Ford Fiesta — Ford’s reluctance to admit & compensate for its manufacturing faults

+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear Sir / Madam,

I am writing this to express my grievance regarding Ford's reluctance
to admit its own manufacturing faults & weaknesses.

I bought my Ford Fiesta Car (1.4L, EXi model) in July 2006
(Registration # DL3CAR1272). This car is a single handed car which is
well taken care of during its 3 years tenure. I also want to bring it
to your notice that this car has driven only 16000 kms till date and
has never missed a service schedule ever. A week back I experienced
problems in my steering usage, It was making friction noises while the
steering was turned to change directions. I took my car to Southcity
Ford Service Centre, NOIDA. The centre declared that there is a
leakage of engine oil from the steering assembly & therefore the
complete assembly system of the car needs to be replaced. The cost of
the part is estimated to be 10-12K INR. The centre officials did not
give me any satisfactory reason to explain the cause of such a
problem. They justified only by saying that "it's a regular wear and
tear since the car is 3 years old".

When I lodged a phone complaint in Ford India about the problem it
proved no better & they apologized for being unable to do anything in
this matter.

My question is – how can a car of this segment show such problems in
mere 3 years when it has been driven really less & has never even seen
any accidents / damages at all ? To my understanding it is not at all
a result of any kind of driving fault. Rather company's manufacturing
processes / lack of quality checks are a reason for this mishap.

I also want to highlight that this is not the only car that I have
driven in my life, I had a very pleasant experience driving my Honda
City for more than 5 years without having born any irrational expenses

I am highlighting all these facts to make your company understand that
no consumer expects such crazy machine failures or extreme wear & tear
situations given the kind of care the car has been given all
throughout. To me this is an extreme negligence on the part of Ford –
First, to produce defective machinary & second, to not even undertake
their due responsibility & charge their customers for unjustified

I am extremely sorry to convey it to you but if Ford does not
undertake this responsibililty I will assume that the company does not
know how to take care of its customers & in future I will think twice
before dealing with your company.

I request you to kindly look into the matter to bring my faith back in
your esteemed organization.

Many Thanks for your attention.

Pooja Upreti.

(+91 [protected])

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