Ford India Customer Care

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I am Sarika Bhardwaj using your car Ford Fiesta Petrol Model since 10 Dec 2006.
I was gifted this car by my brother on marriage.
Initially I was very happy to use this car, but now down the line after one and a half year, this car has started giving many problems.

I am really dissatisfied by For Motors Services.

I purchased this Car(HR 26 AH- 9777) from Harpreet Motors, Udhyog Vihar Gurgaon .
I have done timely services of my car whenever they were due.
But I am forced to write this mail as I was really humiliated and harassed this time by the executives of Ford motors.
I wanted to file a case in consumer court against Ford Motors Udhyog Vihar Branch.
Before that I wanted to appeal to you so that I get a relief from your end.

The case is as below.

Whenever I give my car for service, I never got my car on the day promised.
I am made to come at least two three times even after I was promised that your car will be delivered on that date.
Recently when I gave my car for service,
I was promised to get my car in 2 days. But being my experience with Harpreet motors I called and asked the status of my car after 4 days, but they kept on lingering my delivery of the car.
After all hassles, I visited them after 5 days and got to know that Harpreet motors executives have banged my car in the service station and the back bumper was damaged.
I noticed this when I went there, They never informed me about the same. And when I asked the reason, first of all they were reluctant to the fact that they have damaged iyt, rather they putted the blame on me. It really was a embarrassing situation for me. After that they agreed that it was their mistake and they will repair it again the case was lingered on for 3 more days.
This station is around 10 kms from my home. Every time I visited there I wasted my Rs.150.
I am working for GMR group at Delhi Airport, I was without my car for almost ten days and spent daily Rs. 500 fro Taxi to visit my office.
When I asked for a alternate car when they banged my car fro only 3 days which was Harpreet Fords Fault, they refused and said that no car is available.
I had to bear the Loss of Rs. 1500 for 3 days to visit my office.

After that when I went to pick my car after 3 days, there was a voice in car which I had told them from day one when I gave the car for service, but nobody worked on that, It was still there.they asked me that this will require to change the bearing which costed me Around 2000 Rs.
I agreed to change that. Not happy with the service from the Ford Motor Company. Have paid for the work that has been done. They are still unable to find problem and fix it.
Very unhappy about the run around that I have received.

Even after that the voice didn’t go.
After asking me to waste money of Rs. 2000 which was not required then they asked me that they need to change complete EXCEL which will cost me RS.11000.
My car had run only 21000 kms in one and a half year and I drive car so safely. Only I drive this car.
After changing the bearing now they asked me to change complete Excel of Rs. 11000.
I didn’t agree to that as I was already humiliated mentally and financially by Harpreet Ford that I really don’t trust them.

Also my cars locks for bonnet and dicky was replaced twice by Ford Motors Costing me another Rs.1000 but still the lock is not working.

Many times I have to park my car with the opened lock as it get stuck on and off.
I want to make an appeal to Ford Motors to kindly get me Car checked fully and get it repaired for what all is required so as to compensate me for the losses born by me

I am also using Ford Endeavour Car No. HR05- 0079 since last 3 years.

I hope Ford Motors will definitely take care of their Customers and will definitely compensate for all my losses and harassment by Harpreet Fords Staff.

I was seriously put in to lot of mental and physical strain due to the unruly behavior of Harpreet Ford, which is for me FORD Motor Company. (It will really affect the brand of FORD)
Well this mail is for your kind information and appropriate action if any should be done in this matter.
—
Thanks and Regards

My contact number is [protected].

Thanks & Regards
Sarika Bhardwaj
Associate Manager
Revenue Mangement Team
Delhi International Airport Pvt. Ltd.
Work Ph[protected]
Fax[protected]

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I have purchase a Ford Fiesta car recently. I am very satisfy with all perfomance of this car exept combination Swich for Head light & wiper which containing suitable for left hand drive not for Right hand Drive. it is very difficult to oprate while running vehcle to controlled the vehicle by oprating Flesh & gare both togather by left hand. If this switch will change for right hand drive by changing Headlight controll on right side & wiper controlled on left side of the stearing I hope car sell will be incereased in indian market.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

We have recently bough an Ford Ikon 1.6 Manual.

The Car has only done 47000 Kms and i had a complain of broken Fuel Pump and over heating.

It costed us Rs 17 500/- to get the problem fixed.

My car has been regaularly serviced by the last local dealership.

The last service was done on 47000 Kms exact, whcich costed me around Rs 7000/- plus.

I have emailed Ford motor company twice, but the same email come thorugh for the last month and a half.

Have also provided all the previous Service and registration details.

I have driven a Ford before an in no such way any automobile asks for such major repair in 47000 Kms.

Can you ask Ford motor Company for an explanation and the necessary losses incurred due to break down ?

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I went for the Ford IKON 1.6 Nxt. on Dec 31, 2003. With every passing day my fancy for the car wore off due to high maintenance and fragile. With in years I had to replace the parts one by one. Now after four and half years of having the car I have to spend more than Rs 50k. The car has become an expensive one that I want to get rid off.

A couple of months later, I have to replace the front and rear suspension, power windows switch, battery and a lot more of parts. A car that has run barely 60 KMs needs all new suspension I can’t believe this. The power windows switch is completely malfunctioned after 3 years of careful use and not to say about the side mirrors. This was probably a deliberate feature of Ford design. When contacted their dealer I was told that this sort of maintenance was normal for a car. Not all cars but for Ford cars may be. Another appalling feature of Ford is that they refuse to escalate the complaints with their superiors. I have serious doubts whether their senior management knows that their vehicles have serious problems.

Looking at the pattern of faults and malfunction, as a quality management analyst I can deduce that low quality material was used and there is poor or no quality assurance in their manufacturing process. These cars cannot withstand the rigors of Indian roads. They are made of cheap substandard material and have a high failure rate. I advise every body not buy these Ford cars unless you have enough time, money to spare.

I have already written a review for Ford Ikon here. How ever this also a review for their dealers Harpreet Ford. The misery of owning a ford is compounded by Harpreet Ford. In the last three years I have witnessed progressive deterioration of service quality to downright cheating now. It would take a while for new Harpreet Ford owners to notice the crap between the hype and show.

The last few services have not been carried out to completion. Even worse some body parts have been left loose and my AC less effective (Throw is low from one of the Vents) & the temperature gauge not showing correct reading. Apart from all this the fog lamps of this car stopped working after the service and the interior was in a shabby condition. No recent service in the last year has been complete without at least 2 trips to their service center. I have a strong suspicion based on facts and some sound reasoning that you will be asked to replace parts even before they become necessary.

The worst part is yet to come. My car was last serviced at Harpreet Ford Gurgaon centre on Jul 19, 2008 and paid Rs 9K. On Aug 28, 2008 after driving around 15 KMs, coolant was totally drained out within 40 days, I had to fill water in the coolant tank to reach my destination of another 25-30 KMs. After reaching destination, I called up ford road assistance to repair the coolant leakages. As advised, the car was towed to Harpreet Ford Moti Nagar and received a call from the service centre/president’s office at Chennai that the car requires a major repair as the head assembly need to be dismantled for diagnosis and the total amount shelled out was over Rs 42K. Also I was told that the repair work would not be covered under warranty as the vehicle was driven with out coolant & in overheated condition which could have led to consequential damages.

The vehicle was delivered to me on Sept 05, 2008 in a state of despair with the above defects mounted. Further, I was told I need not to bother at least another 40, 000/-KMs. A detailed complaints were made to the MD of Harpreet Ford, Mr Michael, president ford india ltd and various other departments including customer care but to no avail. When pointed out to the dealership the official was kind to point to me that they did a big favour to me by servicing my car and that was a big deal and started throwing allegation on me. Complaints to the service head Mr Bhatnagar and president’s office has been of no avail in the past and it is the same now. There is not even the courtesy of an apology from the top management. The reply received from the dealership was that the car before delivery was thoroughly inspected and also test driven by me for the entire job satisfaction which was a blatant lie.

On Oct 29, 2008 I called Ford road side assistance due to car break-down it was seen the coolant was in a totally drained condition and top up was done by the assistant of Ford road side assistance. The vehicle was not driven even 2000 KMS AGAIN THE COOLANT GOT DRIED UP. It is evident that the dealership is just minting money in the name service.

Buy a Ford car at your own risk.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

dear sir,
i own ford fiesta, which i had serviced at bhavna ford last month at navi mumbai, i got a very bad service, they were suppose to change some part called map sensor due to over hitting of my car while useing aircontioner, they said that the said part is not avaiable in our stores, i am trying to fallowup with them so that they can replace the part, but i am getting very poor response from their end.kindly request you to help me out.
thanks
regards ratnani

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

i am the owner of ford ikon 1.3 clxi model 2001, i want to purchase genuine spare parts from the company but the dealer & company executives says our company does not provide if you need spares car shoud be in their workshop & they will repair /service my car but i want spares which i need.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

There was an offer from Dec 3rd – 12th 2008 with a reduction of 1 lakh on Ford Fiesta Exi/Zxi models. We missed that offer but told the sales representative to inform us in advance if anyone rejects their booking. He told us there is a black car zxi model that is available and to book immediately for registration. Now they are giving reasons for deliveing the car and saying the car has problems. Please let us know what should be done as we have already paid 50000 INR for the booking.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

This is a serious complaint with reference to their of dealers SHAMAN FORD, in Mumbai, India.

I have bought a Ford Ikon nxt 1.6 (MH-04-CD-5712) from the same dealer in Jan '05. Now, I have no complaints w.r.t the product…excellent, but the dealers are really screwing your customers …

Every year faithfully i renew my AMC contracts through SHAMAN, since I am true believer in always having the car handled by an authorised FORD dealer. Never in the last four year any unauthorized mechanic has touched this car.

I have been fooled and mistreated over and over again.

I like to pin point all the incidents ..but there are so many that it is ridiculous. Just a brief, we are misinformed, false promises are given and fleeced when the car is sent for servicing.

The staff there is taught how to scare the wits out of the customer by bringing out faults and misinforming customers on the various issues in car, inturn to get the customer to pay unbeliveable prices for spares and labor charges…( which FYI… are not published anywhere ) so they keep changing with every phonecall they make to me…

Then to add on, when I inquire on the phone w.r.t my windshield which got damaged earlier this week, and I wanted to replace the same, I was told not once but three times in a row that, "NO ISSUE SIR, SEND YOUR CAR IN, WE WILL HAVE IT FIXED, and the car will be returned in a day" .

Now that my car has been there in their service yard, it is brought to my notice that " SIR WE DO NOT HAVE WINDSHIELD IN STOCK, IT WILL TAKE 3- 4 DAYS MORE", so my purpose of sending my car was totally a watse, I was without any transportation for 2 days and now will suffer for more 4 days.

Not to mention, the reason I have sent my car in has been totally overlooked, and they are too busy finding faults in my car and calling me and scaring me how the car will misfunction unless I change x, y, z parts etc.. and they never mentioned cost, until I ask them, and these prices are not published anywhere, nor do they give the estimate in writing to me.

I am sorry, but these are not FORD standards of service… and overall please believe me, it is FORD who gets the bad reputation and not the dealer.

I am a very very digusted and helpless consumer… as I have no choice but to go by the service managers suggestions.

regards,

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

i bought a ford fiesta on 15.10.2008 from capital ford, bhubaneswar. during delivery of the car, i paid for the accessory "leather vinyl seat cover" approx rs.11, 000. the company mechanic damaged it during its fitting. when i found this flaw, a informed the senior sales manager mr. amulya. he told me that since they didn't have any other seat cover in their stock, they would replace it as soon as the new stock arrives. but till now they have turned a deaf ear.

+91 44 2455 1500 (Corp. Office South)

+91 22 6702 4300 (Corp. Office West)

+91 12 4387 3001 (Corp. Office North)

www.india.ford.com

S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I had given my car having accidental repairs carrying Reg no:KL-40 1386 about three weeks back and the people in kairali ford(Cochin, Kerala) iinformed me of delivering the car on tuesday(20/01/2009) and when i called them on the same day they said to extend the date to 23/01/2009.When i called them up they said the car was fixed and ready to be delivered.The scenario is that when i came to collect my car the car was undone . So i waited for a day more as suggested by the people incharge of my car and again they said some other work regarding the allignment has to be done and i waited for two more days.WHAT SHOULD I DO, Please help, I think u should take the responsibility and ofcourse i no more trust ford.