Fortis Escorts Heart Institute Customer Care

Fortis Escort Hospital Amritsar — Casual approach of the doctors towards in-patients

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

It is very sad to intimate that i had lost my father in fortis hospital i had come for angiography of my father on 01.07.2012 as recommended by dr. Arun chopra every time when we meet him since 18/05/2013.
Complaint against dr. Arun chopra
1. Immediately after the angiography on 01/07/2013 my father got severe pain in his stomach i had repeated told the nurse on duty about the pain but dr. Arun chopra did not even bother to see him single time. When i approached him at 05.30 pm in the evening he asked me where he had pain and said it would not be heart pain and went home. I want to ask him why he was not bothered about the post angio effects?
2. My father was taking treatment from dr.Chopra from 18/05/2013 and was having creatinine of 2.00 even on the day of angiography and the doctor was least bothered about that and said i do angio at this no problem will come. I want to ask him what precautions did he take for such patients and why not my father was angiographed with precautions ?
3. My father was regularly taking medicine of heart. I want to ask the doctor why the medicine care is not given and why my father had not be shifted to intensive care immediately after angiography as the other patients were taken to intensive care for six hours after angiography ?
4. Even on the next day dr.Chopra did not attended my father and referred to dr. Pankaj goel for
Operation and least bothered about the pain which came after angiography
Complaint against dr. Pankaj goel
1. On 02/07/2013 dr.Pankaj goel had said i am going to operate any time so before six hours of operation i give anethesia to the patients so that the operation can be done my father was talking to us and was enquiring for his health but the doctor did not told us the clear picture and put my father on ventilator and said operation will be done tomorrow. I want to ask him why clear picture was not told to us?
2. On the next day the doctor said he must have some problem in the stomach i donot know what and that is natural process if it stops only then i can go further i want to ask the doctor the following:-
1. Why not ct scan was done to find the problem?
2. Why md doctor was not called for treatment?
3. Why gastro opinion was taken on 4th day not on 2nd day of angiography
4. Why had he waited for the problem to cure itself if it is so why we were in hospital.
5. Why as he was saying he has to do immediate operation why such was not done and waited for patient to be dead
6. Why doctor is not approachable after 5.00pm .When i telephoned him he did not pick up the phone and when he picked up and said junior doctor would tell you the position. I want to ask him as it is said that a doctor has 2nd place after god and he must fight for his patient’s life till the last breath of the patient but i am sorry to say i could not see this thing in the case of my father.
I know nobody can redeem my father’s loss but my fight is only for the lives of the other people who believe doctor as 2nd palace of god and as my life has been ruined i don’t want it for somebody else.
This is my sorrow card for your hospital in place of your delight card.

Fortis Escorts Heart Institute — Angioplasty Billing Fiasco!!!

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

The caption of this hospital should be :ANYTHING THAN CAN GO WRONG, WILL GO WRONG! At least, that way people will not waste their desperate hopes. These doctors (Dr Seth and Dr Jaswal) have kept minions, who are heartless and clueless with people's lives and emotions. Doctors themselves do not quote for the surgery but leave it to their right hands (Dr. Ishwar), to squeeze as much as possible. Even if they have quoted something during the surgery, they will double it after and won't discharge you, unless you bow down to them. Happened with my father (Mr. A Singh) on 20th Aug 2015. Ishwar quoted us with 4.2 lac for 2 stents insertion ( one for 1.37lacs and other for .9 lacs) This was quoted after doing the Angiography and Echo Tests. Although, Seth did inform us that there might be a possibility of a 3rd stent and Ishwar told us the cost of this would be .9 lacs but would consult with us before inserting into the patient.
They even told us that the patient would be able to see the procedure and we will be immediately be taken to a consultant doctor's office and will be shown the procedure and be informed about the care to be taken afterwards. NONE OF THIS WAS DONE!!
18th Aug 2015-: They prepped my father and took him to the OT and did the cut on his thigh and had him under local anesthesia and made him wait 15 mins for Dr. Seth, only to find out that there was an emergency and all the doctors rushed to that patient. Which we understood, but they kept him in the OT for 45 mins without any nurse or doctor around him. He was lying there with a severe pain on his left side (he even told the nurse before entering the OT) but was left unattended. It was only after they brought him back to Rehab ICU that he was attended too, after being highly vocal with frustration and pain!! And to make situation more worse, the doctor informed us that Seth can't do the surgery, since he is "tired and not fresh" hence he will do it day after tomorrow because he works on alternate days. Inspite of all this, we kept our calm and did not offend anyone because we understood. And we were promised by Dr Jaswal and Ishwar that since it was hospital emergency, we will not have to pay the 2 extra days for the room.
20th Aug 2015 After the actual Angioplasty they informed us one more severe blockage was there, so they put one more stent (without informing us during the procedure, or taking our consent or patient's on putting it).At that point we thanked the doctor because there was nothing we could do to make him remove the stent, since it was out of our budget.
But the most disturbing, along with frustrating, mind numbing, pathetic, cruel and so damn insensitive, part was the discharge. We found out from the admins that the bill amount to be cleared is 6.5 lacs!!! 1 and half days none of the doctors were ready to meet with us to explain the extra 2 lacs???They had also charged 20, 000 rupees for extra 2 days in the room, which was due to their mismanagement!!!
Imagine the frustration on the patient, who is kept waiting for 2 days just because no one wants to come and tell us what are we paying extra for. My mother and father created a big scene to get some answers, since it was the only way they were left with to get some attention and the Heads of departments were still not there to resolve the issue. It was left to the security guards of the hospital to resolve.
This highly unprofessional behavior and incompetent financing charging should be stopped. Many families cannot afford the procedure let alone they absurd amount of any fictional amount they quote.

Fortis Escorts Heart Institute — Poor management

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

I went to take an ultrasound report which normally takes 2hours after 2 days and the staff responds saying k "Roz Roz kyn AA jaate ho ". For heaven sake somebody tell them that we are paying for the report and they are getting paid for making reports.
The reception people in the radiology Dept are all busy in their office politics in front of the patients and are very rude.moreover I had to wait for 1 hour just to get a ultrasound report when there was no queue for the same. The only good thing was doctor Geetika the radiologist .

Fortis Escorts Dehradun — Negligence in angiography

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

Worst experience we had with fortis escorts dehradun. We took our father for angeography and they spoilt the case. Angeography was done through hand under the supervision of dr. Yogendra singh and due to their utter carelessness the whole hand got infected and turned black. They all raised their hand and left the case inbetween. Due to their utter negligence we lost our father. Shame on them… No value for human beings just menting money.

Fortis Escort Faridabad — Complaint against the staff members of your hospital Sujarita(patients welfare department), Arun gupta(accountant)

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

I Santosh shah admitted my patient into your hospital on 7th Jan 2016 after that all the treatment are going well, and doctor advised to discharge my patient on 19th Jan 2016 at 10 am, but your typists not send discharged summary to tpa department til 4.45 pm. Then I went to patient welfare department for solution of this problem unless solving my problem they talked to me very offensive way. They used abusive language with me. Though I contacted to the administrative department and informed about all incident happened with me. After that whole processed start for discharging my patient and then my patient discharged at 9.30 pm from hospital. This kind of harassment we don't tolerate this, we are regular visitor of fortis hospital.

Hoping to see your response to the problem we are faced.

Thanking you
Santosh shah
[protected]

Fortis Escorts Hospital — They killed my father due to their negligence

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

My father was admitted to Fortis at Amritsar . The Doctor referred to him saying he require only baloon in his heart and we will shift back to hospital again.
As we reaches the hospital my mother was not caring cash to deposit in hospital. The hospital management straightforwardly refused my mother saying no cash no treatment . When my mother told them my son is flying back to Amritsar they said let him come we will start treating patient . This hospital is not for poor people .I came back and paid the amount then they started treatment of my father .

The doctor who was looking to my father said he is in critical condition we need to insert baloon then he will be fine . I told them please go ahead don't from me about this things please save my father .

After putting the baloon urine started coming and it was increased to 25 from 5 . This shows my father health was improving . Even he was in his senses .

Suddenly doctor said they want to do dialysis as my father Bp is controlling . I said please go ahead and give me more improvement . They said we will go with slow dialysis for 12 hour . I am not sure how long they did Dialysis.

Very next day doctor said now urine will not pass, I was shocked to hear this . Don't know the reason even he was not able to explain.

On the same day my dad had words with me, I boosted him saying he will be alright soon .

Next morning when again i went to see father blood was coming out of his nose and his pillow as completely wet with blood. I asked doctor what is going on why there is blood . They said we gave medicine to thick your dad blood and its happens you don't need to worry every thing is under control.

Whole day i didn't went to see my father at ICCU Heart command . At night i generally goes up to see the progress and found doctor panel was trying to stop the blood . I asked them why this is happening why didn't the doctor came whole day though blood was coming since morning . The doctor said we require blood immediately . Lot of blood has been lost due to bleeding .

Any how i arranged 1 unit and gave to them . they told me please go out we are taking care of patient .

Tomorrow morning i got the call from hospital thet my father expired and they gave me last bill of 62000 to pay to get my father body.

Please guide me how can i sue these bastard .

Soon am going to campaign against them in social media .

Fortis Escorts Heart Institute — Billing, insurance, discharge

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

Escorts fortis is a completely mismanaged hospital. I have been there billing / tpa dept from past three days so that on day of discharge it's smooth. On day of discharge i have been sitting in the billing dept from past 4 hours and the bill is not even ready yet. They keep saying we will update you in 15 mins repeatedly. Once bill comes they say it's going to be another 4 hours as they will send the bill to insurance company. Quite a harassment of patient and family despite choosing a private hospital of such a reputation.

Fortis Memorial Research Institute, Gurgaon — complaint against the international patients’ service

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

I'd like, with a lot of resentment, to complain against the international patients service of (Fortis gurgaon) in a wrong attempt to make the hospital more attractive for arabs, the ips staff have told me that the hospital is near to an arabian restaurant (Middle east cuisine, south court, huda city centre metro station, gurgaon.) i've, along with my attendant, eaten in middle east cuisine and we've got a severe food poisoning! The hospital has recommended many others for the same restaurant and many of them have suffered. Recently i've received an invitation for a facebook page that has published a lot of clear videos which shows the huge number of huge rats which are living in the restaurant i've mentioned. The rats' waste would be found inside the food which the customers are consuming. Many patients are so angry with the hospital for this bad recommendation. We're planning to launch a boycott campaign against the hospital if the ips team are not punished or at least apologised properly for this irresponsible behaviour. N i wonder if they're receiving a commission from the rats' restaurant to recommending it??! Following is the name of the page:
Middleeast cuisine.
You can also search the page on fb: [protected]@hotmail.com
In the photos field i am sending the appearance of the fb page i've mentioned.
You can contact me at my email: [protected]@hotmail.com

complaint against the international patients' service
complaint against the international patients' service

Fortis Escorts Heart Institute — about misbehave of dr. ankit bansal

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

I went to Fortis Hospital, Jaipur to get consultancy of Dr. Ankit Mathur For my daughter at 10 AM on 10/04/2018.
I pay Rs.500 for his consultancy under Bill Number 1102/18/O/Cs/0003977.
I was informed by the person on counter outside his chamber that Dr. Ankit Bansal will be there in his chamber within 5-10 minutes. It was the repeated answer by the person at counter till around one hour. After that I made a call to Dr. Ankit Bansal to know how much more time I need to wait, by getting his number from his prescription.
But against to my expectations to a Doctor, he replied very rudely that "How dare you to call me directly, you should ask to receptionist only, he knows everything about me". I said that he is saying 10 minutes, 10 minutes every time, then I got your number from your prescription and make a call.
Dr. Ankit Bansal again rudely replied "if the number is there means you will pick the phone and call me, I am not easily available" etc etc.
And around after 30 minutes he arrived to his chamber and again talked like a illiterate person & said "I am not a general physician and not easily available for you. For future if you want to get my consultancy, you have to accept this rule and will not make a call to me. also said that it is INDIA, and if we will be in USA, after 5 PM the Doctor is noy available for you."
Now I want to ask you that why you mentioned the mobile number of a Doctor to your Hospital'' prescription, if a patient can't make a call to him. And while a Doctor is giving the example o[censored]SA, then why you have hired him in INDIA.
And the most important thing I want to share with you that the person or patient know the "FORTIS ESCORTS HOSPITAL" not the Dr. Ankit Bansal. A lot of M.D. (Respiratory) Drs. are here in Jaipur, even DM, Pulmonary Drs. are also here, while "FORTIS ESCORTS HOSPITAL" is only single here.
You may check the behaviour of well qualified and senior Doctor at "Eternal Hospital, Jaipur".
For what Dr. Ankit Bansal have the superior complex in himself, I don't know. But he is providing his consultancy umder the name of "FORTIS ESCORTS HOSPITAL".
I hope you will take a proper decision to avoid such situations again with a patientin future.
If I wanted to create a worst situation at your Hospital in the Morning, I could do it. But by that way you will never come to know about such misbehaviour of Dr. Ankit Bansal.
You can also understand the effects of viral of such misbehave of a Doctor at "FORTIS ESCORTS HOSPITAL" on social media because public know your Hospital very well, while no body knows Dr. Ankit Bansal.
Waiting for your prompt and proper response.
Thanks.

MANISH SONI
(Mobile – [protected])
E-mail: [protected]@gmail.com
JAIPUR, RAJASTHAN

Fortis Escorts Heart Institute — attitudinal and misbehave

phone
+91 11 4713 5000
website
www.fortisescorts.in
location
Okhla Road, New Delhi, Delhi, India – 110025

I m visiting hospital since 2015. First time i felt embarrassed. On billing counter ms kezia samson kept my echs card and told i will return when u will give prescription. Her behavior was so rude and challenging. Why this type of blackmail. You should maintain your own mechanism rather than harassing patient. Your front desk executive should be polite not rough like ms kezia samson. I appreciate forties escort to my contacts, so donot make me wrong. Kindly take appropriate action against this type of staff.
Ravindar kumar 545133d