Aramex Couriers Customer Care

Aramex Couriers — Fake custom duty bills

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Hello,

This is the third time same thing is happening to me, my package worth is 105$ and its no risky item and aramex sent me an invoice they themselves made and asking me to pay 4.4k as customs duty which is again more than 50% of the product value .
Last two times also same happened with me and they are showing incorrect value for my goods .
This company is looting people with fake customs bills please look into it.

Fake custom duty bills
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Aramex — Fake customs bill

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

This is the third time this company is over charging me for customs and sending me fake bills . They are showing more than actual value of my product . I ordered an item which cost 7.5k inr and now they sent me a custom invoice of 4.45k which is more than 42% and this is not the frst time they are doing this. I have no other choice than paying as i need my product . Someone please look into it

Fake customs bill
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Aramex Couriers — Consignee name mismatched

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I have ordered an item and seller shipped it with my correct name however, when I got the 1st message notification from Aramex, the whole name was changed to some one else “Stephen James”. Tracking number [protected]

When I enquired this from seller on this, they reapnded with receipt as my name was correctly sent from seller end.

Now I am getting a horrible and shameless response from their representative as I need to pay the charge to change my name and customs penalty.

This is literally means that, they made a mistake and customer has to pay for their mistake done by incompetent employees.

IF YOU WANT PIECE OF MIND, NEVER EVER CHOSE ARAMEX. THEY ARE FRAUDULENT AND FOLLOWING UNETHICAL PRACTICE.

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Aramex Couriers — Aramex KYC rejected many times

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I have Aramex courier coming from Saudi Arabia – Under air way bill number [protected]
Today 25th Jun 2021, I received message from Aramex to Submit my KYC details which was provided but is rejected asking as the delivery address not matching with my KYC document

At present I am staying in my mother in law’s house and the delivery address was given based on the same.

But I cannot provide a KYC in my name matching to my mother in law’s address.

As a resident Indian, I have provided my Adhar car, PAN card copies etc but I am helpless to provide any document which has my name and my mother in law house address

Kindly advise Aramex to clear my parcel at the earliest as it is a medical kit for my daughter

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Aramex Couriers — Hold shipment awb KYC Document #AWB [protected] [CaseReference:BOM/0621/12055]

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

It is the worst courier i have come across.I have delhivery franchise office at my residential address. i ordered a 3usd cable product from alibaba and paid 11usd for shipping charges.The address i gave there is another centre 40km from my place which is run by company.I am franchise partner of that company.They have hold my shipment and rejecting kyc for address mismatch.I gave them my aadhar, service aggrement with company, GST certificate, Authorisation letter, Undertaking by myself as well .everythingg.But still they are not sure i am the correct person.I can not describe how ### company it is.holding all shipments in the name of address mismatch.Our company delhivery still far better than this.

Latest Update : Dear CUSTOMER,

The documents required for address amendment …

1. Request letter from shipper stating the reason of change in address in the invoice under shipper letter head.

2. Request letter from consignee stating the reason of change in address in the invoice.

3. NOC from consignee.

4. KYC documents of consignee.

5. Revised invoice with Shipper signed and stamp.

Please be informed that all the above letters should be addressed to:

To

Deputy Commissioner of Customs

EICI Terminal

IGI Airport

New Delhi-110037

Please note that fee amount of INR 1000/- will be applicable on amendments on the Customs manifest, also Customs may charge fine and penalties.

These guys are literally thiefs.I will do CONSUMER COMPLAINT in the name of this company.
just see what documents i shared for a 3usd productas an individual.
1.aadhar
2.gst certificate
3.company service agreement with delhivery centre
4.a single page stating letter of appointment as vendor
5.Undertaking letter signed by me to clear on behalf of me
6.Driving license

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Aramex Couriers — Delivery

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Hi sir, i am panidam venkata veerababu. my parcel number is [protected]. in tracking shows ‘attempted delivery- customer not available’. but I am not receive any call from delivery agent, and also I am in stay that address only. what can I do now. please give me a solution

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Aramex Couriers — KYC document problem

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I ordered shoes from Nike, and then I got a message to fill the KYC document. yesterday I did that and it shows that it’s been submitted. Now today I woke up and I saw that the KYC did not get uploaded as I still was getting my messages from Aramex. So i uploaded my KYC documents again. Still, it has not been updated to the site and i am still getting text about filling the KYC documents. How many times do i need to fill it to get my order? Please look into it. My tracker number is [protected]

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Aramex Couriers — Non-responsive customer service+Customs Clearance+overcharge issue

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Aramex India has been one of the worst companies to deal with.
The staff are incompetent and does not know how to communicate in a timely manner.
This is the first shipment problem with Aramex. under tracking number[protected]. On 9th of June 2021 I called Customer Service to ask about my consignment which on the website was on hold due to: ‘Shipment Held for Customs Clearance – Awaiting Further Details from Customer’ at 9th June 2021 12.14pm. After speaking to a agent (Virender)and asking me to send documents of the Invoice, which I did. at 4.21pm same day I forwarded MORE documents this time for Value evaluation. NO response from CS.
Again at 9.26pm I emailed asking for a update NO Response from CS
on 10th June 2021 at 10.25AM received a email from CS Virender stating that “Noted, dear, once get Customs feedback after submitting will get back to you, till please hold”. AGAIN NO response.
I repeatedly emailed asking for a response from 10th to 11th June 2021. FINALLY on 11th June 2021 I myself called Customs A.D.C. at IGI Airport, on Phone number:[protected] with regards to this docket number [protected] in question. Who advised me that, the reason for holding the docket is because I need to submit a merit letter, and that there is no problem with regards to the invoice.(as advised by CS Virender)
I sent a email with the same information to CS Virender on 11th June 2021 5.14PM, Too which i received a reply stating that “Customs agreed to clear the shipment on revised value and asked to amend the BOE on that value.” Along with a screenshot CLEARLY SHOWING THAT THE DOCUMENT SENT ON 9TH JUNE WAS SENT TO CUSTOMS on 11th JUNE 2021 only after I speaking to customs directly.
Again I replied to CS Virender asking for confirmation & stating that I had no choice but to accept the ridicules charges, that Aramex claim I need to pay for Amendment & for customs & that I will definitely taking this to consumer court,
Again no response from CS, confirming if the shipment has been cleared or no, no response if the documents are ok, just silence.
overall this has been extremely stressful and time consuming for me. other parcels that are order with DHL have cleared so easily and with absolutely no effort on my part.

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