Apple India Customer Care

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I am a user of iPhone 11 64 GB White which was bought from Vijay Sales (Dombival, Maharashtra). As it is mentioned on website the iPhone is water resistant up to 2 metres till 30 minutes also you have mentioned that Apple do not allow/recommend it for bathing or swimming purpose. So i was swimming in a pool of maximum height of 1.6 metres and i just used it for taking pictures(on above water surface and) by mistake it felt but i removed it and immediately cleaned it and there was’nt any issue.
next day i saw the Face ID was not working and i saw slowly slowly some water particles or moisture has started appearing in iPhone’s front camera.
So i was out of town in hurry next day only i returned my home and tried to dry it with keeping in rice and silica gel but nothing happened so after 4-5 days of trying these methods finally went to Apple Authorized Service Center which is Unicorn India (Kalyan, Maharashtra) branch and in a rude manner or with attitude they told me to buy a new replacement of worth 40000 INR or trade in it for 18000 INR as there was an water damage and i don’t have Apple Care or Apple Care Plus but it was under free warranty period, so i requested them to help me but they told we can’t do anything so i contacted to Apple Customer Care and narrated them the whole thing so they told me we can’t help with it as its our policy that we can’t replace any iPhone under free warranty and i complained 3-4 times in Apple Support but everybody told me this and also one person from Apple Support who gave me guarantee that he would gave me a replacement next day if i visited the store and submitted the report to him. The next morning i went there and took the report which stated that the LCI (Liquid Contact Indicator) has been triggered. The person who spoke to me called me and told this thing and said we can’t do anything and when i requested and argued that it was’nt my fault as i used under the limitations of the iPhone as i used it for hardly 15-20 minutes and maybe there was an issue in iPhone so he talked rudely and disconnected the call. I am a student of Class 10 and i own this iPhone but i had a trust on Apple that it had assured its limits and if anything happens they would help me in this situation and my parents did’nt visited there as they blamed me for what had happened and i was tensed for this iPhone and all the money was of my savings which was 48000/- INR including cashback and discount from the store (Vijay Sales). So i decided to use it like this only and lost trust from Apple and was also upset for injustice and now its more problematic/complicated to use it like this as i can’t use the front camera, the ringer button is not working,
the iPhone’s performance is down and the Lightning Port is not working properly. As i am student i have missed my 4-5 days of online classes behind this thing and now the also the phone is rebooting on its own and also get stuck on Apple logo while rebooting process so now finally i can’t use it. the only thing is i want my iPhone replaced as i want justice as this is very wrong behaviour and policies of Apple. I respect Apple and as being educated i am not cussing or spreading wrong news about it but i want justice.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

My Sibling and I have a age gap of 4 years, we are not at all twins yet the Lock Screen opens by both of our faces hindering my privacy. I have tried contacting customer service, no satisfactory response from them, I always update the phone it’s highest version yet the issue is not resolved.
I have zero privacy. Please look into the matter

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I bought my first iphone from apple store located in Bangalore, iPhone 12, 128 gb, blue colour at its first day launch date itself
After getting esim installed, it started heating issue
At charging time also it is getting heated also
Connectivity issue
That’s fine i was managing somehow but now the things comes that is not acceptable, now i can see that it’s blue colour coating is started going itself(see in edge)added pictures
Oh my God i can’t expect this before completion of 1 year
🙁
Please replace my phone

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

This is with regards to the apple phone XR. I got this phone in 2019 and after few days of purchase, I got problem with my ear phone. I have changed my ear phones 4 times in 2019 and finally was pissed off with the product so asked the service centre to replace the phone in December 2019. I submitted my phone in the HSR layout Bangalore and they kept the phone for almost 15 days. However, they were not able to identify any defects and replaced my ear phone. However the problem was not resolved. I changed my ear phone five times again in 2020 and twice in 2021.

I spoke to customer care in may 2021 and they told me that please visit the nearby service station and they will help to fix it. I went to service centre in vishakapatnam, however they denied to check my phone. I called up customer care and they told that there is a problem with the hardware and as my phone is out of warranty, they were asking me to pay for the service.

Again, neither the customer care nor the service centre were trying to fix the problem.

Appreciate if someone can let me know if anyone from apple will be able to fix the issue instead of giving false promise
Details of phone-
Model number- MRYY2LL/A
Serial Number- F2LXVHU8KXKW

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Hi Sir, ” DEVICE SERIAL NUMBER: G6TY813PKPH1

” I have APPLE iPhone XS MAX and that is facing three issues

1- Heating, 2- Screen Freez 3- Camera Lagging Service Center

First Visit 16/06/2021 : THEY REPLACED DISPLAY but even after changing the device display my device is heating and freezing, So I resubmitted the device to the same service center and this time they told me that device is not showing any issue ( i shown this issue already to store manager Mr. Uppendra, Also recorded the issue in service center) but the service center is saying the device is fine.

1- if the device is fine then why they changed the display?
2- if they will be in the A.C Room then how they will check the device at room temperature? also, they are not checking the device properly. WARRANTY: My device in warranty, and they are wasting time because the warranty is going to expire soon.

VIDEO PROOF: I HAVE A VIDEO PROOF WHERE I RECORDED ISSUES IN THE SERVICE CENTER, HOME, OUTSIDE AS WELL.

IMAGE PROOF: UPLOADED, WHERE THEY MARKED DEVICE AS FIXED/DELIVERED BUT AFTER THAT ISSUE SHOWING ON SCREEN.

SOLUTION: my all work is based on iPhone and MacBook because I am an application developer. So Please replace this device as I can’t visit the service center again and again.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Dear Sir/ Madam,

I have purchased my first Apple Product of my life MacBook Air (Retina, 13-inch, 2020) from my savings. This to bring to your notice that I’m facing issue with the camera of MacBook Air (Retina, 13-inch, 2020), Serial no-FVFD1ZYKMNHP. As per customer service diagnosis this model is defective and therefore producing blur image since date of purchase.

To elaborate, the image of web camera is blurred and gives a very bad experience while doing online video conferencing(Zoom, Google meet, Microsoft Teams, Skype).I’ve raised this issue multiple times through apple support chat where after investing so much time with Ms Razia, Ms Lauren etc (troubleshooting steps of checking Web cam working performed), there was no resolution.

Furthermore, Apple technical executive(Ms Sakshi) over call has accepted that this is the model issue in this Mac-2020 Intel Core Processor model and our Apple Engineers are working on towards fixing it with no specific time frame provided.(According to her it may take 6 months or more).In addition, she told that software Big Sur-11.4 update will fix it. However, I’ve updated that but there is no improvement in my camera resolution. Also, I’ve checked using official Apple applications-Face-Time and Photo Booth, quality is not up to the mark on both. I have sent few images during diagnosis to the support team, which you can track through Case ID.

Moreover, I visited Apple Authorised Service Provider – FutureWorld Dwarka, New Delhi. Shop no – 165/166, Vegas Mall, Sector 14, Dwarka 110075, New Delhi.
After final diagnostic, they told that on using third party applications such as Zoom, Google meet, image quality will be low and would be better while using Photo Booth. So on comparison we found out results are 90% same. Post that they called senior Apple official, and he self admitted that there is Quality defect in this model. . He compared my Mac Book Air with newly launched Mac book having M1 chip and Mac Book-2017 model. We found there was drastic difference in Image quality. The image was worse than VGA camera in low light. And in high light, its improved little but still bad than a normal camera.

I’m a student and this is majorly impacting my studies. Therefore its my sincere request to either replace my product or provide me an upgrade to different model. I am ready to pay the balance amount. But, I cannot sustain with this model in this tough time of Covid-Pandemic where everything is online, and my basic purpose of buying Mac is un-fulfilled, as I can’t use it for online meetings and classes.

Looking forward for hearing a favourable response from you at the earliest.

Thank you.

Best Regards,
Aditya Goyal
Contact No – [protected]
Case No[protected]
Serial no-FVFD1ZYKMNHP

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Dear sir
We are using iphone6 since last 7 years.
Why iPhone6 can’t support Google pay application. We raised same issue last year but no positive response from apple. We can’t buy new iPhone for this reason. Consider on going corona reason. Please solve this ASAP.
Hoping good support.
For reference My Apple ID- [protected]@gmail.com
Expecting positive reply in 24 hrs.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Hi Team,

There has been some serious issue with the Apple service partner Aptronix borivali. Initially they were not ready to support, they are rude in approach, They are the worst customer service I’ve ever experience in my 15 yrs of CS industry.
I’ve submited my apple device to Aptronix borivali on 24th June, They had to send the same device to banglore. Ive even escalated thesame to my reseller and now they agreed to change the device. I requested Aptronx to cancel the repair and returned my device as is. They arenot ready to support in any ways.
Such a pathetic expereince with Apple., New Device found dead in just 2 days and plus there is no suport from apple at all. Now if reselller is supporting, they dont want that either. Please stop harrasing and return my device as is it was submited on priority

Below are the details
Repair Reference OQ4Y6JKQ9K3A
Iam rechable on [protected] / 6

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I ordered for a fast charger ie adapter and cable on june 3rd and it got delivered on june 5th. I realised its not usable with my iph 11 since the usb c cable isnt compatible with my phone. I have tried explaining apple several times but they are not ready to listen to me, i dont even own an ipad what am i supposed to do with the cable?
I would just need a replacement or refund else neither adapter nor the cable is of any use. This is such dissapointing customer service where they are not ready to help the customer, and i would have spoke to 4 different people and one on chat, she even went ahead and claimed it compatible so does that mean im lying, like i would not even bother to raise a complaint if this would have been done hassle free, at the end of the day apple would have gained a happy customer

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Sir I am buying apple MacBook Air And my MacBook not turning on then I am go to service centre and summit my MacBook after 3 days service centre call me and say your MacBook not cover in warranty.it’s your fault this is moisture damage but he also say I am not found any liquid in MacBook