A letter sent through your virugambakkam branch by local courier on[protected]Friday) at 9:30 a. M wide consignment number – [protected], has not been delivered to the addressee, as per the track record, which means a local courier sent in 17th november, 2017, has not been delivered to the addressee even after a gap of 6days. To know the status of our letter we contacted to your virugambakkam branch (Contact number[protected] and a person named ms. Ragavi told us that she cannot extend any help to us in this regard and we can very well lodge a complaint about her to your office. We have personally contacted her and whenever we telephone to her she is abruptly cutting the call saying that she cannot be held responsible.
We never expect such sort of abrupt behavior from a person who deals the public, especially in courier service. Yours is a customer oriented service office and if customers are being treated as excess by your organisation it is going to be a black mole on the reputation of your firm.
Now your are requested not to deliver the letter to the addressee as it will not serve the purpose and return us the courier as it contains court matters.
In case we do not receive a proper and immediate response from your office we will not hesitate to take up this matter to the newspaper media. We hope you will not force us to take an undesirable step and will respond immediately.
It is pertinent to mention here that such justified request cannot be overlooked either by you or your virugambakkam branch franchise office. We hope you will settle this issue in an amicable manner by a responsive reply.