Ford — Faulty brand new vehicle

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S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204


My name is HarshDeep Arora resident of H.No 821 (FF), Sector 4, Panchkula 134112, HARYAN. I bought brand new Ford Figo 1.2 P BSIV Titanium (Chill Metallic) Chasis No. MAJ1XXMRJ1AY79447, Engine No. AY79447 vide Invoice No – VSLA900423LS dt. 27/3/2010, Allotment No. ALTA900411AL, Orer No. GEEA900423TH from Saluja Motoers Pvt. Ltd., 53, Industrial Area, Phase I, Chandigarh last week which has barely done 900 kms and now i realize the big mistake i committed by selecting Ford. Right from day one the car has been pulling towards left and the excuse i get from dealer is that of migration that i made from a non power steering car to a power steering one. I wonder who and what kind of pre-delivery checks have been performed over the car.

And something that is really a big concern is the sound coming from inside the gear box (identified by the ford dealer) when shifting from IInd to IIIrd gear. The dealer says there
is something wrong insdie the gear box, which will be replaced. However; the point of concern here is the car has barely completed its one week of operation and the gear box
needs to be replaced.

To me as a customer this is completly unacceptable, as i paid money for a brand new product for its smooth operations and not for the new product to be repaired in the workshop. I will not want it to be repaired and will want the car to be replaced with a new one or else a complete refund of my money along with the compensation for mental harassment. And if need be i will take the help of court of law (read consumer forum) and print media (all prominent news papers, automotive journal and online blogs). After spending so much money why on earth i should get a repaired product which indicates bad workmanship and product being not being upto the tall claims made by the company.

I am completely unsatisfied by just a weeks experience of being a ford owner. Rather i feel like i have been cheated and i bought concerns and worries by paying money instead of a new car. A brand new car is suppose to work and not to be ripped apart at the dealer's service facility after just a week of operation.

I am a service person and employeed with a company, who can't spare time every now and then as asked for Ford dealer to get car repaired. I have to attend to my office duties as well.

Please look into the matter at the earliest.

Waiting for your prompt reply to decide further course of action.


Harshdeep Arora
H.No 821 (FF), Sector 4, Panchkula 134112, HARYANA
Ph -+91-[protected]

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