Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I purchased a Faber gas burner from hotlink Punjabi bagh on 19/06/09, but to my surprise, it starts giving me problem within fifteen twenty days. I registered the complaint, Next day the mechanic came he clean the burner and then gone away. However, the problem remain the same, I again complaint then the technician came he tell me that the burner was not clean at that time on first complaint. He then assured me that this problem would not come again. However, within ten days the problem again comes. I have not paid the high price for this type of quality. So you are requested to please change the burner at an earliest. Please find enclose the bill and warranty card for your reference. This time you please change the burner otherwise this matter will take to higher authorities. I am not satisfied with this type of after sales service this time I want to change the burner this time not cleaning the burner.
Your early response will be appreciated.
Regards
Rajeev maggo
Mobile [protected], [protected].

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I purchased a kitchen chimney of Faber make in the month of July 2009.After installation of the same by the company technician ,we observed that the chimney is not working.I complaint about the same in the nearest service center M/s Nikki Enterprise, Silliguri, but nothing changed.After that I collected the contact number of the service engineer of the company Mr debasish Mitra, who is based in Kolkata.After that the technitian visited our place and tried to repair the same.But the Chimney was having some manufacturing defects which could not be repaired henced he suggest us to ask the dealer M/S Bharat Marbles, Silliguri to change the unit as it was not working and moreover was within the gurrentee/warantee period.

But still it is the same. when I contacted Mr Debasish Mitra again,he told that he cannot help me in this regard.
Its been 3(three) months and I am suffering because of the negligence of the other party.I requested them severall times either to fix the problem or to change the unit but all in vain.Nither the service center nor the distributer or the company is giving any response.
Product Details:
Faber Make ,Stainless steel,Solaris 680LT10
Purchased from: Bharat Marbles, Silliguri.
Service Center : Nikki Enterprise, Silliguri.
Service Engineer: Mr. Debasish Mitra(Ph:[protected])

With a humble request to look into my matter.

Regards,
Pradip Chakraborty
Silliguri.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Sir,

I have Purchased my Gas product before 2 years,since last 1 year the Electric Starter of gas is not Functioning properly due to some problems.

so plzzzzz do take over this problem as soon as possible,

Thanking you!

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bought a Faber GL CT 40 ABC cook top from Dass electronics in Pune on May 09. I went to the store and picked up the merchandise.

Within 2 month the burner were not lighting. So I complained and they came after 2 weeks after several calls to Dass electronics as they were driving this warranty. Dass in turns calls Faber. Faber fixed it.

In September 09 out of 4 burner 3 of them stopped working. So again I complained. after repeated call to Dass electronics and Dass to Faber they came after 3 weeks and said that starter circuit has to be replaced. They said that they don't have parts so it will take 2 days. As usual Faber didn't come after 2 days and I informed Dass. Faber came after 1 week and they replace the circuit. In the process they broke the white stick out parts for one burner. As my wife was at home and she didn't check properly , so Faber technicial took complete advantage. I came back home in the night and found that not only that part is broken but burner is not lighting. So now only 3 are working.

I complained again and they came after 1 week (though they said that they will come in 2 days). This time they said that the broken parts are not part of warranty and I have to pay for it including the service charge. During the conversation they started selling me the chimney.

First of all the product I purchaged by paying Rs 8500 got broke down twice in 4 months. Then during the repair work it broke the parts ( I am sure purposely so that they can earn extra money) and now they are asking money for repair. On top of that they started selling me chimney. This product doesn't have anything other than gas pipe network and small circuit for starter. With this only the product break down so frequenly.

So ITS A REALLY BAD PRODUCT. NO ONE SHOUDL BUY IT.

My life will go on. But I have decided that I am done with Faber. In future I will NOT take (forget buying) a niddle from them. I will go with anyother vendor.

Tapan

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

One burner does not ignite for more than 3 to 5 minutes in the morning time even after holding ignition switch contineously. Lot of gas is getting wasted and it is a concern for the safety. The service engineers give some technical reason and go off. This is happening from the day of purchase. 4 times the service engineers have attended the problem but could not solve it.

I would need this problem to be solved at the earliest, since I carry a safety risk and lot of money is wasted in terms of gas wastage.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

BEWARE:
i have a faber electric chimney and is continually serviced with a gap of 6 months from faber in bangalore. we call[protected] and they send the technician. it so happened today 17/10/2009 that the chimney stopped working and we had to call the above tel no.there was a response from tel no[protected] to my landline no[protected], within ten minutes. later a technician by name raghu calls up my wife's mobile no and lands up at my place . his mobile no is [protected]. he says one of the motor has to be replaced and insists that he takes the motor with him and get the replacement on monday 19/10/2009, for which my wife has refused. later i find that there is a loose connection in the power supply and the chimney is perfect.
to report this incident when i call back the usual tel no[protected] they conveniently deny that there was a complaint registered and on the top of it they allege that we have got in touch with the technician directly .
there are proof for all the calls made and recieved and inspite of that they wash their hands off which shows that its an organised cheating racket.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I WANT TO BUY A FABER CHIMNI OF MODEL NO. GL6065SS – MARINE BLUE , BUT THE LOCAL DEALER OF YOUR COMPANY DENIES TO HAVE THIS PRODUCT,WHEARAS I HAVE SEEN THIS PRODUCT FROM YOUR BOOKLET AT ONE OF THE TTRADER.
I AM AT BARODA – GUJARAT – INDIA AND THE LOCAL TRADERS ARE NOT ABLE TO MARKET SUCH A WONDERFUL PRODUCT.I AM INTERESTED TO MARKET THIS DOOR TO DOOR BASIS ie INDIVIDUAL HOUSE TO HOUSE BASIS.
SOME TRADER SHOWS ONE OF YOUR MODEL " MARSH" HAVING POWER OF SUCTION 1000M3 PER HOUR WHEARAS OTHER TRADER SAYS THAT MARSH MODEL DOESN'T HAVE THAT CAPACITY.IT BOCOMES VERY DIFICULT TO BELIEVE WHOM?
I HAVE ONE OF FABER – CHIMNI HAVING MODEL SR.NO.[protected],DT. OF PURCHASE 24THSEPT.2009
MAX AIRFLOW CAPACITY:-1000m3/Hr. ,MONTH OF Mfg.:-JULY2009,I HAVEN'T RECEIVED THE MONEY RECEIPT AS ON DATE , NEITHER ANY WARRANY OR ANY OTHER FEEDBACK FORM OR DOCUMENT FROM THE SELLER / TRADER AT BARODA[ GUJARAT].
IF I GET AN OPPORTUNITY TO MARKET THIS PRODUCT DOOR TO DOOR BASIS AT THIS JUNCTURE I KNOW I CAN DO WONDERS.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I purchased a Faber chimney model No. CLEO700LTW from Capital Electronic, VIP, Kolkata on 04th March 2009, which not properly installed the kitchen became smoky during food preparation etc. Despite my repeated complaints to the company service centre at Kolkata they have not cared onit. I reside at Green Wood Sonata, MIG-I Flat No. 8F Rajarhat NewTown Kolkata .My contact number is [protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I purchased a Faber chimney model No. Tender LTW from Rastogi Traders, Swaroop Park, Sahibabad on 31st october 2006, which has a life time warranty (mentioned in the bill also). Despite my repeated complaints to the company service centre at Delhi they are not ready to change the motor under the warranty. I reside at B/4, Paryatan Vihar, Vasundhara Enclave, Delhi 96 .My contact number is [protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

My biggest mistake till take…I bought Faber cooktop few months back.There was a problem with the burner & I had called up the service centre in Pune ( Mob: No Of The Concern Person- [protected], 26930972,[protected] one month back, then again few days back but their person never turned up to check the fault.These dont understand that they are playing with our lives as any burner problem is a serious problem.
I would like to request this company to change the service persons who dont even bother to pick up the calls & never give service ( I am not talking about good service I am expecting just service).
This product is not that great, you can get the same product from other brands also..So I would like to recommend to a new buyer to go in for some other brand & not with Faber. I am sure after this complaint also my problem is not going to be sorted out by the company as this complaint is the common complaint from many of their clients who have done a mistake of purchasing the products of Faber.