into the issue which I am explaining. We took two juice one is watermelon and Musombi both of the quality was poor hope roadside juice is better. Watermelon was full of water and sugar and Musombi was bitter.And for 120ml of water juice cost of 80 INr which no worth for value. Kindly management has to take right vendor on board for good services to value the customer satisfaction.As per the gov the price list has display in front of the shop which was no there.These is the just one example.
Please call if required any details.Hope you take appropriate discussion on this.

Thanks sharan
[protected]