I would like to say my bitter experience and idiotic irresponsible attitude from" FORD Company" and dealership (PVS FORD CALICUT) for my NEW FORD IKON CAR.
I had purchased a FORDIKON1.4D from PVS.AUTOMOTIVE COMPANY(P)LTD,KTC Nagar,Meenchanda,Calicut,Kerala.673018 on 27-2.2009 with the Invoice No.A800403 for the amount of Rs.5,19,577.00.My car chassis No.MAJAXXMRTA91J17231 and Engine No. 9U17231.My vehicle No.KL58B-5454.I had taken one year extended warranty too.
I had already given a complaint about the abnormal sound of engine and the revolving sound of the shaft soon after one month of the purchase date to your customer care.As regarding that, one technician from your authorized service center at Kannur checked my vehicle and replied as that is normal for the Ford IKon and I think so.
I had driven my car for the last one year, done all periodical services from authorized center at Kannur.
after the 20000KMS on 03-03 service from kannur service center ,then after started the major problem for my car.On that day , after the service my car "lost the power and the steering became tight ,my car cannot move after 50km of speed with full acceleration too,engine warning light was blowed".I called many times to service center , they did not even response to my words properly and not even willing to take the car to solve the problem immediately and advised that to stop driving.The next day i took my car to the same service center and they told "rectified all the problems in which i have told".Then After I felt the power drop of the car and the steering become more tight than previous.I complained again and they told me, that will rectified after 2 weeks.They said that they want an equipment from calicut center.Then after I am a regular visitor of that service center and they tried to do something and try to convince me that,every thing is OK.I am driving minimum of 60km per day related to my profession But i feel some discomfort on driving at that times.After 3weeks at the end of March I had gone to Cochin for an official trip on my car,I think it is 260Km away from my place.After driving more than 116km my car had suddenly stooped at the speed of 90km/hr.I just started the car after 3minutes,it does nt shown any problem and gone for more distance then again the same problem aroused.I just checked the engine,i experienced that the engine is getting heat and i noticed the high speed sound of the fan.I contacted the service center and they told me that its not a major problem you can drive.I had gone and return that trip with the frequent complaint of pulling drop and steering tight.Again brought the car to the service center,they checked and told that there no problem,fan speed is common to all ikon car., they top-up little coolant.As usual i have entered my jobs driving the car almost 60kms daily.
After a week ,exact date is 10Th April2010 I had started an official trip to Banglore in my car,on the way i want to drive 23kms of high range road to banglore.After driving 93kms,the high range road started,After passing 2kms my car cant move, the steering became tight and an abnormal sound from the engine room and my car cant move up
Even in the First gear it stopped.I opened the bonnet, there was the splashed coolant every where in the engine room. I called service center and they told me that i can drive to Banglore after top up some coolant.I just driven for some distance but the car couldnt move. Then I called the MD of PVS ford Calicut and explained the bad incidences ,he informed the GM of Service, and he said that he will send the Helpline vehicle to that location.I returned back,after 90kms and met the technician They checked it and failed to diagnose the problem.I returned back to home and went by another vehicle.
Then after 5days I had another incident of the same an called the GM calicut and He brought my car to Calicut service centre.Exactly on17-4 2010 they changed the MOTOR AND FAN OF ENGINE COOLER UNDER WARRANTY.(Invoice No.CRIAA00250ABDated on[protected].They told me the problems were solved and gave me the No.of service manager for future contact.After getting my car from there, the problem existed and I noticed the shortage of mileage .Now the mileage is decreased to12Km per litre.I lost all smoothness of my car. I complained again, the service manager told me that they already informed FORDINDIA for the problem of my car and they will send the full set steering for rectifying my steering problem and the other problems will solve later. Again I had another trip to Banglore ,on that day also I had the same PROBLEM, MY CAR CANT MOVE ON THE HIGH RANGE ROAD.It was on night .I called the service manager, he didn't respond to my call . I canceled my trip and took my car with a pickup van from there .Next day i called GM PVS FORD CALICUT ,complained the maters he send a technician to check my car at Kannur and he cant diagnose problem there,and he told me they need my car for few days for rectification.I had given my car to PVSFORD CALICUT on[protected] to[protected].They changed.
COOLER FLTR WORTHRs. 5674.00
HOUSINGASSY WORTH Rs. 3633.00
SWITCH SPEED CONTROLERs.303.00
AND thermostat,coolant reservoir.etc under warranty with reference to the invoice no.CRIAA00729AB.
Then after I had an official trip to Cochin on15th may.I just driven the car for 58Kms I had the problem of slowing of my car and steering tight and the heat indicator goes up for a while.Coolant was splashed.I called the GM and Iam not satisfied with the condition of the car and I cant drive.He again told me bring the car for repairing.
For the past FIVE MONTHS I have gone through the same cycle of experience from the Ford Company and Dealership and the vehicle condition is getting more worse day by day.I had contacted all authorities of FORD COMPANY for getting Justice regarding my car problems.
My car have two year warranty, in addition to that I paid for one year extra warranty too,because I blindly believe their words.
NOW I FED UP WITH THE IDIOTIC AND IRRESPONSIBLE ATTITUDE FROM THE FORD COMPANY FOR RESOLVING MY CAR PROBLEM.I HAD NEVER EXPERIENCED THIS KIND OF ATTITUDE FROM ANY OTHER CAR COMPANY IN MY PAST.I AM ASHAMED OF BEING A FORD CUSTOMER.
HERE I AM SHARING MY BITTER EXPERIENCE AND AGONIES WHICH I HAD SUFFERED.
Dr: Bimal M B