Franch Express Courier Customer Care

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

My LIC agent has sent a courier through french express, Madurai vide your BOOKING NO.[protected]. I spoke to your regional office, Bangalore and they didn't respond properly. I spoke to my LIC agent again and got the information that the courier is lying in your R T Nagar, Bangalore office. I spoke to them last week and they told me that they will deliver it in 1/2 hour. I spoke to them at regular intervals and every time they told that they will deliver in 1/2 hour. Yesterday again I spoke to them and as usual they gave the same reply. Today I spoke to them again and after a gap of more than 2 weeks today only I received the cover. When I asked your courier boy he is telling that your phone no is wrong and further he argued it is our fault and when I told him that if you give services like this who will prefer your courier he told me that you can advice your friends not to send the covers through french express. Is this the way of talking ? what is the purpose of sending the cover thro' courier. Inspite of belated delivery your people don't know how to talk to the customers. I am lodging a complaint against your RT Nagar, Bangalore office people and if i have not received any proper reply from your end I have to lodge a complaint in the consumer forum. Hope You will understand the spirit behind this letter and act accordingly.
K Mohan Raman[protected]

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Must be a fraudulent company . They are not upto the standards which they have promised . They let the customers in trouble by their imperfect service . Very lethargic, will tell false promises upon bulk orders . They are strict enough on bill settlement but their service seems to be poor .

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Hi, courier was despatched from coimbatore on 28/01/2015 to bangalore. when i was checking the delivery status, it has beeen reached to S. R Nagar bangalore on 29/01/2015 itself, eventhough it has been reached bangalore, it is not delivered on subarea in bangalore (sarjapur location).
I was tried a lot to contact them, but in bangalore location their call is very very busy and they are not pick up the call, they dont have time to respond to the customer also, still i am trying to contact them, let see their response. I dont know when i will get my courier, god only know about this.
So, I am not recommend this courier service because i am dissatisfied with their service(They are not yet delivered on time) and no response from them till now.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Dear Sir/Madam, , *
* One important documents had booked by my brother from MADURAI for CHENNAI through Franch Express Courier from Madurai branch on 22 May 2015 vide their POD No. [protected] dated 22 May 2015. The same has not yet been received by me till date i.e. 27 May 15
(13.10 PM). I had tried to track the same, but it is showing in transit
in various place and also talk to Franch Courier officials in Chennai
and Madurai. But nobody is taking responsibility. The above said courier
is very very important for me and I have to prepare the documents and
submit to GOI. The interview date scheduled on 29 May 15. Today is 27 May 15
and office time about to over. You could assume our position.*
* This is your FRANCH EXPRESS COURIER'S Status .*
* Kindly take appropriate action immediately please
*
*Sincerely, *
*g seeniraj*
*[protected]*
*[protected]@gmail.com *

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Dear Sir,
Our customer has sent courier through your courier net work as on[protected] courier number [protected], in the status it shows courier delivered but still we are not yet received the courier we have contact your branch office in Coimbatore but they are not gave me proper answer so please help me to get my courier as earlier as possible.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

The courier has been despatched from Trichy and it reached chennai on 14th July 2015 3.30pm and the status that is shown is parcel taken for delivery from R.A puram Chennai and its 15 july 2015 4pm status is the same. Will it take one 26 hours for a courier to reach the destination which is Just 2 kms from R.A puram..When contacted the head office, they are seeing the same internet status and giving the immatured reply.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Our consignment number is [protected]…it was sent from kancheepuram to nagercoil on 29/9/2015. Still we didnt receive the parcel…its 41kgs…it shudve been delivered yestrday…we need the consignment tonight by any cost…seriously very poor service and response by your emoployees..we need the parcel asap…kindly look into this soon.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

I sent a courier on 23rd of December 2015 from Trichy, convinced that my item would reach IIT Madras, Chennai the next day since it was really urgent because this involved my work regarding my thesis submission for my Ph.D. which had to be submitted to my guide ASAP. But my receiver did not receive it the next day. When I tracked the item with the tracking ID, I came to know that the item has reached Anna University. We waited even the next day but still it wasn't received. I finally decided to check it with the courier booking outlet here at Trichy. She gave me a number and asked me to check it with the lady who'd pick up the call.
I called her and explained her the situation but she told me to sent her a text message with the courier booking ID and the receivers full address. I did the same. After waiting for a reply for about 30 minutes I called her back and inquired, she said that she'll call back. When she called back she said that they ll deliver it on Monday i.e., on 28th. When asked for the reason, i got a list of lame reasons such as the delivery boys went on leave, no one was not available, the delivery boy was not allowed inside IIT, inside the hostel and what not. After having quite a row with the other end on the call they tried giving a lot of other numbers to call. I refused but finally they gave someone's number, most probably who is the delivery guy around there.
He again shot some list of stupid reasons and finally he told about the item being there at their Adyar Office. When asked for the address, he said he did not know. He has given a list of landmarks and now I have to send my friend in search of the office in Adyar, Chennai and get the item who has to ride the cycle all the way from IIT to Adyar.
I perceive this as an irresponsible service and replies to queries and complaints. I hope it is clear that this courier service has caused a huge inconvenience for us. I don't think they deserve to run a courier service with such a lethargic way of doing business where they provide such a disgraceful and cheap customer satisfaction. I expect a strict action to be taken against the service.

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

Dear Sir/Madam

I am very much disappointed that even after 7 days courier not delivered. When I call to customer care shimoga they don't have responsibility to attend kindly. Informing me to arrange courier boys as they have lack of resource. Also not ready to send it back. When ever I do repeated call listening to mu voice they disconnect the phone. Please take some necessary action please

My docket no. [protected]

Regards

Satish Kumar J
ph: +91 [protected]

+91 44 4412 3123

www.franchexpress.com

#199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India – 600043

The product was dispatched after 6 days. the actual product was sent from dharmapuri to salem on 22.04.2016 but we were not intimated about the product reaching the salem branch. the product will be dispatched at its earliest (within a day or two) in other courier services. but the workers from this courier service were least bothered to respond to our queries. we took a lot of pain to catch hold of this courier service member. after a long negotiation we had them dispatched the products after 6 long days. the men who came to deliver spoke irrelevantly when questioned why he was late to dispatch the product. overall this is the worst courier service we have come across and we are sure we will never again opt for Franch express courier.