Ford Ikon Car — Poor service

+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

My vehicle MH 12 BV 430 was sent for servicing on 19th April 08 to Talera Ford Wagholi workshop, Pune after a call from Telera ford. I normally remain out of town and vehicle hardly run and factually my vehicle had no problem since it had a measure servicing in Oct 07 when I spent around Rs.50.000 on it. Thinking monsoons ahead, I accepted the call for servicing.

Telera Ford person (Mr. S A Mujawan) collected the vehicle from my house on 19th April 08 morning for servicing at your Wagholi work shop and returned it back in the evening with bill of Rs.2401/- (paid to him in cash with token reward).

I drove the vehicle next day in city and found unacceptable performance – Vehicle was making jerks and pick-up was also not upto the mark and side mirror again came out. I spoken to Wagholi workshop and shown my extreme displeasure.

After follow-up, my vehicle was again collected by Talera on 07th May 09 from my house (during that time I was abroad) and Wagholi workshop told that this is ignition problem and approx. Rs. 6000/- further need spending????? My wife contented and next day your workshop delivered the vehicle back at my home…On my return, I drove the vehicle and found – No improvement in performance at all?

My vehicle was in sound condition before sending for servicing and started performing worst after servicing, It clearly give me an indication of malpractices at your Wagholi workshop and is absolutely unacceptable.

Now Taelra is saying that it is electronic part and can damage any time and that’s all.

I am in a fix what to do next. For sure I will not buy Ford in future if for dealers are like Talera.

Plesae Help.

Sandeep Jain
Flat-4, 2nd Floor, Chintaggarh Apartments
Gulmohar Park, Aundh, Pune.

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