Ford India / Shaman Ford — Cheated the customer for almost 2 years

+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 12 4387 3001 (Corp. Office North)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India – 603204

Dear Sir,

In breif i am cheated by your delaer M/s. Shaman Ford.
In the year 2007 i had recieved a call from M/s.Ford India Chennai as well as M/s. Shaman Ford saying that they have bought a change in Ford Fiesta Air ducting system for the same they requested my vehicle which i had bought in september 2006 from authorised Ford Dealer M/s. Shaman Ford situated at Prabhadevi Mumbai and for the same i too send acroosed my vehicle.
They had opened a job card and also a invoice was riased for the new air fittment duct fitting on FOC basis, but after 2 years i.e. on 29th April 2009 when I was travelling in Gujarat with my Ford Fiesta regd no. MH-06-AF-5144 faced a minor problem near vadodra for which i had visited M/s.Cargo Ford Vadodra who is also the authorised delaer for Ford India. At that time a customer like us who were proud to use Ford Vehicle came to know that Shaman Ford had cheated us as no ducting fittment was done before 2 years i.e. in year 2007 when the car was recall from their side and same was handed over to us in written by M/s. Cargo Ford authorised dealer of Ford India For gujurat Vadodra region.

For the same when we reached mumbai and approached M/s. Shaman ford service advisor Mr. Uday who had carried out this cheating job and Service Manager Mr. Thomas / Mrs. Tanuja no action has been taken from thier side and they are in negative response their replies are like so what "everything ll b done now if not done previously". So where did the part went which was carried out 2 years back…?

For the above matter we had already followed up them many times but the response from thier side is totally negative.

So our request to you is please guide us that how we can proceed legally in such matter.Now the issue is just not of that F.O.C part but the issue is that Ford being a company at the international level showed the world and the competitors that they really care for thier customer by recalling the car but the fact is that by such unfair business practices they are just playing with the indian markets and making thier own name by false promises.

so as a citizen of india i request you to please guide us that in which manner and how we can go ahead in legal matter with M/s. Shaman Ford Mumbai dealer as well as M/s. Ford India.

Hope your early action in this matter will be highly appreciated.

In case if you need further clearification please feel free to contact the undersigned.


Ketan Gosalia
B1 Neelkanth Tower,
206 Garodia Nagar,
Ghatkopar – East
Mumbai – 400077
Tel:- +91-[protected]

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