Aramex Couriers Customer Care

Aramex Couriers — KYC document problem

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I ordered shoes from Nike, and then I got a message to fill the KYC document. yesterday I did that and it shows that it’s been submitted. Now today I woke up and I saw that the KYC did not get uploaded as I still was getting my messages from Aramex. So i uploaded my KYC documents again. Still, it has not been updated to the site and i am still getting text about filling the KYC documents. How many times do i need to fill it to get my order? Please look into it. My tracker number is [protected]

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Aramex Couriers — Non-responsive customer service+Customs Clearance+overcharge issue

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Aramex India has been one of the worst companies to deal with.
The staff are incompetent and does not know how to communicate in a timely manner.
This is the first shipment problem with Aramex. under tracking number[protected]. On 9th of June 2021 I called Customer Service to ask about my consignment which on the website was on hold due to: ‘Shipment Held for Customs Clearance – Awaiting Further Details from Customer’ at 9th June 2021 12.14pm. After speaking to a agent (Virender)and asking me to send documents of the Invoice, which I did. at 4.21pm same day I forwarded MORE documents this time for Value evaluation. NO response from CS.
Again at 9.26pm I emailed asking for a update NO Response from CS
on 10th June 2021 at 10.25AM received a email from CS Virender stating that “Noted, dear, once get Customs feedback after submitting will get back to you, till please hold”. AGAIN NO response.
I repeatedly emailed asking for a response from 10th to 11th June 2021. FINALLY on 11th June 2021 I myself called Customs A.D.C. at IGI Airport, on Phone number:[protected] with regards to this docket number [protected] in question. Who advised me that, the reason for holding the docket is because I need to submit a merit letter, and that there is no problem with regards to the invoice.(as advised by CS Virender)
I sent a email with the same information to CS Virender on 11th June 2021 5.14PM, Too which i received a reply stating that “Customs agreed to clear the shipment on revised value and asked to amend the BOE on that value.” Along with a screenshot CLEARLY SHOWING THAT THE DOCUMENT SENT ON 9TH JUNE WAS SENT TO CUSTOMS on 11th JUNE 2021 only after I speaking to customs directly.
Again I replied to CS Virender asking for confirmation & stating that I had no choice but to accept the ridicules charges, that Aramex claim I need to pay for Amendment & for customs & that I will definitely taking this to consumer court,
Again no response from CS, confirming if the shipment has been cleared or no, no response if the documents are ok, just silence.
overall this has been extremely stressful and time consuming for me. other parcels that are order with DHL have cleared so easily and with absolutely no effort on my part.

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Aramex Couriers — Rejection of KYC documents

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I have ordered a supplement from iHerb and it is being handled by aramex, shipment no: [protected]. The shipment is under the name Agnivesh Ayachi and address Plot 403, Ward 6C, Rambaug Road, Adipur, Gujarat. The kyc documents are being rejected by aramex as shipment address is of my workplace and it’s not the same as my identity proofs which have my old home address. I have attached electricity bill and employee id card as additional documents supporting the address of shipment. But it’s still rejecting the kyc and there is no helpline number available to sort out the problem either.

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Aramex Couriers — Tracking number [protected]

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I asked shipper related to this. She said shipped 9 days before. If the item not received from Aramex means why asking customer id. And my customer id also validated. One of my friend ordered like that his tracking number updated within 24 hours after updating customer id. Please give me a proper solution. Or request for cancel the shipment. Tracking number [protected]

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Aramex Couriers — Not receiving my package

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Aramex keeps asking me to send my KYc documents and even after sending the correct documents it keeps saying the address doesn’t match. It does. I’ve tried a billion times and my parcel is stuck at customs for about a month. I can’t even reach Aramex customer care. Please help.

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Aramex Couriers — Charged me twice

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

Hi,
I have ordered one product from Alibaba. Tracking id is [protected]. Which is already delivered by Delhivery. There was a charge of 1107 Rs. as cod. And I paid it also. Now I want to know why I am being charged 1107 as cod. I already paid 1107 Rs. online at Aramex on 23rd of January. I don’t understand why am charged two times? Earlier I reported the same issue but your cs Seema Kumari answered only once. Told me item delivered but she never answered about double charges. Sent her so many emails but not I single reply I received and she closed my complaint. Is this the right behaviour. Please let me know that why I am being charged twice. Refund me my Money.

Again that Seema Kumari sent me the same answer that product delivered and closed my complaint.

Attaching all the screenshots.

Charged me twice
Charged me twice
Charged me twice
Charged me twice
Charged me twice
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Aramex — Kyc

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I was expecting my shipment from hongkong…recently I got shifted to a new house..so address was changed…I tried to contact aramex people..they were not helping me out ..mailed them all my documents…for address amendment procedure..they were nt checking them properly..they were saying..this is missing n this is improper..they work as in they are in some government setup
.specially this jyoti Dhingra..when I spoke at delhi customs office and explained my issue..they said I will get my shipment..they approved address amendment procedure with 1000 rupees charges..still aramex ppl has not updated it in system..they are not filing bill of entry fo clearance..they are wasting alot of time..I paid alot of shipping
.then also its already 10 days..they dun call from there side abt the glitch..customer care is pathetic..very slow…I would never use aramex again for any of my shipments in future…better to choose yitongexpress or grandslamexpress or dnj express..but not aramex..

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Aramex Couriers — Please don’t sent my parcel back

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

I am sending a parcel from Tiptrans to my home address India, my AHWB Bill number is [protected]. I got a mail from Aramex to tell me to pay the Customs duty charge using the mode of payment vide RTGS / NEFT / EFT / IMPS. I just ask your customer service guy that can I pay the amount by other easy methods like Deposit cash to that given bank account. And today when tacking my shipment on 4 Fab 2021, 4 pm in Aramex site it says Shipment refused by the customer. I am not refusing my parcel. If you do not allow me to pay using a simple cash deposit I will just pay the amount by any of those given methods somehow, I am not refusing to pay. I will pay tomorrow and please don’t return the parcel it’s a misunderstanding, please prevent to sent it back, I will pay using one of that the given method.

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Aramex Couriers — Change name

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

To the Aramax sir/mem
I tell you so many time we write company name by mistake I want to send individual name and I already submitted individual documents so why you don’t cleared and don’t accept my individual documents I was send application my own hand writing.whan we write IEC code by mistake so again you reject so please accept my individual documents and send me parcel my individual adress if any discussion so please call me [protected] [protected] thanks.aramex team

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Aramex Couriers — Awb [protected]

Aramex Couriers Phone
+91 44 3300 3300
Aramex Couriers Website
www.aramex.com
Aramex Couriers Address
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India – 600032

It has been more than 15 days but my package is not yet delivered. There is no response frm customer care or any other executive

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