COMPALINT AGAINST YOUR FACILITY FORTIS LA FEMME, CENTRE FOR WOMEN, GK NEW DELHI.
Dear Sir,
I am undergoing some treatment and for that purpose my doctor advised me to go for ultrasound. As your centre was a all women centre so i went there and i was told that fees o[censored]ltrasound is Rs 1000/- per sitting and i can also avail the package of 3 sittings in Rs 2000/-. In the package, i availed by first sitting on 22.12.2014, as the purpose for which the Ultrasound was done, no further sittings were taken by me. As i was under the continuous treatment of my doctor, so i knew that i will further need to go for ultra sound, so i did not avail my remaining sittings and i waited for my next cycle.
But to my utter shock and surprise, when on 03.02.2015 i went to your said facility, they denied me any sitting on the ground that the same was valid only till 12.01.2015. Then I enquired where in the bill they have mentioned the validity of the package, the people at the reception started acting very badly and refused to give any sitting. when i insisted to meet the facility incharge, i was told that he is away somewhere and then i asked for his number. The person at reception did not answer anything and went outside to make a call., thereafter when i again asked for the number of the facility incharge, he informed me that he has a word with the incharge and he has also refused to give any sitting to me. when i again asked for the number, he suddenly agreed to give one sitting to me but refused to give any further sittings to be as per my package.
I am surprised to see such a pathetic response from the staff of such a reputed hospital. The branch which is known for its name and standards are following such a shody process, wherein they even don't bother to give all the relevant details/information to the customers.
Regards,
Ruchi Chaturvedi
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