Fortis Healthcare Customer Care

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

This is a complaint against ent specialist rekha solanki from fortis noida. She advises fodl test which is endoscopy that costs 5000 rs. When asked for report, firstly she gave a hand written note saying that i had tonsils (Which was already known), when complaint regarding the same, she just printed it. Endoscopy is supposed to show you pictures of the state of your throat. There is a device that clicks pictures which wasn’t available with her.
Then why was i charged the full amount?

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Today, we have visited fortis hospital bennerghatta, bangalore first time for whole body check up (Executive package) for my son. Till, 1pm we have done everything. Since, my son is having congenital heart disease (Vsd), so doctor who was inspecting his report, referred to cardiology section. Problem and real ordeal started from there. We paid full money rs. 3240.00 for echocardiogram including doctors consultation fee. Neither we got properly signed echo report nor we could seek the doctors advice after having waited nearly 5 hours at the cardiology department. No cooperation either from reception or from any doctor is received except “ please wait”. We lost our hope as well as patience and left the hospital at 6 pm.
Suggest me what should i do for this harassment.

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I visited banglore rajajinagar fortis hospital after visiting the doctor he told me to consult someone named shrut ([protected]) to get the surgery scheduled and other formalities for insurance. But even after my repeated calling/informing her that the surgery needs to be conducted on saturday she refuses to provide any confirmation of dates.
I don't understand why do you have such a cruel attitude towards your patients who wants to get healthy.
At least give some visibility to who else we can contact don't let her dominate and discriminate.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I admitted in 18th sep 2018 in shalimar bagh fortis hospital. During addmission i showed my delhi mero identity card in order to avail cghs rate. I was consoled by representative of hospital when i queried for apply about the said rate thereafter i got addmission. I was discharged on dated 20th sep 2018 and paid ₹ 33591against bill no 1003/18/cs/0004323. When i submit this bill for reimbursement i was reimbursed by dmrc only ₹ 15833 as per cghs rate against the said bill. Hence i was overcharged ₹ 17758 because of hospital mistake. How would any patients know about applied rate without mentioning on either addmission slip or discharge bill? All bill summary is common there so i couldn't find out such rate. It's mental harassed deliberately from hospital side. Pls take necessary action against such act and make feasible to refund my money as soon as possible. The same incident was happened with me and the said hospital had paid me difference amount after consulting corporate representative mr vishal sir.

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I am manjunatha t got admitted to fortis hospital, nagarabhavi 2nd stage, bengaluru on 18th january 2020 around 3pm with a problem of frequent high fever from past 1 week. Till this point i already had a medication from other doctor for viral fever and was not able to figure out frequent high fever after the treatment. All the reports (Typhoid, malaria, dengue etc) were showing negative.
After i joined fortis hospital, the same day the blood sample had been sent for testing and the same day i. E 18th jan the reports were out at 6:11pm.

Next day, sunday the doctor (Her name may be lola) came for the rounds. I asked her whether she got any clue about my frequent high fever problem. For that i received the answer “ i don’t know, this could be because of viral fever” i had two times high fever on sunday, the medication had been given (Paracetamol) via iv.

Next day, monday (20th jan) in the morning around 11 am, i started getting the high fever, i called the doctor. The duty doctor came and said fever persists because of viral fever. Then at around 3pm when dr| bojamma came and examine me by keeping stethescope on chest and backside, she felt that i have fever, then she asked her assistants about the reports, that time one nurse while going through the reports said, typhoid is detected.

I must tell you that this report was out on 18th jan itself. No body has informed me till 20th afternoon that typhoid is detected.
I believe even the doctors haven’t gone through the reports. Then for what the medication was given till monday?

Monday evening, i asked the duty nurse to show the file and understood that typhoid is detected on 18th jan itself. Its was around 10pm and i asked nurse why you people did not inform me about it. She did not have answer for it.

Tuesday (21st jan) again when bojamma came, i asked the same question. When typhoid was detected on 18th itself, why you people have not informed me. She didn’t have any answer for it. Rather she said we will discharge you and your have to take injection (Falcigo) in next 2 days.

When the discharge summary came to me, there was no mention about falcigo. I asked the nurse to contact her again. Then bojamma spoke to me over the phone and suggested me to take other injection.

Attached the details for your reference.

With all this bad experience from the fortis hospital, i feel my medication is incomplete. It hurt me a lot, how could such qualified doctors are so careless about patient/report. Atleast during the discharge why the doctors themselves have no curtesy to come and explain about the further medication.

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

I had the most worst experience at fortis hospital shalimar bagh. The hospital and its staff is very irresponsible and doctor pankaj sharma is the worst and inexperienced i have ever came across in my life.

I booked appointment with head of department on fortis website and when i reached hospital. I found out that he was on leaves but his calendar was available on their website to book appointment. This shows lack of responsibility on doctors and hospital end to not to update the calendar.

I paid more consultation fee than any other doctor as i booked appointment with hod and staff suggested to meet with doctor available at that time pankaj sharma. First i did not get remaining balance between their fees and second he was a shame for even being called a doctor. He was in so much hurry that he literally consulted me standing up with bag in his hand. He did not me ask me questions to understand my condition. I had to keep telling that i have pain & it’s critical but he was least bothered. All he wanted us to get a test done and pay his consultation fee again to shoe the report and literally he said that.

I had to go consult another doctor after that as his prescribed medicine did not work either.

How does a hospital and their doctors can be so irresponsible?

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

My wife susmita chakraborty was admitted yesterday in fortis hospital, bannarghata road, bangalore under star insurance and allied health company.. All proceedings done by me. But till now the hospital not answering the queries, that are send by star insurance company… Pls do something for my cashless treatment,, otherwise i can't do operation here… I have not such money now…
Patient name – susmita chakraborty
Bed no – 786

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Dear Team,
On sunday dated 02.02.2020, There was some allergic problem observed to my daughter at ludhiana aged 2.8 years, I take her to Fortis ludhiana in emergency, Then they informed me that senior doctor is coming to see the baby, but after 2 hrs i came to know that doctor is not coming and u will have to admit ur daughter, Then i deny that what is the reason for admission and how doctor recommended to admit her without seeing, then the staff told me that u have to clear he bill OF 2150 rs, I paid the same, but i am surprise to see that The consulatnt doctor name is mentioned on slip is not even avaialble in hospital, I tried to contact customer helpline of fortis also, but they are noe claiming false thins, this is clear sace of making frauds anf gow to loot the patients

+91 12 4492 1033

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Hi my mother was admitted in fortis faridabad however dr ashish gupta didn't let me know about her condition and after 3 days he came and said let's discharge. I doubt he is a doctor. He didn't let me know what happen with my mother.

We came here on monday till thursday no information from doctor.. Also such a rude doctor.

I appreciate if someone can help me to know what happen with my mother..[protected].. It's in faridabad fortis hospital

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Uhid 2070466, i have been requesting forits hospital shalimar bagh to provide me emergency admission certificate as per norms of railways so that i can submit my claim for reimbursement but they are clearly refusing to provide me the same. I requested doctor reema khanna as well multiple times but she dismissed to even talk to us. Request you to intervene and help me out.