My wife age 29 ( occupation- trainer with HCL) was diagnosed with a non malignant brain tumor on 17th June2011. She did not have any major symptoms like headache, eye problem or vomiting. She was suggested surgery for removal of tumor. We decided on Fortis because of the good reputation of Dr. A K Singh.
Doctors did not make us aware that it is a very complicated surgery and said that there are only incidental risks. "Amount of risk involved is same as the risk when you come from your home to hospital"
On the date of admission I pointed out several times that my wife was having severe cough and cold. It was ignored by doctors saying "Everything is perfect". Later on Dr Sanjay Gupta admitted that this could have led to infection.How could they ignore it?The doctor preponed the surgery by one day because he had to go outside India.We were totally unaware of that. Why did not they postpone the surgery instead?
From day one the team did not have any consensus on how the tumor will be removed. They said that they will try from nose first , if not they will cut open the skull. On the day of operation (8th July)they said after 5 hrs that they could not extract tumor through nose so .. they will open the skull. My dear wife had to go through both the procedures. The whole operation took 12 hrs.
Post operative care is pathetic. Why was my wife given sandwich and chole chawal in ICU after next day of such a major surgery?My wife vomitted on 13 July morning and was drowsy. We immediately alarmed the doctors on duty. But they ignored the situation saying that everything is normal. In the evening she was perspiring, We again alarmed doctors on duty but no action was taken. If the doctors have been proactive they could have saved my wife.
By 14th morning the condition had deteriorated and doctors took her to ICU and put her on ventilator saying it is not required but as a precaution they were doing it.The worst part is that senior doctors A K Singh and Sanjeev Dua went out of country on that day. We tried to reach them through various means but they were not available for next 3 days. (How could they be so irresponsible to leave two patients in such a serious condition?There was another patient with similar case in ICU who also died )
Doctors who were available ( Vikas Gupta, Bundela, Sanjay Gupta ) acted like bunch of . They could not diagnose the problem and condition deteriorated every day. There was total lack of leadership and no team work at all. Each doctor gave a different reason for the problem ( lung infection, hypo perfusion, brain infection none of which was confirmed by the time of death). On 14th July, doctors were saying that there is lung infection but they had not called any lung specialist. It is only when we suggested , they called an expert? Why did not they call the experts on there own?
On 16th July Dr. Vivek Chawla was instructed to update us the condition by 7:00 am in morning. However we were not informed till 11:00 Am that she had a cardiac arrest at 4:00 am. My wife’s cousin (who is a doctor in AIIMS) visited Fortis Neuro ICU on 17th July , he told me that my wife was already dead. After he left , hospital declared dead my wife. Otherwise they would have continued with ventilator for god knows how many days. One of the lady doctor in ICU very shamefully admitted that there was negligence on part of doctors.
The hospital has international standards in only the exorbitant rated they charge. They gave me an estimate of 2.5 lakhs to cure my wife and charged Rs 5.5 lakhs for murdering my wife. Not even once we were communicated that the charges have gone beyond the estimate. How could they expect us to deposit more than double the amount at the time of death on a Sunday evening?
There was no doctor from Neurosurgery team available when the death was declared. When we shouted at the authorities they were quick enough to call the police within minutes. But they could not get any doctor to confirm the cause of death or at least give a condolence message as a human gesture. We had to immediately arrange double the estimated cost , otherwise they would not give us the dead body.
Fortis Hospital is an inhuman hospital which believes in profiteering even at the cost of life. There is no trasparency and they put people on ventilator even when it is not required. Very careless attitude of doctors, nurses and other staff.
I would request you to look into this matter and make people aware of the situation of private hospitals in NCR.