Fortis Healthcare — Deny in Refund of advance paid against delivery package

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Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Dear Sir,

This is with regard to my claim to refund the advance paid (Amounting to Rs 10000/-) for delivery package taken from hospital "Fortis La Femme', Richmond town Bangalore.
Contact number of customer care of Fortis hospital:- [protected]

My patient id :3523

Detail incident

I have been consulting Dr prathima Reddy of Fortis la femme hospital. Though my expected date of delivery was in second week of December, I got unexpected pain and went to hospital on 14th November 2016. Though I was consulting Dr prathima reddy, at that point of time only Duty doctor attended me and informed me post my routine check up that Dr prathima reddy has asked me to get admitted immediately as it is my third delivery and the cervix is already 3 cm open and can deliver any time. I took their delivery package by paying an advance of Rs 10000/- on that day. As I was alone at Bangalore with my 2 kids that time (my husband working in Delhi). I informed them that I need to go home and make arrangements including my husbands arrival to Bangalore. They said its risky however on my repeated request they allowed me to go and come back post taking declaration that the whole risk is on me.
The same day my husband came at 12midnight and the next day we went to hospital and meet Dr prathima reddy for admission. But then she informed us that I can go back home and come once I get intense pain. We requested her to induce as I was staying little away from hospital and in peak hours its difficult to reach hospital. As it was 37 weeks + and as the cervix was already opened for 3 cm and it was 3rd delivery and considering the review given by the doctors previous day we repeatedly requested her to induce but she refused saying 'you should wait for the natural process' and we returned back home.
Two days later I got pain and being peak traffic hours we approached a nearbyhospital where I was delivered. Post my delivery I approached Fortis for refund of my advance amounting to Rs 10000/- which they are refusing to do.

Please help me in getting my money back as it was not my mistake in going to another hospital..

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