This is a serious complaint with reference to their of dealers SHAMAN FORD, in Mumbai, India.
I have bought a Ford Ikon nxt 1.6 (MH-04-CD-5712) from the same dealer in Jan '05. Now, I have no complaints w.r.t the product…excellent, but the dealers are really screwing your customers …
Every year faithfully i renew my AMC contracts through SHAMAN, since I am true believer in always having the car handled by an authorised FORD dealer. Never in the last four year any unauthorized mechanic has touched this car.
I have been fooled and mistreated over and over again.
I like to pin point all the incidents ..but there are so many that it is ridiculous. Just a brief, we are misinformed, false promises are given and fleeced when the car is sent for servicing.
The staff there is taught how to scare the wits out of the customer by bringing out faults and misinforming customers on the various issues in car, inturn to get the customer to pay unbeliveable prices for spares and labor charges…( which FYI… are not published anywhere ) so they keep changing with every phonecall they make to me…
Then to add on, when I inquire on the phone w.r.t my windshield which got damaged earlier this week, and I wanted to replace the same, I was told not once but three times in a row that, "NO ISSUE SIR, SEND YOUR CAR IN, WE WILL HAVE IT FIXED, and the car will be returned in a day" .
Now that my car has been there in their service yard, it is brought to my notice that " SIR WE DO NOT HAVE WINDSHIELD IN STOCK, IT WILL TAKE 3- 4 DAYS MORE", so my purpose of sending my car was totally a watse, I was without any transportation for 2 days and now will suffer for more 4 days.
Not to mention, the reason I have sent my car in has been totally overlooked, and they are too busy finding faults in my car and calling me and scaring me how the car will misfunction unless I change x, y, z parts etc.. and they never mentioned cost, until I ask them, and these prices are not published anywhere, nor do they give the estimate in writing to me.
I am sorry, but these are not FORD standards of service… and overall please believe me, it is FORD who gets the bad reputation and not the dealer.
I am a very very digusted and helpless consumer… as I have no choice but to go by the service managers suggestions.