Ford India – Ford Figo — The Lost Commitment

+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

I have Booked Ford Figo – 1.2 Zxi, Ebony, Chill on 4th May 2010. The Commitment was 4 Weeks for the delivery from Talera Ford "Nigdi Branch". the expected week was 1st week of June (Max). There was no communication till the first week of june from the dealer regarding the delivery of the Vehicle. This is the commitment from the dealer. There was no response for the call I made for any expected date for the same. the HORRIBLE thing is that the Sales Manager of Talera ford is also not knowing the status of the same when the vehicle is expected. There is no commitment for the delivery of the vehicle. I make atleast 20 (Thirty) Calls to Talera ford regarding the expected date of Vehicle. Additionally visited the dealer 4 times after booking. The dealer is asking to COMPROMISE with the other options available after 1.5 months. The compromise on the colour from, Chill to Black / D white /, the Version from Zxi to Titanium, Also the Dashbord, from the Ebony to Flop (Horrible for me) Coral colur. Its now close to 2 months. The COMMITMENT is now coverted to COMPROMISE. The dealer the talking of we have given you the other available options (Colour/ Version) for getting the vehicle. If ford the having a problem of producing the vehicle then they should not commit (CHEAT) customers of 1 month as delivery period.

Now the Loan which i have taken is already deposited in Talera's account. The EMI will start in 1st week of July.

The issue is still there is no visibility of the vehicle which is booked 52 days back.

I am now cancelling the FORD FIGO, a product which never reached me.

No regards to FORD & TALERA,


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