I am totally upset with faber's after sales service and authorised service centre. I had called a week back at your customer service numbers under request #[protected]. My complain was that i had taken an amc from your erstwhile authorized service centre – sky enterprises for 6 services without any expiry period mentioned on the invoice. The technician who had come had informed me that i can avail of the 6 services whenever i need without any expiry date to it. Till now i had availed only 2 service from sep'18 last year. This year i had to call your service number to get my amc services done under the said contract on 23rd april 2019 as i was told that sky enterprises is not longer associated with faber.
Faber had arranged to sent a technician from matrix service center for the 2nd service. I had called on 12 oct 2019 to avail the 3rd service for which the above request number was provided to me. The technician named mayur from matrix service centre had called and asked me to send a copy of the amc invoice, which i did to his watsapp number. Later he called and informed me that the 6 service contract is no longer valid i. E. It was valid for just one year. After hearing this i was totally disappointed with the company's post sales services. Firstly, their erstwhile sky enterprises promised the customer about 6 services which faber is not able to fulfil. Secondly, i was never informed in april 2019 when i had called their customer service or by matrix that this contract will not be valid beyond 1 year as it was a false promise committed by their erst while service centre. Until last year i use to renew my amc on a yearly basis by paying rs rs 1000 – rs 1200/-. But last year when i renewed i was informed about the 6 service offer which i took considering there was no issue since 2016. I never knew i would be cheated by their authorised center. (The trust factor is completely shattered with respect to their product & services). I am totally upset with their services. Why should the customer suffer because faber changed their authorised service centre from sky enterprise to matrix. They are now not honouring the promise made by their old service centre. Also they have not kept the customer informed when the service centre was shut. Who will compensate for the money paid for 6 services (Paid rs 2300/-) but availed only 2 services till date. Their customer grievance cell should look into my issue and address it considering the customer is not at fault in this case.
Its been more than 6 months i have been following up with their customer service team & western india head rahul jadhav but till now they have not resolved my issue. Just going in circles.
Would avail a favourable response from faber's end by honouring the promise made by your service center.
Product name : hoods/chimney
Serial number : ltw 60 k[protected]
Model name : hood cleo
Date of purchase : 01/11/2015