Flag this messageReply From Ford India – 8954990Wednesday, 16 December, 2009 5:42 PM
From: "President's desk, From (.)" <[protected]@ford.com>Add sender to ContactsTo: "Ashis Mohanty" <[protected]@yahoo.co.in>Cc: [protected]@capitalford.net, [protected]@capitalford.net, "Customer, Care (.)" <[protected]@ford.com>Message contains attachments2 Files (6094KB) | Download AllService complaint remainder.emldetails of all the bills as proof.emlDear Mr.Ashish Mohanty ,
This is subsequent to our earlier correspondence regarding your vehicle bearing registration number OR14P1111.
Firstup We apologise on behalf of our dealership for lapses in any.
Further to our telecon we had with your goodself along with Mr.Sriram-FIL,Mr.Bijoy Kumar-Service Manager & Ms.Shiela – DCRC Manager From Dealership,we hope we have provided necessary clarity regarding the concerns.
We also value your feedback with respect to the service at our dealerships and would initiate all efforts to ensure that we meet or exceed customer expectations in future.
We would request you to fix up an appointment with our dealership to have a joint testdrive to understand /inspect the vehicle.Concerns observed if any would be addressed and resolved by our dealership. We had instructed our dealership to provide necessary assistance to you in this regard.Request your co-operation on this.
Please feel free to contact Ms.Shiela [protected] / us for any other clarifications /assistance.
Assuring you of our best services and continuous support at all times.
Regards,
K.A.Saravanan
FIL – Customer Relations
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From: Sriram, Krishnaswamy (K.) On Behalf Of Customer, Care (.)
Sent: 07 December 2009 11:26
To: 'Ashis Mohanty'
Cc: Customer, Care (.); '[protected]@capitalford.net'; '[protected]@capitalford.net'; President's desk, From (.)
Subject: Reply from Ford India Regarding OR14P[protected]
Dear Mr.Ashis mohanty,
This is subsequent to our earlier correspondence, regarding your vehicle bearing registration number OR14P1111.
We understand from our Dealership that they have tried reaching you over phone @ [protected], [protected]& [protected] right since last Friday in order to inform you about receipt of parts ordered but unfortunately they could not get you connected over phone.
We would like to bring your notice that we have also tried reaching you over phone at aforesaid numbers to communicate the receipt of parts but unfortunately we could not get you connected over phone.
We request you to fix up an appointment with our dealership regarding the same. We had instructed our dealership to provide the necessary assistance to you in this regard. We would ensure that your concerns would be addressed and resolved to your satisfaction.
Request you to get in touch with Mr. Bijay Kumar Behuria @ [protected] for further assistance. Assuring you of our best services and continuous support at all times.
Thanks and Regards
Sriram.k
Customer Relations,
Ford India Limited.
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From: Nandhini, Usha (U.) On Behalf Of President's desk, From (.)
Sent: 05 December 2009 13:54
To: 'Ashis Mohanty'
Cc: Customer, Care (.); '[protected]@capitalford.net'; '[protected]@capitalford.net'
Subject: Reply from Ford India / OR14P[protected]
Dear Mr. Ashish Mohanty,
This is subsequent to our earlier correspondence regarding your vehicle bearing Registration number OR14P1111.
We tried to contact your good self in this number [protected],but could not able to complete the call @ 1:35 PM.We are in contact with the dealership and parts are yet to be received to the dealership.We had instructed our dealership to provide the necessary assistance to you in this regard.
Please feel free to contact Mr.Bijaya – [protected] / us for any further assistance.
Thanks and Regards
Usha Nandhini
FIL – Customer Relations
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From: Anitha, Jain (J.) On Behalf Of President's desk, From (.)
Sent: Wednesday, December 02, 2009 10:33 AM
To: 'Ashis Mohanty'
Cc: Customer, Care (.)
Subject: Reply from Ford India – 8954990
Dear Mr. Ashis Mohanty,
Thank you for contacting Ford India . We are in receipt of your mail addressed to our Managing Director.
We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number OR14P1111. We have noted down the contents of your mail and we are aware that you had also spoken to our customer relations department. We have already taken up the issue with the Dealership concerned as well as Regional Service Manager.
We would revert back to you after we receive relevant information and updates from our Dealership or Regional Service Manager.
Please do not hesitate to call us or mail us for any further assistance, we would be pleased to be of service to you.
Assuring you of our best services and continuous support at all times.
Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd
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From: Ashis Mohanty [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 01, 2009 8:00 PM
To: President's desk, From (.)
Subject: servicing problem of vehicle
Respected sir,
I ASHIS MOHANTY of rourkela,having a ford fiesta with reg no OR14P1111 and the owner of this vehicle is Gita rani mohanty.there was engine missing problem with my vehicle.starting from 21th nov till 29th nov i was doing continious journey of 1000km up down from rourkela to bbsr,but till now problem is not being solved.within these days,4times they have done the bill,which is approx 46000rs.on the first day they they did a computer check of my vehicle and changed the pump,then again after 2 days they did computer checking and changed the pump injecter.for wheel alignment they charged 2 times again for wheel balancing they charged 2 times.u can hav a check of all the bills.but till now the problem with my vehicle still exists.its not possible on my part to do continious journey of 1000km.the company is so good,but why such inefficent workers.being the MD i think u will look into the problem,and i hope u will solve it soon.
thanking you,
yours faithfully,
Ashis mohanty
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Forwarded Message: Service complaint remainder
Service complaint remainderWednesday, 16 December, 2009 12:37 PM
From: "Ashis Mohanty" <[protected]@yahoo.co.in>To: "President's desk, From (.)" <[protected]@ford.com>Respected Sir,
i have sent u all the document proof,by sending details of all bil and history 4 days back,but till now i did not get any reply from u,.why hav i done any wrong by taking ford vehicle? if i wont get any responce from u within 24 hrs then i will take the necessary steps.first of all i will publish in the newspaper,that,how u r cheating and looting customers then i will file case in the name of Ford India and Capital Ford.
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The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.Forwarded Message: details of all the bills as proof
details of all the bills as proofSunday, 13 December, 2009 10:17 PM
From: "Ashis Mohanty" <[protected]@yahoo.co.in>To: "President's desk, From (.)" <[protected]@ford.com>Message contains attachments9 Files (4560KB) | Download Alldocument101.jpgdocument102.jpgdocument103.jpgdocument104.jpgdocument105.jpgdo…⇄
starting from 21:11:09.i am sending u all the bill and history throufgh attachment.
i[censored] have some humanity and consideration please look in to the bill and then you can knoe about the dealer capital ford that the dealer capital ford that whether they are honest or thieves and how they are cheating people and taking money and doing and doing things according to their own will not according to the need.
– on 12:11:09 my complain was regarding engine missing but what they did after repairing they didnot feel nessary forever 1 km trial.
now i am giving proof regarding this please took in to the bill,job and also on dated 22:11:09.
– look in to part no 2 and labour charge no 5 of 21:11:09 also see the km and on 25:11:09 see part no 6, labour charge no 3 and the km.only 201 km and they charged me twice.
when i asked Mr bijay about this he said that by mistake billing has been done and we will adjust it latter and also told me something on listening to that if i was shocked,he told me that if i will ask about this Rs 250.he will have to pay Rs 25000.
now i can think ,that Mr bijay did not same thing with me and also got ur support if that is not true then i would have got my vehicle in right condition after spending a lot of money and time.after spending a lot of money if i want my vehicle in up to date condition then what wrong in it?
when i went to GM on 25:11:09 he pitied on me and gave a discount of Rs379 not because biling was incorrect but because i was going there frequently.
u can see on 25:11:09 his signature & writing are present. now u can well imagine how capital ford is doing injustice toward customers.
now i want to see after knowing everything what u will consider abt me ,wheather u have have some humanity or not?????
i am sending all the proof to u.after getting everything, i[censored] dont respond then u can well imagine this proof can go to what level and can do what??
but i hope i will get justice for u.
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