respected sir, i am pramod d kaswankar , i am from thane , maharshtra . i have purchased ford fiesta 2 yers ago , i have taken all free services given by company. as well s i also done the paid services regularly. yesterday at 28 th feb2010 i was going to my native place kankawli near goa.but my car startred giving problem in middle of my journy at rajapur my car was not going to get start and my car was stoped at 5 pm aftenoon. so i called customer care , and customer care gave me the number of nearest ford service center that is ford point kolapur. so i called the service center for help and the guy came to help us at 4 am at night. in beetween i managed to call a local macanic 2 see the problem but he refused to repaire it because of lack of instuments. and when ford macanics came to help me out even they dont hve the proper instuments with them and they told me that they must take my car to ford point kolhapur that is 130 kms from where car was stucked. as they told they have taken my car to kolapur .today the date is 3rd march 2010 timing is 6pm yet i dont have my car repaired. i am still struced awy from my native place with my 11 month daughter and my wife and my 60 yers old mom.
my sugestion to ford india i to you shold have proper macanics with proper tools and proper setups withwhich customers like me will not suufer. i f you really care for your customer you shold looke in to this matter.
my contact numbre [protected].