Ford — Defective headlight since my car purchase

+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I had purchased My Ford Fiesta 1.6 SXI here in India on 28/10/2008 (VIN: MAJBXXMRJB8L48863), RTO Reg. No. HR06S6287. My vehicle is still under 2 year warranty cover. I had purchased it from "KANAV MOTORS PVT.LTD" at KARNAL , INDIA . The left head light of my vehicle is defected since purchase and got accumulated with moisture and dust. I had made it several times during servicing of vehicle in the knowledge of servicing manager Shri Sumit Bhatia and to the warranty department but they keep linger on and are not taking any action to replace the defected headlight under warranty. My original warranty is going to be expired in this October’ 2010. I am writing this to you so for some positive solution. This is frustrated to customer who bought a ford product from his hard earned money. Till now, I am dealing with this small niggle in my car which shouldn’t be there in a C seg car. I am following this issue and will see how long Ford takes to rectify this issue being faced by me. The truth is that the dealer under you is not willing to work.


Navjot Singh
Mobile: [protected].

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