I make this complaint on franch express courier because one cheque was sent to me on 8.7.2010 from DOC+ HOSPITAL through this courier service but it still not yet delivered to my adrress.i called the contact number which was given from DOC+ but they are not attending the call.
Sir,
A courier (Letter) was posted to me on my adress M/s Balaji coffee works through french express courier from salem on[protected] and till now it is not delivered. As a result i have a very big loss in my buisiness.
I would like to request that the courier service may please forced to give my loss with the help of consummer protection act.
The pod number is 15048748 dated[protected] from Salem office of french express courier.
Thanks
Md Balaji coffee works
Elakolloor PO
Konni
Pathanamthitta
Kerala
Pin 689691
Below complaint till date they are not response anything.
From: Manivel Vellamuthu
Sent: Tuesday, March 15, 2011 4:23 PM
To: '[protected]@franchexpress.com'; '[protected]@franchexpress.com'
Cc: '[protected]@franchexpress.com'
Subject: Very …. Very …. Late Delivery of courier
Importance: High
Dear Sir/Madam,
ICICI bank sends One courier (AWB No. S03041351 booked on 01.03.2011) for me and since I’ve not received the same upto 09.03.2011. Since I was in very urgent of it ,I requested the sender (ICICI Bank) for sending a new courier and they have again booked a new courier with penalty on me on 09.03.2011 (AWB No. S[protected]
But I have received both couriers on 14.03.2011 and when I asked the delivery man about the delay, He casually told me that “there are no other couriers in your area that’s why we waited for any other courier to be dispatched to your area and actually we discussed in our office to return back to the sender itself” Also he behaved in very poor manner with me.
When I contacted the Chengelpet office, I got only lukewarm response.
This is same happened to one of my friend in the same locality few weeks ago. Also the delivery boy who was with ST Courier earlier created the same problem by delivering the couriers addressed to one to somebody else and casually telling your house is locked (which will never happen) and behaving rudely etc.,
I request you to take necessary actions to deliver the couriers at urappakkam prompt or clarify me that you will not deliver the couriers to urappakkam so that I’ll advise my senders to refrain using Franch Express couriers.
The Screen shot of both AWB Nos. are attached for your ref.
Hope for a constructive action,
Regards,
V. Manivel
I am in chennai, my father admitted in hospital at coimbatore he forgotted to take his Medical report. I have send the medical report thru Franch Express Courier on saturday but still it not delivered. The stupid *******rs dont know where that cover is lying. I contact chennai office (after trying very badly) they are told me to contact coimbatore, if i called coimbatore they are telling to contact chennai, both of them playing like anything.
Now i dont know where is my cover and my father waiting in Coimbatore for treatment.
Franch Express is one of the MOST WORST B****R COURIER SERVICE IN THIS WORLD.
Dear Team,
One courier has sent by standard Charted bank , cash management services, Bangalore-560001 on 11th july.POD Num:[protected] , Still today we had not delivered the courier.
With the help of POD number we tracked the courier through phone in salem office at the time they informed ( their is no person to deliver the courier in salem ) so we directly sent a person to courer office & collected the courier today on 14th july
Very worst service in salem branch.
Regards,
C.Illayaperumal,
Mob;[protected].
A small parcel has been booked on 25-07-11 at PUDUPET (chennai) which is to be delivered to coimbatore(kaniyur-641659) but i could not receive this even today. i tried to call local franch express courier center at somanur but the tel. no is not in use. i called regional office at coimbatore telephone numbers ( as mentioned in their website) are ringing but nobody is picking it.then i called so many time to Central office – Erode. but all the lines are always busy. then i called corporate office chennai a firstly my called has been picked up and immediately disconnected by whom it is attended. again i tried to another number a lady attended my call, i told my problem then she said wait after that i heard music for more than 10 minutes but nobody answered. I think franch express courier is giving all the details on website are wrong and it is not up to date. i never faced such a very very bad experience and worst customer service from a courier company. i went directly to the courier center in somanur (karumathampatti) and i asked him why are making delay he replied rudely.
tracking no: A23672376
A Parcel was sent from Bangalore on (08/09/2011 ) which was to be delivered in cochin within 2 – 3 working days.But the parcel was not received even after 1 week. On 14/09/2011 when I called up the Cochin office they said they don't have vehicle at that time so will deliver as soon as the vehicle arrive and will be delivered by end of the day. Nothing happened on that day and on next day( 15/09/2011) I again called up the courier office and they were bluffing something among themselves and teasing the customer. At last with a harsh behaviour they gave a telephone number of their delivery man and asked me to call him. When I called him his response was that "he cannot deliver it unless he is been asked to from the office". So again I called up the office and their behaviour was very harsh. They said they have nothing to speak to me. If I got to say something I should call up their manager and gave his number(Mob no: [protected]). Again I called this person and his response was that the delivery cannot be done on this day.
Cochin office numbers I called :[protected],47,48
IT IS BETTER TO SHUT THIS SERVICE..IDIOTIC SERVICE & WORK PEOPLE..
Franch Express Courier service is the worst service…… And the staffs are so irresponsible & abusing in bad language…..
They don't know how to behave with customer…… I'd sent a document from Bangalore to Tirupur on 11th April 2012.
Still I didnt reach the destiny. I called one Mr. Chandru his contact number is +91-[protected].He abused me in bad language saying"BLOODY". Is this the customer service that your giving for your customer? Is this what u've thought for your service person? Pathetic worst & disgusting service.
Request to all customer… Plz dnt send any documents through FRANCH EXPRESS COURIER.
Worst courier service ever.One courier was sent by my friend from Coimbatore through FRANCH express courier on 18.05.2012..the courier was supposed to reach Thiruvananthapuram before 22.05.2012…today its 30.05.2012 and still has not been delivered…their customer service number at Cochin are either not reachable,doesn't exist or engaged throughout the day….. plz track the parcel and send it back to the person who send the courier so that he can deliver me back through some reliable more decent establishments… my friend is repenting every moment he decided to sent the parcel through this service …its better you people shut down your office….plz be more responsible ….i want to track my courier back…coming here i see that am not the only one complaining about this servive(Franch Express Couriers)….plz that all these into account and do some actions …
Daer sir,
I didn't received my courier whose awb no. Is-[protected].This courier consists of costliest medicines which is urgently required since my medicine will be finished nearby.I require this courier as early as possible.This courier has been posted on 9.9.2014 and till date i havent received.
When i called to their cust care, they unable to answer any of my queries…
Kindly look into this and please take hard steps against this faulty franch courier and please get me back my courier consisting my life saving medicines .
Regards
Sudip
Jamshedpur
[protected]
[protected]@gmail.Com