I am Sarika Bhardwaj using your car Ford Fiesta Petrol Model since 10 Dec 2006.
I was gifted this car by my brother on marriage.
Initially I was very happy to use this car, but now down the line after one and a half year, this car has started giving many problems.
I am really dissatisfied by For Motors Services.
I purchased this Car(HR 26 AH- 9777) from Harpreet Motors, Udhyog Vihar Gurgaon .
I have done timely services of my car whenever they were due.
But I am forced to write this mail as I was really humiliated and harassed this time by the executives of Ford motors.
I wanted to file a case in consumer court against Ford Motors Udhyog Vihar Branch.
Before that I wanted to appeal to you so that I get a relief from your end.
The case is as below.
Whenever I give my car for service, I never got my car on the day promised.
I am made to come at least two three times even after I was promised that your car will be delivered on that date.
Recently when I gave my car for service,
I was promised to get my car in 2 days. But being my experience with Harpreet motors I called and asked the status of my car after 4 days, but they kept on lingering my delivery of the car.
After all hassles, I visited them after 5 days and got to know that Harpreet motors executives have banged my car in the service station and the back bumper was damaged.
I noticed this when I went there, They never informed me about the same. And when I asked the reason, first of all they were reluctant to the fact that they have damaged iyt, rather they putted the blame on me. It really was a embarrassing situation for me. After that they agreed that it was their mistake and they will repair it again the case was lingered on for 3 more days.
This station is around 10 kms from my home. Every time I visited there I wasted my Rs.150.
I am working for GMR group at Delhi Airport, I was without my car for almost ten days and spent daily Rs. 500 fro Taxi to visit my office.
When I asked for a alternate car when they banged my car fro only 3 days which was Harpreet Fords Fault, they refused and said that no car is available.
I had to bear the Loss of Rs. 1500 for 3 days to visit my office.
After that when I went to pick my car after 3 days, there was a voice in car which I had told them from day one when I gave the car for service, but nobody worked on that, It was still there.they asked me that this will require to change the bearing which costed me Around 2000 Rs.
I agreed to change that. Not happy with the service from the Ford Motor Company. Have paid for the work that has been done. They are still unable to find problem and fix it.
Very unhappy about the run around that I have received.
Even after that the voice didn’t go.
After asking me to waste money of Rs. 2000 which was not required then they asked me that they need to change complete EXCEL which will cost me RS.11000.
My car had run only 21000 kms in one and a half year and I drive car so safely. Only I drive this car.
After changing the bearing now they asked me to change complete Excel of Rs. 11000.
I didn’t agree to that as I was already humiliated mentally and financially by Harpreet Ford that I really don’t trust them.
Also my cars locks for bonnet and dicky was replaced twice by Ford Motors Costing me another Rs.1000 but still the lock is not working.
Many times I have to park my car with the opened lock as it get stuck on and off.
I want to make an appeal to Ford Motors to kindly get me Car checked fully and get it repaired for what all is required so as to compensate me for the losses born by me
I am also using Ford Endeavour Car No. HR05- 0079 since last 3 years.
I hope Ford Motors will definitely take care of their Customers and will definitely compensate for all my losses and harassment by Harpreet Fords Staff.
I was seriously put in to lot of mental and physical strain due to the unruly behavior of Harpreet Ford, which is for me FORD Motor Company. (It will really affect the brand of FORD)
Well this mail is for your kind information and appropriate action if any should be done in this matter.
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Thanks and Regards
My contact number is [protected].
Thanks & Regards
Sarika Bhardwaj
Associate Manager
Revenue Mangement Team
Delhi International Airport Pvt. Ltd.
Work Ph[protected]
Fax[protected]