I am using a Ford Fiesta car purchased in 2008 from a dealer called Capital Ford, Bhubaneswar, Orissa. The after sales service from the Ford Dealer is pathetic. The car started giving jerky motion after one of the free services carried out by them. The problem was not there earlier, but they have tampered with the settings. The dealer has failed to resolve the issue, so I complained to Ford customer care, but no result and response. Today, one head lamp failed and the AC has stopped working. The dealer again failed to repair the AC saying that one spare is not available. How can the company allow such dealers to do business for them. Such high end products need much much better service. The GM of the dealer does not even respond to phone calls. The FORD INDIA numbers are of no use. I complained to Mr. Sriram of customer care, FORD India but no response and no action.
+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204