[Resolved] Fortis Healthcare — rude behaviour – customer care

+91 12 4492 1033
+91 12 4492 1071
+91 12 4492 1021
Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana, India – 122001

Respected authority,

To whomsoever it may concern

This mail is to bring to your notice the rude and arrogant behaviour from the person who attended the call when dialled on [protected], the number for booking appointments for immigration in fortis hospital bannerghatta road.
I have already taken an appointment this morning for which a lady guided in a proper way and confirmed my appointment.
I contacted once again at 10am, as i had some queries regarding the test. This time, a guy who answered the call hung up twice, and then on the third attempt, listens to what i asked. Instead of clearing my doubt, he says "we know what to do, you just come as per appointment timed scheduled for" u in a rude tone, and then he hangs up.
This kind of a behaviour is not acceptable and i really want to bring this to your notice. From a class reputed hospital like fortis, we expect a more professional approach in such cases.
Kindly orient the guy about how to treat customer and the importance of every person who contacts.
This is intolerable.

Sharath b george
Ph [protected]

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