Fortis Healthcare — Complaint (of fortis, jaipur) for not refunding mri fee amount

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This is bring at your notice that my baby raavi khandelwal (3 years as on 31st jan 2015) had been suffering from fits problem. On jan 31, 2015, we consulted dr. Sharad sharma (Fortis, jaipur) and he prescribed certain tests which included mri. I paid rs 5, 250 for mri and on the same day she was taken to mri room for mri but she didn't go for the test and started crying loudly. We decided to go for the test some other day and we returned to our home in ajmer.

In the month of april 2015, we shifted to delhi from ajmer and consulted another dr. From fortis, gurgaon (Dr. Rk jain). The dr suggested us not to go for mri.

Finally we decided to get the refund of mri fee (Rs 5, 250) paid in jaipur fortis. We called the hospital (Ms deepika – opd) and asked for the proceedure to get refund. She advised to send the original bill along with bank detail and id proof. She also informed that payment will be processed after the year end in mar, 2016. We followed the entire proceedure and waited until mar 2016

In april 2016 again i got a call from fortis asking for my bank a/c no. They told us that they will refund the amount within a week. I gave the detail. And waited for 10 days but din't receive any amount

In may 2016 i called up fortis. The accounts head told that he wants to meet us.In the month of june 2016 my brother (Mr. Ashutosh jhalani) visited fortis but he was not allowed to meet anyone. Again in july 2016 he visited fortis. After a very long waiting time he was allowed to meet mr vineet (Coordinator). Mr vineet asked to write a letter seeking refund. He also informed that the cheque would be sent by courier within a week

Till date we had been waiting for the cheque and finally on 6th aug 2016 we were informed that we cannot get the refund since it was overdue

Your staff is harrasing us and we have wasted lots of time and money in following up

You are now advised to refund the amount (With in a week) along with the compensation which is as follows-
(In case the issue is not resolved in a week, i will have to take legal action against fortis)

Mri 5250
Travelling charges 2 times (Including return)
Ajmer – jaipur 1000*2 2000
Call charges 500
Interest cost 500

Total 8250

With best regards,
Ca mitesh khandelwal,
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Complaint (of fortis, jaipur) for not refunding mri fee amount

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