Apple India Customer Care

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

This is regarding the issue if display flickering in my iPhone 11.
Yesterday, my phone display is little bit sticky so I washed it with glass of water as it is water resistant and after that display started flickering.
I have also hard reset the phone, but there is no change. So, I decided to visit the Apple Care.
I showed the device to the executive and he checked the device, there is no sign of water damage, even indicator inside the SIM tray is also white that shows it is not affected by water.
But as I already told them the truth that I washed it with a glass of water, he said I need to check it and he went inside for 20-30 Minutes and the one guy from inside called me and said it is water damage and we can’t cover it in warranty.
Also the executive told me that “Water Resistant is just for NAME”, he is blaming apple in this scenario that they have claimed the device water resistant but there is no use of it.
Initially they were ready to do in the warranty but as I told the that I have washed it from a glass of water, they have the reason to decline it.
So as it is water resistant and even the indicator is white, I don’t know why apple takes money for their device.
I am using the apple iPhones from last 5 or more than 5 years. But, now the service centers are pathetic. They don’t even care about the customer. There is no one when I visited service center just the staff, their internet is not working for about an hour. So, I just waited there for no reason.
Even the executive is not behaving well, he doesn’t care about anything, he blamed apple for saying that their device is “Water Resistant”.
Conclusion, I need my device repaired in warranty, I have submitted the device to the same service center, if you repair it in warranty then it is fine otherwise place that garbage in Museum and don’t mention anywhere that is Water Resistant because if your own employee can’t believe on it, then why you are playing with people.
Apple devices are expensive, we bought them because we believe on the service, but nowadays Apple is also doing the same thing, they just sell the device and after that you are responsible for everything. Also, tell you staff to behave properly and keep in mind what you company claims.

I don’t want my device if you won’t cover this in Warranty.

Name -Tarun Sharma
Model – iPhone 11 – Purple
IMEI – [protected]
Serial Number – GV4DT09GN739
Service Center – Unicorn Infosolutions Pvt. Ltd.
Service Center Address – DLF Cyber Hub Gurgaon, India
Executive Name – Bharat Singh.

Please let me know if you need any information and feel free to discuss about the problem.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Dear Concern being one of your loyal customer over a decade now.i purchased iphone 11few month back.in the begining the screen touch was moving in my pocket since i went to the authorised service centre in delhi.the techi did some screen test and tole me it is ok.he did not pay much attention.i have realised it has been doing the samething over a month.it is extremely strange that u treat your loyal customers like this.kindly help and sort the issue out.our else i might take a legal action.because we have almost ten o[censored]r devices .nothing happened till today.so being your loyal customer you should please learn to take care of me.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Apple wantedly cheating customers in case of apple airpods 1st generation where one of airpod gets disconnected frequently..you can search in google and see there are lacks of people who are facing this issue

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I renewed by MS Office through Apple Store. It was billed by them on 15.1.2021 and validity was till Dec 30, 2021. It stopped working from May 8 – I cannot save data on MS Office files- they are asking me to activate account – which means I can take a one month free trial and then pay for it after a month. If I say I have an account, then it asks for an activation key – which Apple never shared.

I have spent, between yesterday and today, 8 hours on call and chats with Apple and Microsoft, have deleted and reinstalled MS Office three times, screen shared with Apple and Microsoft – but they do not seem to know the problem. I have shared the purchase invoices as well with both teams.

Apple conveniently said it was not their problem that Microsoft is a third party vendor and they need to sort it out.

Microsoft tell me that as per their record, my license expired on May 3. Microsoft said, from the chat “Microsoft is not a third party vendor. The license was purchased from Apple and its not reflecting in your account and they need to fix it.”

They are both throwing the ball, in this case the customer, at each other .

To me it seems like a simple glitch which can be fixed between Apple and Microsoft – but they are pushing me to different desks.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Dear all

I purchased Apple Macbook Pro in December 2017. In the month of April 2020 during lockdown, without any signs or warning, it stopped working all of a sudden. On further examining, I found out that the display crashes as soon as the screen was opened beyond a certain angle.
On visiting their authorized service center in Andheri West, Mumbai (Unicorn on 29th May), we were told that it required screen replacement that would cost 45k. (no explanation, nothing. we were told that it’s a machine and machines can break down).
Well, we had done some of the homework and we knew that for exactly the same issue, Apple had come up with the service quality program for 2016 models and unfortunately mine was 2017. This again raised more doubts as there was no physical damage in my machine whatsoever. The simple explanation ‘machines can breakdown’ wasn’t satisfactory.

I didn’t give up and got an email id of someone senior in Apple India with the name Ashish Bali, I dropped him emails explaining about the problem. Without responding to my emails, he raised a ticket on my behalf and I started receiving calls from apple to understand my problem starting 13th July 2020. Every single call, they asked for some or the other detail and then followed by another call. This went on for a month and by the end of Aug 2020 they abruptly closed the ticket saying the product was out of warranty. This was very much evident from our initial conversation. It need not drag the conversations for more than a month to come to this conclusion.

I want apple to diagnose the issue and prove that my device does not have the same issue that 2016 model had as the defect was not identified until 2018.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

These are some of the links that mention the same problem so many people are facing in 2017 models that Apple has not covered in their service program.

https://forums.macrumors.com/threads/problem-backlight-macbook-pro-2017.2229058/

https://www.forbes.com/sites/ewanspence/2019/03/05/apple-macbook-pro-flexgate-pr…⇄

https://www.change.org/p/apple-fix-all-macbook-pro-2016-and-later-with-stage-lig…⇄

Waiting for your revert.

Thank you
Chetna Thareja

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I had purchased an iPhone 11 (Black-128GB) on 29 October 2020. The phone had some battery health issues and was submitted by me on 22 January 2021 to Reliance Retail Limited– Janakpuri (West End Mall, New Delhi). The repair ID for my device was G[protected]. I collected a replaced device on 30 January 2021.

On receiving the replaced device, I observed a dot inside the camera and informed the service centre on the same day about it. They saw the images and agreed that it was a manufacturing defect and told me to submit the device again. I submitted the device again on 30 January 2021. The repair ID for my device was G[protected].

No follow ups were given to me by the service centre till 13 February 2021 when they told me that the phone was sent to the Bangalore service centre and they found no hardware issues and are returning back the same phone.

I went to the service centre to collect my phone on 15 February 2021. The issue with the camera was resolved but the main screen of the phone has a hard scratch on it. the scratch was not there on the phone when I submitted it to the service centre.

I have also informed Apple Care Support about the same and the case number is[protected].

I am going to take legal actions against Apple India and Reliance Retail Limited– Janakpuri for providing me a defective phone as a replacement, forcing me to accept the phone with a scratch (which wasn’t there when I submitted it) and also for misleading and making a fool out of me for 16 days.

I want a replacement device from Apple India or a refund for my product.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

++++++WORST SERVICE PROVIDED BY APPLE+++++

With lots of joy and hope, It was 12th of February, 2021, that I have bought my AirPods 2 from Vijay Sales Indirapuram, ghaziabad.
They worked fine till 10th March and suddenly the left AirPods stopped working the very next. Day I initially thought it to be a synch issue. But then I decided to take them to service centre.
Keeping in mind the COVID 19 guidelines, I have reached the service centre (Tresor Garden Galleria service centre in Noida) and they have created a Job sheet for my AirPods and collected it from me to send them to Bangalore for Diagnostics and told me that we will call you for the AirPods collection.

I got a call from them on 16th March, and when I have gone to receive them, Apple told me that we cannot repair your AirPods due to “UNAUTHORIZED MODIFICATIONS”. I was shocked with their evaluation and asked them to provide me proof of what has been tampered. Service centre Employees denied to give me any further information and asked to call customer care.
I have called customer care and their escalation manager “Chitty”, addressed the escalation promising that he will come up with some resolution on this. However, he called back and said, Apple service has a diagnostics machine which evaluated the AirPods as “Tampered”. I asked him to provide me artefact for the same, then he softly denied and said that due to internal security reasons we cannot give you much information about it and you have visit the service centre again and ask them for the artefacts.
I have never expected APPLE will put false allegations on their customers. ITS SERIOUSLY SHOCKING!!!
I have never imagined that such a Big organisation would have such a weak and incompetent service centre. I can assure that there is not even a single scratch on my AirPods and can go beyond all means to prove and I haven’t done anything to the AirPods. By their report sheet, it seems that Apple is incompetent to repair their own products.


I request you all to please share this post, so that my voice can be reached to the concerned people and they repair my AirPods . Trust me it is less about the money spent and the loss and more about the time I have wasted, service I have experienced, and the brand that I have chosen to be with.

I would request everyone who sees this post to help in getting the issue addressed. I am attaching the Job sheet provided by Apple in this post. Apple, Vijay Sales #worstservice #appleservicecenter #appleairpods #apple #timcook #tresor

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

My Macbook pro ( serial no: FVFDWCL5Q05F ) is not working just after 2 months of purchase.
I also took apple care plus as from apple customer care I have been told that you will get on-site service.
But now apple is denying to help and not taking any responsibility. I have spend Rs.145000 + Rs.24000 (apple care) but result is wastage of money.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I have purchased an iPhone 12 on Feb 17, 2021 and since then I am facing a major issue with this phone. There is a continuous single drop or signal strength is too low because of which I keep on missing my important calls and my friends/family have started complaining of not being able to reach me or my voice is not clear.

I initially thought it was because of the carrier/SIM, so I got a new SIM and got it checked with the network provider too. Then it was found that the issue is with the IPhone as SIM/network performs great in other Android phones. Since then, I have been following up with the Apple support team (last 4 weeks and Case ID #[protected] and there is NO resolution.
Whenever I request a call, the support team will call and put me on hold for 10-15 mins with a promise to callback as they can’t provide immediate resolution. As a result, I don’t get a call back nor the problem is resolved.

I thought Apple is very much customer oriented and their support is the best. But my TRUST with Apple, quality of products and their support is completely broken especially after buying such an expensive and latest iPhone.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Hello. My dad had purchased an iPhone X immediately after launch in India. In the past year or so, he has been plagued by small glitches here and there.
Text messages would often say no delivered. Sometimes it would be delivered and sometimes not. Rendering it useless.

Share option does not include whatsapp.

Most recently, his Face ID stopped working. The apple centre removed the the face ID and tried to register a new one. But now it just says that face ID is unavailable.

They are saying that repair is almost impossible and chances of it working are slim.

The only reason I push him for iPhone is usability and lack of such issues. His previous phone was 5S which he bought immediately after launch as well and it worked well after he switched to X.

Face ID is the primary way of protecting the iPhone. It doesn’t even have a fingerprint and it’s ridiculous to use PIN every time after buying a more than 1, 00, 000 rupee phone merely three years ago.

It’s too soon for us to upgrade satisfactorily. And service is essentially telling us nothing can be done.

Don’t expect this from Apple. And definitely not after paying so much for it.