Faber Customer Care

Faber Chimney — Chimney Not working

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi,
We had purchased Faber Glass Chimney in Oct 2008 which has 12 years warranty.
While purchasing they had informed that there is Warranty card inside the box- where as there was no such warranty card in the piece.
Now there is some problem with the Chimney and it is not working. But the dealers now want the warranty, without which they will not give the service free of cost. We have showed them the bill and invoice number but they are keen on seeing only the warranty card.

I feel this is their way of looting money from customers. If the warranty is for 12 years and we cant even avail one free service that too when the machine is not working . What is the use of such expensive and branded product.

Please help.
Contact Name – Sayar
Number – [protected]

Faber — Delivery delay

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi all!
Mr. Henry (+[protected] who introduced himself as sales manager of faber products has approached me 3-4 months back in the site and explained about the faber products.. Since then i had ordered directly and referred lot of customers to faber.. But recently i ordered (Dec-01) for topaz 60 black and crystal 300 ct.. He promised me to deliver the product and collect the cash from site on dec-02 and then he promised to deliver on dec03. By then and till now he is not responding either for my phone or text. Because of this a small dispute with client since he feel, his house warming plan was disturbed due to non availability of cook top. I am sorry to intimate you that i am very much disappointed by promoting the products.

Faber — chimney – amc issue

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I am totally upset with faber's after sales service and authorised service centre. I had called a week back at your customer service numbers under request #[protected]. My complain was that i had taken an amc from your erstwhile authorized service centre – sky enterprises for 6 services without any expiry period mentioned on the invoice. The technician who had come had informed me that i can avail of the 6 services whenever i need without any expiry date to it. Till now i had availed only 2 service from sep'18 last year. This year i had to call your service number to get my amc services done under the said contract on 23rd april 2019 as i was told that sky enterprises is not longer associated with faber.
Faber had arranged to sent a technician from matrix service center for the 2nd service. I had called on 12 oct 2019 to avail the 3rd service for which the above request number was provided to me. The technician named mayur from matrix service centre had called and asked me to send a copy of the amc invoice, which i did to his watsapp number. Later he called and informed me that the 6 service contract is no longer valid i. E. It was valid for just one year. After hearing this i was totally disappointed with the company's post sales services. Firstly, their erstwhile sky enterprises promised the customer about 6 services which faber is not able to fulfil. Secondly, i was never informed in april 2019 when i had called their customer service or by matrix that this contract will not be valid beyond 1 year as it was a false promise committed by their erst while service centre. Until last year i use to renew my amc on a yearly basis by paying rs rs 1000 – rs 1200/-. But last year when i renewed i was informed about the 6 service offer which i took considering there was no issue since 2016. I never knew i would be cheated by their authorised center. (The trust factor is completely shattered with respect to their product & services). I am totally upset with their services. Why should the customer suffer because faber changed their authorised service centre from sky enterprise to matrix. They are now not honouring the promise made by their old service centre. Also they have not kept the customer informed when the service centre was shut. Who will compensate for the money paid for 6 services (Paid rs 2300/-) but availed only 2 services till date. Their customer grievance cell should look into my issue and address it considering the customer is not at fault in this case.
Its been more than 6 months i have been following up with their customer service team & western india head rahul jadhav but till now they have not resolved my issue. Just going in circles.
Would avail a favourable response from faber's end by honouring the promise made by your service center.

Product name : hoods/chimney

Serial number : ltw 60 k[protected]

Model name : hood cleo

Date of purchase : 01/11/2015

Faber — hob top 754 crs

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Firstly croma is a cheater selling the product with wrong information, the product is having 1 year warranty sold saying 2 years warranty by mr. Arif and mr. Naushad. The mr. Rahul jadhav from faber is even not responding to calls he is service manager. The hob top is being repaired 6th time for the electronic lighter not working since purchase but faber is just replacing the parts but not ready to replace the product. Also the service is so pathetic everyone just blames each other and no responsibility taken. When the warranty will be over they will start asking money for the same issue. They are most pathetic and irresponsible company not admitting to their faulty product. Will take it to the consumer court too as i have all the videos and audio recording with photos of the repair.

Faber — chimney zenith

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Bought a chimney on 22//02/2020. Booked installation service on 25th february. The technician called & we missed the call. They closed the call without informing us. We waited for 48hrs & then again called on 27th february to customer care. Customer care exec smartly bookef another service request without informing us. Since then no one called us for any kind of installation service. I tried calling mr. Venugopal ([protected]). He have another no of service manager ([protected]). He told service team will call us. After that he blocked my number to avoid us. What kind of service is this i don’t know. The chimney os jist lying without any use. Spent 19000/- for this.

Faber — I am complaining about recently purchased 4 burner hub..

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I faced lot of problems while hub and chimney installation..

Technician vamsi services were very bad..

Small burner are not working properly. So gas leakage happened twice… Few day back technician jeevan attended and rectified

Now again small burners are not working and auto ignation is not working.

For this i called many local technician.. No one responding..

Please rectify problem immediately..

Faber — pathetic after sales service support of faber india

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I raised a complaint on a faulty built-in microwave oven. Service engineer visited and dismantled the unit and left for want of part. Even after 45 days they have not got the part or repaired it. Contacted their service center, area service manager etc. They say part has to come from Italy and even after so many days there is no resolution. Pathetic service. Never recommend Faber

pathetic after sales service support of faber india

Faber — explosion of glass top hob (stove)- faber make

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

The faber make glass top model gas stove (Hob) installed in my home found burst/exploded all of sudden within 8 months of purchased. There was no specific reason for such an explosion, except the manufacturing defect, as the unit was lying idle and there was no objects on top to fall down. And fortunately no one got hurt and injured.

When i have contacted the faber customer service, they have advised that glass top is not coming under warranty and they are not responsible for such explosions; for replacement of the glass the charges are approx. Rs 2500/-; whereas the cost of the unit – gas hob is approx rs 5000/-.

Since it was a self explosion, i fear even-if i get the glass replaced by faber service paying such an exorbitant price, it may explode again and cause injuries to human beings.

I feel that faber india to make sure that their products are reliable and accident free and they have the moral responsibility to replace the stove, i believe to get justice over the issue.

explosion of glass top hob (stove)- faber make
explosion of glass top hob (stove)- faber make
explosion of glass top hob (stove)- faber make

Faber Castell India Pvt Ltd — PF WITHDRAWAL AMOUNT

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

To,
Regional Provident Fund Commissioner,
Bhavishya Nidhi Bhavan,
Kandiwali west Mumbai.

Dear sir,

My self Shiv kumar kulshrestha S/O Shri Krishna Murari lal kulshrestha, I have been worked with FABER CASTELL INDIA PVT. LTD and company has been subimited my P.F withdrawl documents to your office on 25th june 2008. My P.F NO. IS MH/KMD/42569/0529 . I am waiting my PF withdrawl amount in my account.

Kindly confirm the status of my P.F withdrawl amount.

Thanks & Regards
Shiv kumar kulshrestha
Mob.[protected]

Faber Heatkraft — Faber HeatKraft hob – very dangerous design

phone
+91 20 6603 7900
website
www.faberspa.co.in
location
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We have purchased a Faber HeatKraft 4 burner Auto Ignition hob for our home. The problem with this product is that the knobs do not have any lock. So it is very easy to accidentally turn on the knob while you are cleaning the hob. This is a very dangerous situaution since many times you would not notice this till much later.