Apollo Tyres Customer Care

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

Purchased 2 tyres APOLLO 215 /60 R16 ALNAC 4GS for my Brezza on 24-NOV-20 from M/s.Velocity Ludhiana
One of the tyre gets bursted during drive on NH-1 Ludhiana- Doraha highway on 11-JAN-21.
on next day (12-JAN-21) M/S.Velocity accepted the bursted tyre after thorough inspection of tyre and rim, and confirmed its replacement on pro rata basis.
After about 6-7 days M/S.Velocity informed that the claim is approved by Apollo but the fresh tyre is not in stock.
I took regular followup with M/S.Velocity to get my replaced tyre, but all ended up on 5-FEB-21, when M/S. Velocity refused to replace the tyre and handed overclaim refusal letter by Apollo.
Apollo said “the complaint does not relate to manufacturing defect or material related failure”

It is surely a material related failure…microscopic examination will prove it…there is no clue of sharp insertion (as excused by Velocity)…the bursted area is irregular…

COMPLAINT RECIPT NO.-[protected]
TREAD WEAR-11.79%

Hardeep Randhawa
[protected]

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

I took a 90/90 12 apollo actizip tyre which get large bubbles in one year to gugani tyres, Bhubaneswar on 6th january 2021. They told me i will get a new tyre within 7 days. But as i did not get any notification about my tyre i just complaint about it in apollo service centre. I had also contacted gugnani tyres before this. So i got call back from apollo service center guy who was saying they have not get any queries regarding my tyre. He just asked details regarding tyre but saying they have not got the tyre. I again confirmed it from gugnani tyre also they are saying they have sent the tyre to company with in 2 day after i submitted.
I just want a tyre back . If my problem won’t resolve i will complain your higher authority, your CEO/ MD etc regarding this issue.
Take immediate action on gugnani tyres and the service centre guy.
Service centre guy contact no. [protected] (He had contacted me 2 times and more.)
Gugnani tyres – [protected] (they had given me this no.)
Tyre sl no. – K2018
Complain docket no- 9354
Forward this to your MD
Contact me on [protected]

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

I purchased Baleno car on 1st Jan’20 and Tyre got damaged in Dec’20 and, raised to complaint to NEXA service center then they contacted Apollo Tyre for this. Apollo Tyre rejected the claim at that time and NEXA took 40% from me and given the new Tyre.

in first week of Jan’21 two Tyre got punctured and unable to repaired. I contacted NEXA and also to Apollo Customer Service care. Out of these two one is OEM fitted and second was replaced one.

Apollo care told that will replace only one Tyre of OEM and NEXA replaced Tyre can’t be covered by us.

Please look into this how Tyre can be bad within 15 days and Why initially Apollo refused for replacement.

Need urgent solution on this.

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

Sir Im Rajendran i purchased A set of apollo tyre from MA tyre Trichy before 25 days. When i take my vehicle to TVS service center they told that front side right tyre got air issues… So i consulted tyre dealers in my native. They advised me to raise a replacement complaint. Then i contacted the MA tyre where i purchased, they raised a complaint but my complaint got rejected by bala ( complaint analyst)in 2 days. Hes saying that run with the complaint If anything happens we will change it.As our LPG gas vehicle is running in IOCL contract . As the tyre is fault its a serious issue that public live matters and its an offend to run with the central government contract. So i kindly request you to take an action for your customers trust. so please replace the tyre and solve the issue.

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

It was a very bad experience with Apollo Tyres where I am not able claim on Brand New tyre Which is only 45 days old and ran only 450+ kilometers.
– I bought CRETA 2021 car 45 days back, unfortunately 2days back I was travelling on a muddy road with my CRETA and on my way I have to cross many potholes which is expected on the mud road, while crossing one of the potholes suddenly I heard a tyre burst sound which was very scarily. After checking we realized one of the front tyre got busted on small pothole which is really not acceptable from one of the branded company tyres like Apollo.As there is a small cut happened on the left top button side ( not on the tyre sidewall ).

After this incident I have contacted Apollo customer care and logged a case for tyre claim, but the response from the Apollo is very pathetic, no body asked about the situation all they did is sending technical tyre inspection report and rejecting my claim.

Here is my questions to Apollo :
1. Is Apollo tyres are that sensitive to the potholes? Can’t it bear the load on the muddy ways ?
2. Why it was mentioned that the cut is on the sidewall? that actual cut is happened on the top above the side wall ?
3. Can’t we take our car on the bad road just because we are using Apollo tyres ?

I’m writing this mail to you expecting some sort of satisfactory solution on this problem, below is the case numbers logged on this issue for your reference.
Initial complaint number with Apollo : TC[protected]
Escalated complaint number with Apollo: TC[protected]

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

I bought a new maruti Vitara Brezza car in July 2019 and it came with set of apollo alnac 4g tyres fitted in it. In September 2020 when it qas Just 13000 kms driven one of the tyre got burst while running may be due to small damage from external source ; here i am shocked to see that this suv is fitted with apollo tyres and they are not reliable at all, no puncture nothing got happened and tyre got burst. Please take strict action for this and give me a replacement of this tyre, it might have harmed the passenger also but my speed was very slow. Please take my concern to the earliest.
Note : As per warranty policy alnac 4g tyres comes with unconditional 2 years warranty, screen shot of policy attached

Ankit Garg
[protected]@gmail.com
[protected]

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

Hello team,

I bought a Vitara Brezza ZXI+ with Apollo tyres just 3 months ago means on 22-Aug-2020 from Wonders Car, Pune. I drove my car just 3000 KM. While coming back from Nagpur to Pune I noticed there was a bubble/ bulge on rear tyre. It could lead to accident. As per process first I reported issue to Maruti service station. Maruti sent tyre to Apollo inspection center. Next day I came to know that my replacement request is rejected. Inspection report had very generic/ wage reasons. Looks like warranty is just fake word.

Expecting positive response from Apollo.

Thanks & Reagrds,
Mangeshkumar Gabhane
Mobile : +[protected]

+91 12 4272 1000

www.apollotyres.com

VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India – 682031

Sir,
1. My car, VW GT TSI, one year old, registration number UK07DP8884, had front left, company fitted stocked Apollo tyre bursted on 9Dec2020 near Meerut Delhi express way while negotiing a small potholes on main highway itself.
2. The tyre sidewall near Rim immediately ruptured and went flat is a second.the car wavered to left, fortunately no one was hurt n damage to other parts and passerby. It could have been fatal also had there been a vehicle on my left. I had to put a tube and commenced my journey.
3.Car Tyre is now in Co service center at DPM VW Dehradun. They have informed me that Apollo has rejected my request.
How on earth one can change tyre on main Delh Meerut express way. Its rediculos. It shows co is providing poor quality of Tyre to car co.
Iam sure company will replace the tyre and examine as to how the poor quality standards/assurance was accepted
Warm regards
Brigadier Mukul Bhandari, Retired

The owner

mb

[protected] Forwarded message[protected]
From: mukul bhandari
Date: Sat, 19 Dec, 2020, 08:18
Subject: POOR Quality tyre by Apollo
To:

Sir,
1. My car, VW GT TSI, one year old, registration number UK07DP8884, had front left, company fitted stocked Apollo tyre bursted on 9Dec2020 near Meerut Delhi express way while negotiing a small potholes on main highway itself.
2. The tyre sidewall near Rim immediately ruptured and went flat is a second.the car wavered to left, fortunately no one was hurt n damage to other parts and passerby. It could have been fatal also had there been a vehicle on my left. I had to put a tube and commenced my journey.
3.Car Tyre is now in Co service center at DPM VW Dehradun. They have informed me that Apollo has rejected my request.
How on earth one can change tyre on main Delh Meerut express way. Its rediculos. It shows co is providing poor quality of Tyre to car co.
Iam sure company will replace the tyre and examine as to how the poor quality standards/assurance was accepted
Warm regards
Brigadier Mukul Bhandari, Retired