Fortis Bannerghata Bangalore does not provide the kind of Service which we feel that a customer requires. This is regarding my Wife's pregnancy which we decided to show in fortis thanks to excellent Doctors. We decided to take up the best possible medical package that a middle class guy can afford by signing up the package, the irony is that the support staff in the gynaecology Department didnt even treat patients properly . The appointment timings was never followed and the patients had to really run and request them every 20 minutes . Later when we decided to find out the reason behind this , the appointments schedule was never there . They enrolled patients who came in as walk in and based on the luck of the patient the name was called up .
Is there a system of customer service in place for our hospitals or are we supposed to beg around for getting the basic facilities ….Vijith [protected]